Whilst on Tour

• What are optional excursions and when do I purchase them?
  1. We carefully plan each itinerary to include must see sites, a great deal of excursions, hidden treasures and events. Knowing that free time and personal choice are important, we leave it up to you to decide an ideal balance of included activities and time on your own. We therefore would not want to include everything. For this reason, you will also have the chance to go to special events & optional excursions – extra side trips offered to augment the local experience of a destination, like the Moulin Rouge in Paris, or an amazing ascent of the Klein Matterhorn in Zermatt. These are available to buy at the start of the tour through your Tour Director. Payment can be by credit card, cash (local currency) or travelers cheques. We also advise you to plan your budget in advance and allocate funds for these memorable events.
• Can I use my electrical appliances?
  1. Electrical currents vary in Britain, on the continent of Europe and also in different countries throughout the world. Some newer appliances have dual voltage, but if not, we suggest you carry a converter for your electric shaver, travelling iron and other small appliances to prevent damage. Additionally, plugs/outlets differ everywhere, so you’ll need a universal electrical travel adaptor before you go in order to use your appliance.
• Must I know the native languages of the countries I am visiting?
  1. Whilst it is a nice gesture to greet local people in their native language, it is not essential as your Tour Director will normally be able to assist you.
• Can I have laundry done?
  1. Most hotels do offer laundry service, and in some cities Laundromats are also available. However, it is a good idea to try and pack enough clothing without having to do laundry, as it can sometimes be costly and/or inconvenient.
• How can I keep in touch with family and friends?
  1. Almost all hotels will add a service charge to the cost of any phone calls you make from your room. This charge can be high, especially for international calls. It is always cheaper to use public telephones (pay phones) or an international calling card such as the eKit Global Phonecard.
• Is there seat rotation?
  1. Yes, your Tour Director will implement a seat rotation system, whereby passengers rotate seats on the coach daily. This allows for all passengers to experience the different views from various seats and maximise interaction.
• What if I become ill on tour and am unable to continue?
  1. Your Tour Director will assist with a doctor’s visit or hospitalisation. Trafalgar Tours has a dedicated Customer Care Department, which will contact you to offer assistance and advice, coordinate with your travel insurance company and keep in touch until you rejoin the tour or return home. This service is included in the cost of your tour but is not a replacement for travel insurance.
• What if I arrive late and miss a feature on the tour?
  1. We regret that no refunds can be made for absences from a tour, including but not limited to, missed meals or sightseeing.
• Can I drink the water in the countries I will visit on my tour?
  1. In Britain, Western Europe and Scandinavia, the answer is ‘yes’. For other countries visited you will be guided by your Tour Director.
• Is smoking allowed on the coach?
  1. There is a no smoking policy whilst on board the coach. However, we make plenty of comfort stops, allowing you ample opportunity to smoke if you wish, stretch your legs, take a scenic snapshot or enjoy a cup of coffee.