Trafalgar Tours Conditions
Privacy Policy
Booking Conditions
Privacy Policy
Your privacy is important to us. We know that you care about how information about you is used. We want to share with you the Internet policies and practices we have adopted to protect your privacy so that you feel confident about how we handle the personal information you entrust to us online.
While we do not plan to modify our policies very often, it is always advisable to double-check when you visit our site to be sure that you have read and agree with our most current policy statement. Any change in our privacy policy will be prospective only. We will not make any changes that have retroactive effect unless legally required to do so.
The content on our site may include, a photo gallery, message boards, surveys, sweepstakes, and contests. We hope that you enjoy the www.trafalgar.com site and will come back often to visit.
Collection
We only collect personally identifiable data, such as names, addresses, e-mail addresses, demographic information (region/country from), interests, taste or preference information, and the like, when voluntarily submitted by a visitor. Visitors may choose to submit personal information to enter contests, to obtain information or submit a comment, to register for a loyalty program or to place a travel availability request.
Use of Information & Disclosure
Providing personal information is up to you, our visitor. We will collect personally identifiable information provided by you to notify you of results, to e-mail you with updates and news, to respond to your questions, comments or travel requests, to send out brochures and other information on our products, and to enter you in contests. We ask visitors providing e-mail addresses to let us know if they would like further information or updates from our site; only those who request it will receive follow-up e-mail or other communications from us. We also offer visitors an "opt-out" option at any time they wish to cease receiving e-mails or other information from us. We never sell or give the information that you voluntarily provide us to any third party. It is used solely by us, our agents or business partners to respond to your requests and to better serve you.
We extend these privacy principles to our business relationships. We expect the companies within The Travel Corporation and those we select as our business partners to honor our privacy principles in the handling of customer information. These include companies that (a) assist us in providing services to our customers; (b) supply us with information for identifying or evaluating prospective customers; or (c) are given the opportunity to send mailings to approved Trafalgar Tours customer lists. In selecting business partners, Trafalgar Tours considers the accuracy and quality of the data they provide, how they respond to consumer complaints and whether or not they provide opt-out choices for those whose information they process.
"Cookies" and Other Web Technologies
We use "cookie" technology and IP addresses only to obtain non-personal information from on-line visitors to provide them with the best possible personalized on-line experience. To do this we do keep track of the type of browser (e.g., Internet Explorer, Netscape) and operating system (e.g., Windows, Macintosh) used by the visitor, and the domain name of the visitor's Internet service provider. We also track the total number of visitors to our site in an aggregate form to allow us to update and improve our site; personally identifiable information is not extracted in this process. This helps us keep our site fresh and interesting to our visitors. Cookie technology also helps us deliver content tailored to a visitors interests. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimise your visit to our site and you may experience some errors.
Message Boards & Photo Galleries
We offer message boards and photo galleries for our travelers enjoyment. As we are sure you are aware, anything you post online is available for the world to see. We make no representations and undertake no obligations as to information you voluntarily post. By posting a message on our site or sending in photos for our photo gallery, you understand it becomes public domain and therefore may be used by Trafalgar Tours for marketing purposes.
Safeguards
We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who work with us agree to protect personal information that they must access in order to serve our site and our visitors.
Links To Other Sites
We rarely offer links to other sites, but when we do, we try to link only with partner sites that share our values. Nevertheless, we are not responsible for the content or information collection policies of other sites including any links from traveler homepages posted on the message boards. If you visit another site, you should review their privacy and other policies.
Other Information
We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any legal investigation.
Questions
If you would like us to update, change, or delete information we have about you (subject to any applicable legal exceptions) or have questions about our privacy policy, please send an e-mail to web@trafalgartours.co.uk. We have offices worldwide that correspond with our users, so please be very specific about your query.
Flights
All Flights are on Trafalgar's recommended airlines' scheduled service. Air availability is subject to each airline's capacity control restrictions. Trafalgar will endeavor to provide you with your airline and flight preference. When direct flights are not available at Trafalgar contracted rates, then we will attempt to provide an alternative of either connecting flights, substitute gateways, alternate dates or when available, a more expensive booking category (up sell). E - Tickets may be issued. Any air surcharges or adding of additional hotel nights will be at the passengers expense. Our bargain airfares often sellout quickly, to ensure you avoid disappointment, we advise you to book early as possible.
Booking Conditions
WHATS INCLUDED IN THE TOUR PRICE
Inter-city Travel: By private motorcoach, trains and ferries (see brochures for further details)
Touring: By deluxe air-conditioned luxury motorcoaches with reclining seats for maximum comfort.*
Air Transportation: Is included in the Land price only when indicated in the Departure Date and Price panel plus in the First Class Travel Highlights in specific itineraries.
Hotel Accomodation: Prices per person are based on two persons sharing a twin-bedded room with private bath or shower.**
Tour Director: Escorted tours are conducted in English only by a professional multi-lingual Tour Director. Hosted service is provided in London, Paris, and Rome specified tours.
Meals: In-flight meals and snacks are served according to airline policy. Continental or buffet breakfast on all tours except in Ireland, provincial Britain and Scandinavia, where full national style breakfasts are served. Dinners and lunches are included as detailed on itineraries.
Sightseeing: Excursions and entrance fees to places of interest visited as detailed on each itinerary with an English-speaking guide where necessary.
Transfers: Between airports, hotels, railway stations and piers, as per times and locations indicated on each tour itinerary.
Porterage: Baggage handling for one suitcase per person on tour, at hotels, is included in the tour price. Due to limited coach capacity, this single bag should have dimensions not exceeding 30"x18"x10" (76x46x25cm) and weight not exceeding 50 lbs (23kg). Depending on destination, a surcharge of up to US$4 per traveling day will be collected by the Tour Director if a second piece of baggage is carried, or if the suitcase exceeds the established weight and/or dimensions. (These details may differ depending on region. Please refer to your brochure, or contact Trafalgar or your travel agent for further details)
Tips and Taxes***: All tips are included for services on tour provided by dining-room waiters, chambermaids and porters at hotels, airports, docks and stations.
* In Egypt and Greece motorcoaches without toilet facilities are used.
** When booking triple rooms please note that the third bed may be a "roll-away" bed. Availability of triple rooms is limited. Substitute hotels may be used at certain times and will be of similar standard whenever possible. Please note that single rooms in Europe will generally be smaller than twin-bedded rooms. There are a limited number of "twin-shared" rooms available with our roommate matching service. Passengers who are members of Hotel Frequent Trafalgar programmes are not entitled to earn points with any of the hotels featured on a Trafalgar tour.
***Port charges, Government fees and taxes on cruises are subject to change without notice. Rail/cruise+tour combinations do not include tips on either the train or cruise ship, these are the sole responsibility of the passenger.
WHAT'S NOT INCLUDED IN THE TOUR PRICE
Airfares to and from your destination, except where specified, airport flight taxes and fees, passport and visa fees, insurances of all kinds, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Tour Directors, motorcoach drivers and local city guides, items of a personal nature, excess baggage, optional excursions etc. The tour price also does not cover costs and expenses, including the return to your home, if you leave the tour at your own volition, or due to illness, or as a consequence of official action by the government of any country visited.
RESERVATIONS AND PAYMENT
Deposit - $200 per person per tour (non-refundable)
Final Payment - At least 45 days prior to tour departure* date
1. Trafalgar accept payments in the form of checks, money orders, Mastercard, Visa, American Express and Discover Card. Your payment is not deemed made until it is received by Trafalgar Tours.
2. A non-refundable/non-transferrable deposit of $200 per person and per tour is required for us to hold seats for you. Payment in full is required at time of booking for reservations made less than 45 days before departure*.
3. In order to secure space booked, Trafalgar should be advised of your credit card number when making the reservation.
4. The deposit forms part of your final payment and if not received within 7 DAYS of booking the reservation will automatically be cancelled. On certain departures, deposits may be required to hold seats at time of booking.
5. The final payment is due 45 days prior to departure*. If full payment is not received 45 days prior to departure the Airline(s) has the right to cancel your air reservation. Regrettably, if payment is not received by Trafalgar we will not be responsible for lost reservations. Alaskan cruises and any rail journey require full payment 60 days prior to departure.
6. Trafalgar reserves the right to cancel the reservation and impose cancellation charges should payments not be received within the above specified periods.
7. Any special meal requirements will be made on a REQUEST basis only. Trafalgar cannot GUARANTEE special meal requests nor will it assume any responsibility or liability if passengers' special meal requests are not fulfilled.
TRAVEL DOCUMENTS
Travel documents will be sent to you approximately 14 days prior to tour departure* (providing full payment has been received). If you are leaving home earlier please ask your Travel Agent to request your travel documents in good time. A documentation charge of $4 per person will be charged for delivery. However, if travel documents are required the next day or earlier than 21 days prior to departure* a fee of $25 will apply. Any documents delivered outside of the USA will incur a minimum fee of $50. The actual cost will be advised at the time of booking.
BOOKING CHANGES, CANCELLATIONS AND REFUNDS
Booking Changes:
A fee of $30 per person will be charged for any revision or alteration made to a reservation after the booking is confirmed. A change of tour date or tour itinerary with in 45 days of tour departure* will be treated as a cancellation, and normal cancellation fees will apply. To make changes and or cancel a booking made online, Travel agents must call Trafalgar Tours Automation Helpdesk to modify at (800) 226 - 5547.
Cancellations and Cancellation Fees:
If notice of cancellation is received by Trafalgar Tours 45 days or more prior to departure*, the non-refundable deposit will be retained, along with the Travel Protection, (see brochures for further details or contact travel agent).
Notice of cancellation must be made directly to Trafalgar.
The following scale of charges will apply when notice of cancellation is given after the booking is confirmed:
No. of days prior to tour departure* Cancellation Fee as a % of the total price
45 days or more the non-refundable deposit
45-22 days - 25%
21-8 days - 30%
7-1 days - 50%
Day of departure*/No show - 100%
The following scale of charges will apply to any combination of Tour + Cruise or Tour + Train when notice of cancellation is given after the booking is confirmed:
No. of days prior to tour departure* - Cancellation fee as a % of the total price:
Over 50 days - the non-refundable deposit
50-35 days - 35%
34-20 days - 50%
19-8 days - 75%
7 days or less - 100%
* Please Note: The departure date constitutes the date indicated on Trafalgar's confirmation. If you do not join the tour on the day of departure then cancellation fees will be 100%.
Airline Flights: If flight changes are requested after the deposit has been received, or if flights are cancelled after tickets are issued, revision fees, change fees or Airline cancellation fees will be applicable and may be in addition to the above cancellation charges.
Airline Availability: If Trafalgar is unable to confirm your air reservation in its scheduled class of service, Trafalgar may offer an alternative of either connecting flights, substitute gateways or a more expensive booking category. Any air surcharges will be at the passengers' expense. You will be advised of these conditions at the time of booking.
These cancellation fees also apply to additional accommodation reserved prior to and after the tour and are in addition to any cancellation fees that may be levied by your Travel Agent. However hotel accommodation which is cancelled within 14 days of the booked dates incurs a 100% cancellation charge.
Refunds and Penalties:
Illness or Absenteeism: In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to, missed meals or sightseeing. Trafalgar makes no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim.
Air & Land Packages: These packages are based on non-refundable airfares. If flight changes are requested after the deposit has been received, or if flights are cancelled after tickets are issued, change fees or airline penalties will be applicable.
Airline Seating: Passengers are requested to contact the Airline(s) for seating assignments 30 days prior to departure. Seating is solely under control of the Airline. Flight delays and schedule changes are the sole responsibility of the airline.
Airlines & Airfares: No refund will be made for cancelled air tickets on air inclusive bookings until tickets are returned to Trafalgar. Refunds for tour portion will only be processed after return of documents to Trafalgar. Please ensure that returned tour documents which contain airline tickets are sent by certified or registered mail. Lost ticket replacement can take up to 1 year and processing fees can be assessed.
Airline & Airport Taxes and Charges and Service Fees by Trafalgar Tours: Any domestic and international departure or arrival taxes, security charges, and other types of taxes or charges imposed by Airlines, Airports, Governments, etc. are not included in the Tour Price. The amount of these charges will be passed on to each passenger at the time of booking.
Please Note: If a promotional airfare contained on this website is broken or extended for any reason an additional cost may be incurred. Airfares are subject to change at any time. Changes to flight itineraries and name changes may result in penalties charged by the Airline concerned and passed on to the passenger.
Promotionally priced bookings may be subject to additional cancellation or change fees; please refer to specific promotion terms, conditions and restrictions.
GENERAL INFORMATION AND CONDITIONS
US citizens must carry a valid US passport to enter Canada.
Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies and exchange rates as at the time of the site going live. Should any of these costs change, a surcharge may be made on the price of your vacation. If the total tour price increases by more than 10%, passengers will have the right to cancel within 7 DAYS of notification of the surcharge without penalty. No surcharges in respect of cost or currency fluctuations will be made once payment for the deposit of your Land tour is received (with the exception of Departure References TLG6A, TRA6A, NGBMA, NGBSA and NGBLA). This guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced.
Tour Participation: Children under 5 years of age are ineligible. Children under 18 years of age must be accompanied by an adult. Passengers with disabilities are welcome on Trafalgar's tours providing they are accompanied by a companion capable of providing all assistance required, and do not require special assistance from Trafalgar personnel. Trafalgar reserves the right to refuse to carry anyone it is felt cannot cope with the requirements of coach tour travel and who may require services and facilities that Trafalgar cannot guarantee will be available. You agree to not hold the Trafalgar group of companies responsible for any decision made by any of them or any service provider to refuse to carry you, provide any facilities or accommodation to you or to provide any service to you.
Young Traveler under the age of 18 discount: Young Travellers must be under the age of 18 years old on the tour departure date, and MUST be accompanied by and adult (limit of one Young Traveller per room). The Young Traveller must be the specified age at the time of travel to be eligible for this discount. This discount cannot be combined with our TRAVEL WITH FRIENDS DISCOUNTS, and is limited to one Young Traveller discount per room. It also does not apply to our City Breaks Series, Egypt, tours with Cruises, River Cruises, Turkey, Israel, London and gateway accommodation and extra night accommodation.
Itinerary Variations: Trafalgar constantly strives to improve tour itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary - we reserve the right to vary itineraries and to substitute hotels. At certain peak periods duplicate departures may operate, and sometimes in reverse order in which case hotels may vary from those stated on the itinerary pages. On tours that include cruises the ship may be changed due to operational reasons.
For your comfort: Trafalgar operate a daily seat rotation system and particular seats on coaches cannot be booked. Also there is a strict non-smoking policy on board coaches, however, regular comfort stops are made on traveling days.
Tour Cancellation: Trafalgar reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements or circumstances beyond its control. If cancellation is made any time prior to departure* of the tour Trafalgar's only liability will be to refund to the passenger the amount it has received for the tour booking. Trafalgar will try to re-book the same or similar tour and, where flights have been confirmed by Trafalgar, will attempt to confirm air seats for new dates selected, subject to availability.
Extended Stays: If you have arranged with us to remain at a destination before
or after your tour, please understand your stay will be at your sole expense as
is the transfer to either the hotel or airport. Regrettably, Trafalgar are unable to provide transfers for passengers booking pre and post night accommodation in all European cities, except at a London hotel booked by Trafalgar before or after your tour. Please also be aware if your extra night hotel is not the hotel where your tour begins and ends, you will be responsible for your own transfer arrangements at your own expense. (see brochures for further details or your travel agent)
For single travellers purchasing the Twin Share option, please note that there is a no smoking policy in all shared rooms.
Trafalgar is not responsible for any other travel arrangements affected due to our cancellations.
Once you have paid your deposit in full, the Land tour price confirmed to you by Trafalgar Reservations Department is guaranteed (excluding fuel surcharges and government taxes). The Trafalgar price guarantee is another reason why we
are the No.1 Tour Operator around the world.
RESPONSIBILITY
Trafalgar Tours (Bermuda) Limited and (Destination America Inc for USA & Canada) and Trafalgar Operations Limited, referred to as the Operators, are the agents for Trafalgar Tours International Ltd., who have empowered the Operators on its behalf to undertake the following duties:
1. The Operators shall be responsible to the passenger for supplying the services and accommodations described in this brochure, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of the Operators. In such circumstances, the Operators will do their best to supply comparable services, accommodations and itineraries and there shall be no refund in this connection.
2. This brochure represents the entire agreement between the passenger and the above mentioned Operators.
3. In the absence of their own negligence, neither the Operators nor their agents or co-operating organizations shall be responsible for any cancellations or for acts of any other service providers concerned, diversions or substitution of equipment of any act, variations, postponements, omission or default whatsoever by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing any of the services and accommodations to passengers including any results thereof, such as changes in services, accommodations or facilities necessitated by same. Nor shall they be liable for any loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. All baggage and personal effects are at all times and in all circumstances at the risk of the passenger. Baggage insurance is recommended. Upon return to the United States, if lost articles are found and returned to the owner, a minimum service fee of $50 will be charged. The carriers, hotels and other suppliers who provide services on tour are independent contractors; they are not agents, employees or servants of the Operators or their associated companies. The Operators are not responsible for any criminal conduct by third parties.
4. Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the Operators nor their agents or co-operating organizations or service providers concerned will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such accident or incident.
5. Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. The passenger contracts in use by the airlines or transportation companies when used shall constitute the sole contract between the airline, transportation company and passenger or purchaser of this tour and the Operators assume no responsibility in this connection. Enrolment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.
6. The agreement arising between the passenger and the Operators under this brochure and the booking made by the passenger shall be governed by the law of the State of New York, which shall have exclusive jurisdiction in the case of any dispute between the parties.
7. In the case of computer or human billing error we reserve the right to re-invoice passengers with correct billing.
8. Every effort is made to ensure website and print accuracy at the time of going live and to press; however Trafalgar cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.
9. The invalidity of any of the provisions hereof shall not effect the validity of any of the other provisions, and the agreement shall be construed as though such invalid provision had never been contained herein.
OTHER CONDITIONS
Each passenger is required to comply with the terms, conditions, requirements, laws, rules and/or regulations of any service provider, or any country or governmental authority, and shall be liable for any such non-compliance.
BOOKING ARRANGEMENTS
The person initializing or modifying the booking shall be deemed to have accepted the booking conditions.
THINGS TO KNOW BEFORE YOU GO
Passports & Visa: You are responsible for all visas, permits, necessary health requirements, and any other documents as required by laws, regulations and orders
of the countries visited. All passengers traveling in Europe require a Passport, valid for 6 months beyond the conclusion of their trip, and with appropriate visas. Some of our tours enter a country more than once, therefore, multiple-entry visas may be required for some European countries. Please contact your Travel Agent or applicable Government authorities to get necessary travel information. It is the responsibility of each passenger to have a valid Passport and necessary visas, as well as to comply with entry, health or other requirements of the countries visited. Please click here to visit Visa information site, to obtain further information and download visa applications for your Trafalgar tour.
The Operators and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of countries visited.
Travel Documents: Your tour documents, travel literature, passport wallet, attractive travel bag and comprehensive travel guide, will be sent to you prior to departure. Please read this information carefully, before departure - as it contains a wealth of advice and essential information to make your vacation as enjoyable as possible.
Arrivals & Departures: It is essential to allow at least one day before and after your
tour if you are joining your Trafalgar tour in London. (see brochures for further details or contact your travel agent).
Plan Your Budget: You are advised to do this well in advance and be sure to allocate funds for special events whilst on tour, such as theatre, celebration meals, shopping and side trips, and most importantly, Additional Optional Tours, see brochures for details or contact your travel agent
For Your Comfort: Trafalgar operate a seat rotation system and a non-smoking policy is strictly prohibited on board motorcoaches.
Electricity: Electrical adapters are needed if you wish to take along a hair dryer, electric razor, etc. Most hotels in Europe supply 220 volts. Check with your local electronic store or department store to purchase necessary adapters for such appliances.
Air Conditioning: Please be advised that foreign air conditioning systems in public places, ships, hotels and motorcoaches are not up to USA standards.
Holidays & Changes: During local or national holidays abroad, certain facilities such as museums, sightseeing tours and shopping may be limited. In such instances, and whenever possible, slight itinerary adjustments are made by Trafalgar Tours to minimize inconvenience to tour members. If, however, your enjoyment might be diminished by such minor limitations, please check with the respective national tourist office before selecting a departure. Holidays, closing days and other circumstances may change the day of the week for scheduled "dining out", gala dinners, sightseeing and other activities.
Additional Optional Tours
With Trafalgar, you will enjoy many famous highlights as included features on your tour - at no extra cost. However, there is an exciting array of Additional Highlight Excursions which we make available to enhance your enjoyment further. These excursions are optional, and are offered at special preferential prices. They can only be booked once you start your tour, as many of them are carefully programmed to coincide with the best highlights available at the time of your visit. A detailed list and cost of these and many more exciting options is included in your travel documentation. You can book and pay for them through your Tour Director, by cash, Mastercard and Visa only or Travelers Checks.
