Trafalgar Tours Conditions
Privacy Policy
Booking Conditions
Privacy Policy
Your privacy is important to us. We know that you care about how information about you is used. We want to share with you the Internet policies and practices we have adopted to protect your privacy so that you feel confident about how we handle the personal information you entrust to us online.
While we do not plan to modify our policies very often, it is always advisable to double-check when you visit our site to be sure that you have read and agree with our most current policy statement. Any change in our privacy policy will be prospective only. We will not make any changes that have retroactive effect unless legally required to do so.
The content on our site may include, a photo gallery, message boards, surveys, sweepstakes, and contests. We hope that you enjoy the www.trafalgar.com site and will come back often to visit.
Collection
We only collect personally identifiable data, such as names, addresses, e-mail addresses, demographic information (region/country from), interests, taste or preference information, and the like, when voluntarily submitted by a visitor. Visitors may choose to submit personal information to enter contests, to obtain information or submit a comment, to register for a loyalty program or to place a travel availability request.
Use of Information & Disclosure
Providing personal information is up to you, our visitor. We will collect personally identifiable information provided by you to notify you of results, to e-mail you with updates and news, to respond to your questions, comments or travel requests, to send out brochures and other information on our products, and to enter you in contests. We ask visitors providing e-mail addresses to let us know if they would like further information or updates from our site; only those who request it will receive follow-up e-mail or other communications from us. We also offer visitors an "opt-out" option at any time they wish to cease receiving e-mails or other information from us. We never sell or give the information that you voluntarily provide us to any third party. It is used solely by us, our agents or business partners to respond to your requests and to better serve you.
We extend these privacy principles to our business relationships. We expect the companies within The Travel Corporation and those we select as our business partners to honor our privacy principles in the handling of customer information. These include companies that (a) assist us in providing services to our customers; (b) supply us with information for identifying or evaluating prospective customers; or (c) are given the opportunity to send mailings to approved Trafalgar Tours customer lists. In selecting business partners, Trafalgar Tours considers the accuracy and quality of the data they provide, how they respond to consumer complaints and whether or not they provide opt-out choices for those whose information they process.
"Cookies" and Other Web Technologies
We use "cookie" technology and IP addresses only to obtain non-personal information from on-line visitors to provide them with the best possible personalised on-line experience. To do this we do keep track of the type of browser (e.g., Internet Explorer, Netscape) and operating system (e.g., Windows, Macintosh) used by the visitor, and the domain name of the visitor's Internet service provider. We also track the total number of visitors to our site in an aggregate form to allow us to update and improve our site; personally identifiable information is not extracted in this process. This helps us keep our site fresh and interesting to our visitors. Cookie technology also helps us deliver content tailored to a visitor’s interests. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimise your visit to our site and you may experience some errors.
Message Boards & Photo Galleries
We offer message boards and photo galleries for our travellers’ enjoyment. As we are sure you are aware, anything you post online is available for the world to see. We make no representations and undertake no obligations as to information you voluntarily post. By posting a message on our site or sending in photos for our photo gallery, you understand it becomes public domain and therefore may be used by Trafalgar Tours for marketing purposes.
Safeguards
We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who work with us agree to protect personal information that they must access in order to serve our site and our visitors.
Links To Other Sites
We rarely offer links to other sites, but when we do, we try to link only with partner sites that share our values. Nevertheless, we are not responsible for the content or information collection policies of other sites including any links from traveller homepages posted on the message boards. If you visit another site, you should review their privacy and other policies.
Other Information
We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any legal investigation.
Questions
If you would like us to update, change, or delete information we have about you (subject to any applicable legal exceptions) or have questions about our privacy policy, please send an e-mail to web@trafalgartours.co.uk. We have offices worldwide that correspond with our users, so please be very specific about your query.
Booking Conditions
WHAT'S INCLUDED IN THE TOUR PRICE
Inter-city Travel: By private motorcoach, trains and ferries (see itineraries).
Touring: By air-conditioned luxury motorcoaches with on-board washroom and only 49 reclining seats for maximum comfort.*
Air Transportation: Within Europe is included in the Land price only when indicated in the First Class Travel Highlights panel on specific itineraries.**
Hotel Accommodation: Prices per person are based on two persons sharing a twin-bedded room with private bath or shower.*** ***
Cruises: Per person prices are based on two persons sharing a cabin with two berths, private shower and toilet.
A limited number of single cabins are available at an extra cost.
Tour Director: Escorted tours are conducted in English only by a professional multi-lingual Tour Director.
Hosted service is provided in Athens, Barcelona, Cairo, London, Paris and Rome.
Meals: In-flight meals and snacks are served according to airline policy. Continental or buffet breakfast on all tours except in Ireland, provincial Britain and Scandinavia, where full national style breakfasts are served. Dinners are included as detailed on itineraries. All meals are included on cruises.
Sightseeing: Excursions and entrance fees to places of interest visited as detailed on each itinerary with an English-speaking guide where necessary.
Transfers: Between airports, hotels and piers in Europe where indicated on the tour itinerary. Please see brochures for further details
Porterage: Baggage handling for one suitcase per person on tour, at hotels, is included in the tour price. Due to limited coach capacity, this single bag should have dimensions not exceeding 30"x18"x10" (76x46x25cm) and weight not exceeding 50 lbs (23kg). A charge of US$3 per traveling day will be collected by the Tour Director if a second piece of baggage is carried, or if the suitcase exceeds the established weight and/or dimensions, however it cannot be guaranteed that more than one suitcase per person will be carried.
Tips and Taxes:*** All tips are included for services on tour provided by dining-room waiters, chambermaids and porters at hotels, airports, docks and stations.
* On some Regional tours, motorcoaches without toilet facilities are used. In the Middle East air-conditioned motorcoaches (or minicoaches in Israel) without toilet facilities are used. If due to circumstances beyond our control coaches are used otherwise than as advertised, a refund of $10 per person will be made.
** UK Air passenger duty is included in all intra-European air tickets issued by Trafalgar London.
*** Port charges, Government fees and taxes on cruises are subject to change without notice. Rail/Cruise+Tour combinations do not include tips on either the train or cruise, these are the sole responsiblity of the passenger.
*** *** When booking triple rooms please note that the third bed is based on sharing the existing bedding (two beds) in a twin-bedded standard room or maybe a "roll-away" bed. Availability of triple rooms is limited. Substitute hotels may be used at certain times and will be of similar standard whenever possible. Please note that single rooms in Europe may be smaller than twin-bedded rooms. There are a limited number of "twin-shared" rooms available with our Room Mate Matching Service. Passengers who are members of Hotel Frequent Traveller programmes are not entitled to earn points with any of the hotels featured on a Trafalgar tour.
WHAT'S NOT INCLUDED IN THE TOUR PRICE
• Airfares to and from your destination, except where specified, airport/departure taxes; passport and visa fees; insurances of all kinds; laundry; phone calls; beverages; meals not detailed in the itinerary; tips to Tour Directors; motorcoach drivers and local city guides; items of a personal nature; excess baggage; optional excursions etc. The tour price also does not cover costs and expenses, including the return to your home, if you leave the tour at your own volition, or due to illness, or as a consequence of official action by the government of any country visited.
RESERVATIONS AND PAYMENT
Deposit Final Payment
C$200 per person per tour At least 45 days
(non-refundable) prior to tour departure date
1. Please make cheques and money orders payable to your Travel Agent. We also accept Mastercard, Visa, American Express and Diners Card. Your payment is not deemed made until it is received by Trafalgar Tours.
2. Your Land reservation will be confirmed on receipt of a non-refundable deposit of $200 per person, per tour which must be within 7 DAYS of booking or the reservation will automatically be cancelled.
3. Payment in full is required at the time of booking for reservations made less than 95 days (tour and cruise),50 days (tour and rail) or 45 days before tour departure.
4. Trafalgar reserves the right to cancel the reservation and impose cancellation charges should payments not be received within the above specified periods.
5. Tours with intra-European air flights included in the price must be paid in full 70 days before the tour begins.
6. Credit Card Bookings: Your authorisation to use your Credit Card number for deposit and/or final payment indicates your compliance with our booking terms and conditions, whether or not you have actually signed the appropriate draft. Verbal authorisation of your Credit Card confirms your reservation.
7. Any special meal requirements will be made on a REQUEST basis only. Trafalgar cannot GUARANTEE special meal requests nor will it assume any responsibility or liability if passengers' special meal requests are not fulfilled.
TRAVEL DOCUMENTS
Travel documents and instructions for joining your tour will be sent to you approximately 14 days before departure (provided full payment has been received). If final payment is not received when due, costs to courier documents will be the responsibility of the Travel Agent. If you are leaving home earlier, please ask your Travel Agent to request travel documents in good time. A documentation charge will be charged for delivery.
BOOKING CHANGES, CANCELLATIONS AND REFUNDS
Booking Changes:
A fee of $30 per person will be charged for any revision or alteration made to a reservation after the booking has been confirmed, unless the change increases the value of the booking. A change of tour date or tour itinerary within 45 days of tour departure will be treated as a cancellation, and normal cancellation fees will apply except when the change is to an earlier tour departure of equivalent or greater value in which case a $30 per person amendment fee will be charged.
Cancellations and Cancellation Fees:
• If notice of cancellation is received by Trafalgar Tours 45 days or more prior to departure, the non-refundable deposit will be retained, along with the Travel Protection Plan, please refer to your brochure for further details.
• Bookings with TransAtlantic flights, once ticketed, are subject to a non-refundable penalty of C$450 minimum per person. Some airfares are totally non-refundable.
• If full payment is not received 45 days prior to departure the Airline(s) has the right to cancel your Air reservation. Regrettably, if payment is not received by Trafalgar we will not be responsible for lost reservations.
• Notice of cancellation must be made either directly to Trafalgar or through your Travel Agent.
• The following scale of charges will apply when notice of cancellation is given after the booking is confirmed:
No. of days prior to tour departure* - Cancellation Fee TOUR ONLY as % of the total price
Over 45 days the non-refundable deposit
45-22 days 25%
21-8 days 30%
7-1 days 50%
Day of departure 100%
No. of days prior to tour departure* - Cancellation Fee TOUR+RAIL as % of the total price
Over 50 days the non-refundable deposit
50-35 days - 38.5%
34-20 days - 55%
19-8 days - 82.5%
7 days or less - 100%
No. of days prior to tour departure* Cancellation Fee TOUR + CRUISE as % of the total price
Over 75 days the non-refundable deposit ($500)
75-46 days - 38.5%
45-16 days - 55%
15-8 days - 82.5%
7 days or less - 100%
• Airline Flights/Tickets: If flight changes are requested after the deposit has been received, or if flights are cancelled after tickets are issued, revision fees, change fees or Airline cancellation fees will be applicable and will be in addition to the above cancellation charges. In some cases, airline tickets are 100% non-refundable.
• These cancellation fees apply to additional accommodation reserved prior to and after the tour and are in addition to any cancellation fees that may be levied by your Travel Agent. However hotel accommodation which is cancelled within 14 days of the booked dates incurs a 100% cancellation charge.
Refunds and Penalties:
• Illness or Absenteeism: In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to, missed meals or sightseeing. Trafalgar makes no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim.
• Airlines & Airfares: No refund will be made for cancelled air tickets on air inclusive bookings until tickets are returned to Trafalgar. Refunds for tour portion will only be processed after return of documents to Trafalgar. Please ensure that returned tour documents which contain airline tickets are sent by certified or registered mail. Lost ticket replacement can take up to 1 year and processing fees can be assessed. Special Promotional Land+Air packages will entail more stringent cancellation penalties and may be totally non-refundable and changes of any kind may not be permitted. No changes are allowed on outbound sectors after ticketing, changes on a return flight require re-issue in Europe at an additional cost. Minimum stay seven (7) days, maximum stay three (3) months. TRAFALGAR IS NOT RESPONSIBLE (even if booking is deposited or fully paid) for any Government taxes of any kind or any additional charges levied by the Airlines, such as FUEL SURCHARGES.
Note: If a promotional airfare contained in this brochure is broken or extended for any reason, an additional cost may be incurred. Airfares are subject to change at any time. Changes to flight itineraries and name changes may result in penalties charged by the Airline concerned and passed on to the passenger.
GENERAL INFORMATION AND CONDITIONS
• Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies and exchange rates as at the time of the site going live. Should any of these costs change, a surcharge may be made on the price of your vacation. If the total tour price increases by more than 10%, passengers will have the right to cancel within 7 days of notification of the surcharge without penalty. No surcharges in respect of cost or currency fluctuations will be made once payment for the deposit of your Land tour is received. This guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or their agencies, even if the tour is paid for in full. In exchange for these guarantees, no refund will be made if costs are reduced. Prices are per person and are in Canadian dollars unless otherwise specified.
• Tour Participation: Children under 5 years of age are ineligible. Children under 18 years of age must be accompanied by an adult. Passengers with disabilities are welcome on Trafalgar's tours providing they are accompanied by a companion capable of providing all assistance required, and do not require special assistance from Trafalgar personnel. Trafalgar reserves the right to refuse to carry anyone it is felt cannot cope with the requirements of coach tour travel and who may require services and facilities that Trafalgar cannot guarantee will be available. You agree to not hold the Trafalgar group of companies responsible for any decision made by any of them or any service provider to refuse to carry you, provide any facilities or accommodation to you or to provide any service to you.
• Young Traveller 5-17 discount: Young Travellers must be under the age of 18 years old on the tour departure date, and MUST be accompanied by and adult (limit of one Young Traveller per room). The Young Traveller must be the specified age at the time of travel to be eligible for this discount. This discount cannot be combined with our TRAVEL WITH FRIENDS DISCOUNTS, and is limited to one Young Traveller discount per room. It also does not apply to our City Breaks Series, Egypt, tours with Cruises, River Cruises, Turkey, Israel, London and gateway accommodation and extra night accommodation.
• Itinerary Variations: Trafalgar constantly strives to improve tour itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary - we reserve the right to vary itineraries and to substitute hotels. At certain peak periods duplicate departures may operate, and sometimes in reverse order in which case hotels may vary from those stated on the itinerary pages, but will be of equal standard. On tours that include cruises the ship may be changed due to operational reasons.
• Tour Cancellation: Trafalgar reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements or circumstances beyond its control. Trafalgar will try to re-book the same or similar tour.
• Extended Stays: If you have arranged with us to remain at a destination before or after your tour, please understand your stay will be at your sole expense as is the transfer to either the hotel or airport. Regrettably, Trafalgar are unable to provide transfers for passengers booking pre and post night accommodation. Please also be aware if your extra night hotel is not the hotel where your tour begins and ends, you will be responsible for your own transfer arrangements at your own expense. If you have booked a Land + Air inclusive tour package with Trafalgar a transfer will be provided, please refer to your brochure further details.
• For single travellers purchasing the Twin Share option, please note that there is a no smoking policy in all shared rooms.
• Trafalgar is not responsible for any other travel arrangements affected due to our cancellations.
RESPONSIBILITY
Trafalgar Tours (Bermuda) Limited and Trafalgar Operations Limited, referred to as the Operators, are the agents for Trafalgar Tours International Ltd, who have empowered the Operators on its behalf to undertake the following duties:
1. The Operators shall be responsible to the passenger for supplying the services and accommodations described in the brochure, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of the Operators. In such circumstances, the Operators will do their best to supply comparable services, accommodations and itineraries and there shall be no refund in this connection.
2. The brochure represents the entire agreement between the passenger and the above mentioned Operators.
3. In the absence of their own negligence, neither the Operators nor their agents
or co-operating organisations shall be responsible for any cancellations,
delays, diversions or substitution of equipment or any act or omission whatsoever by air carriers, hotels, transportation companies, or any other persons providing any of the services and accommodations to passengers including any results thereof, such as changes in services or accommodations necessitated by same. Nor shall they be liable for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, or negligence of any person not their direct employee or under their exclusive control. All baggage and personal belongings are at all times at the passenger's own risk. Baggage Insurance is recommended. The carriers, hotels and other suppliers who provide services on tour are independent contractors; they are not agents, employees or servants of the Operators or their associated companies. The Operators are not responsible for any criminal conduct by third parties.
4. Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the Operators nor their agents or co-operating organisations will be liable for any injury, illness or death or for any damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such accident or incident.
5. Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. The passenger contracts in use by the airlines or transportation companies when used shall constitute the sole contract between the airline, transportation company and passenger or purchaser of this tour and the Operators assume no responsibility in this connection. Enrolment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.
6. All matters arising are subject to English law.
7. Every effort is made to ensure the accuracy of this website (www.trafalgar.com); however Trafalgar cannot be held responsible for typographical errors, or errors arising from unforeseen circumstances.
8. Trafalgar shall not be liable for any loss or damage to baggage or other personal property.
OTHER CONDITIONS
It is your responsibility to comply with the terms, conditions or requirements of any service provider, or any country or governmental authorities, or to bear any costs or losses incurred as a consequence of you not complying with them.
BOOKING ARRANGEMENTS
The person initializing or modifying the booking shall be deemed to have accepted the booking conditions.
TRAFALGAR TOURS OF CANADA LTD.
33 Kern Road, Toronto, Ontario, Canada, M3B 1S9
Tel: (416) 322 8466
Wats (Canada): 1-800 387 2680
All British Isles tours are operated by
TRAFALGAR TOURS (BERMUDA) LIMITED
JF Burrows Building, 1st Floor, Chancery Lane,
87 Front Street, Hamilton HM12, Bermuda
All Continental Europe tours are operated by
TRAFALGAR OPERATIONS LIMITED
JF Burrows Building, 1st Floor, Chancery Lane,
87 Front Street, Hamilton HM12, Bermuda
The Trafalgar group of companies has Marketing/Sales/Administrative offices/agents in: Australia, Bermuda, Canada, Hong Kong, India, Israel, London, Malaysia, New Zealand, Philippines, Singapore, South Africa, Switzerland, Thailand, USA and Zimbabwe.
Sabre® is a trademark and/or service mark of an affiliate of Sabre® Inc.
