Trafalgar Tours Conditions
Privacy Policy
Booking Conditions
Privacy Policy
Your privacy is important to us. We know that you care about how information about you is used. We want to share with you the Internet policies and practices we have adopted to protect your privacy so that you feel confident about how we handle the personal information you entrust to us online.
While we do not plan to modify our policies very often, it is always advisable to double-check when you visit our site to be sure that you have read and agree with our most current policy statement. Any change in our privacy policy will be prospective only. We will not make any changes that have retroactive effect unless legally required to do so.
The content on our site may include, a photo gallery, message boards, surveys, sweepstakes, and contests. We hope that you enjoy the www.trafalgar.com site and will come back often to visit.
Collection
We only collect personally identifiable data, such as names, addresses, e-mail addresses, demographic information (region/country from), interests, taste or preference information, and the like, when voluntarily submitted by a visitor. Visitors may choose to submit personal information to enter contests, to obtain information or submit a comment, to register for a loyalty program or to place a travel availability request.
Use of Information & Disclosure
Providing personal information is up to you, our visitor. We will collect personally identifiable information provided by you to notify you of results, to e-mail you with updates and news, to respond to your questions, comments or travel requests, to send out brochures and other information on our products, and to enter you in contests. We ask visitors providing e-mail addresses to let us know if they would like further information or updates from our site; only those who request it will receive follow-up e-mail or other communications from us. We also offer visitors an "opt-out" option at any time they wish to cease receiving e-mails or other information from us. We never sell or give the information that you voluntarily provide us to any third party. It is used solely by us, our agents or business partners to respond to your requests and to better serve you.
We extend these privacy principles to our business relationships. We expect the companies within The Travel Corporation and those we select as our business partners to honor our privacy principles in the handling of customer information. These include companies that (a) assist us in providing services to our customers; (b) supply us with information for identifying or evaluating prospective customers; or (c) are given the opportunity to send mailings to approved Trafalgar Tours customer lists. In selecting business partners, Trafalgar Tours considers the accuracy and quality of the data they provide, how they respond to consumer complaints and whether or not they provide opt-out choices for those whose information they process.
"Cookies" and Other Web Technologies
We use "cookie" technology and IP addresses only to obtain non-personal information from on-line visitors to provide them with the best possible personalised on-line experience. To do this we do keep track of the type of browser (e.g., Internet Explorer, Netscape) and operating system (e.g., Windows, Macintosh) used by the visitor, and the domain name of the visitor's Internet service provider. We also track the total number of visitors to our site in an aggregate form to allow us to update and improve our site; personally identifiable information is not extracted in this process. This helps us keep our site fresh and interesting to our visitors. Cookie technology also helps us deliver content tailored to a visitors interests. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimise your visit to our site and you may experience some errors.
Message Boards & Photo Galleries
We offer message boards and photo galleries for our travellers enjoyment. As we are sure you are aware, anything you post online is available for the world to see. We make no representations and undertake no obligations as to information you voluntarily post. By posting a message on our site or sending in photos for our photo gallery, you understand it becomes public domain and therefore may be used by Trafalgar Tours for marketing purposes.
Safeguards
We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who work with us agree to protect personal information that they must access in order to serve our site and our visitors.
Links To Other Sites
We rarely offer links to other sites, but when we do, we try to link only with partner sites that share our values. Nevertheless, we are not responsible for the content or information collection policies of other sites including any links from traveller homepages posted on the message boards. If you visit another site, you should review their privacy and other policies.
Other Information
We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any legal investigation.
Questions
If you would like us to update, change, or delete information we have about you (subject to any applicable legal exceptions) or have questions about our privacy policy, please send an e-mail to web@trafalgartours.co.uk. We have offices worldwide that correspond with our users, so please be very specific about your query.
Booking Conditions
WHAT'S INCLUDED IN THE TOUR PRICE
Inter-city Travel: By private motorcoach, trains and ferries (see itineraries).
Touring: By air-conditioned luxury motorcoaches with on-board washroom and only 49 reclining seats for maximum comfort.*
Air Transportation: Within Europe is included in the Land price only when indicated in the First Class Travel Highlights panel on
specific itineraries.**
Hotel Accommodation: Prices per person are based on two persons sharing a twin-bedded room with private bath or shower.***
Cruises: Per person prices are based on two persons sharing a cabin with two berths, private shower and toilet.
A limited number of single cabins are available at an extra cost.
Tour Director: Escorted tours are conducted in English only by a professional multi-lingual Tour Director.
Hosted service is provided in Athens, Barcelona, Cairo, London, Paris and Rome.
Meals: In-flight meals and snacks are served according to airline policy. Continental or buffet breakfast on all tours except in Ireland, provincial Britain and Scandinavia, where full national style breakfasts are served. Dinners are included as detailed on itineraries. All meals are included on cruises.
Sightseeing: Excursions and entrance fees to places of interest visited as detailed on each itinerary with an English-speaking guide where necessary.
Transfers: Between airports, hotels and piers in Europe where indicated on the tour itinerary. Please refer to your brochure for further details.
Porterage: Baggage handling for one suitcase per person on tour, at hotels, is included in the tour price. Due to limited coach capacity, this single bag should have dimensions not exceeding 30"x18"x10" (76x46x25cm) and weight not exceeding 50 lbs (23kg). A charge of US$3 per travelling day will be collected by the Tour Director if a second piece of baggage is carried, or if the suitcase exceeds the established weight and/or dimensions, however it cannot be guaranteed that more than one suitcase per person will be carried.
Tips and Taxes: All tips are included for services on tour provided by dining-room waiters, chambermaids and porters at hotels, airports, docks and stations.
* On some Regional tours, motorcoaches without toilet facilities are used. In the Middle East air-conditioned motorcoaches (or minicoaches in Israel) without toilet facilities are used. If due to circumstances beyond our control coaches are used otherwise than as advertised, a refund of $10 per person will be made.
** UK Air passenger duty is included in all intra-European air tickets issued by Trafalgar London.
*** When booking triple rooms please note that the third bed is based on sharing the existing bedding (two beds) in a twin-bedded standard room or maybe a "roll-away" bed. Availability of triple rooms is limited. Substitute hotels may be used at certain times and will be of similar standard whenever possible. Please note that single rooms in Europe may be smaller than twin-bedded rooms. There are a limited number of "twin-shared" rooms available with our Room Mate Matching Service. Passengers who are members of Hotel Frequent Traveller programmes are not entitled to earn points with any of the hotels featured on a Trafalgar tour.
WHAT'S NOT INCLUDED IN THE TOUR PRICE
Air fares to and from Europe, airport taxes, passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Tour Directors, motorcoach drivers and local city guides, items of a personal nature, excess baggage, optional excursions.
RESERVATIONS AND PAYMENT
Deposit - £75 per person per tour (non-refundable)
Final Payment - At least 35 days prior to tour departure date
1. Your Land reservation will be confirmed on receipt of a non-refundable deposit of £75 per person, per tour which must be within 7 DAYS of booking or the reservation will automatically be cancelled.
2. Payment in full is required at time of booking for reservations made less than 35 days before tour departure.
3. Trafalgar reserves the right to cancel the reservation and apply cancellation charges should payments not be received within the above specified periods.
4. If you book a flight, in addition to LAND arrangements, you will be contacted by Trafalgar Travel Ltd., who hold ATOL number 2688 adn any money paid to a Travel Agent, where land arrangements and a flight are booked together, is at all times held by the Travel Agent on behalf of Trafalgar Travel Ltd.
5. Any special meal requirements will be made on a REQUEST basis only. Trafalgar cannot GUARANTEE special meal requests nor will it assume any responsibility or liability if passengers' special meal requests are not fulfilled.
6. At the time of this website going live, we are unable to be specific on the carriers and the type of aircraft that they will use.
TRAVEL DOCUMENTS
Travel documents, including any air tickets and instructions for joining your tour in Europe will be sent to you approximately 21 days prior to tour departure (providing full payment has been received). If you are leaving home earlier, please ask your Travel Agent to request travel documents in good time.
BOOKING CHANGES, CANCELLATIONS AND REFUNDS
Booking Changes: A fee of £15 per person will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the value of the booking. A change of tour date or tour itinerary within 35 days of tour departure will be treated as a cancellation, and normal cancellation fees will apply except when the change is to an earlier tour departure of equivalent or greater value in which case a £15 per person amendment fee will be charged.
1. A £15 fee per person per tour will be charged for all cancellations 35 days or more before departure.
2. Notice of cancellation must be made in writing either directly to Trafalgar or through your Travel Agent.
3. The following scale of charges will apply when notice of cancellation is notified (Please refer to your brochure for further details):
No. of days before tour commencement* - Cancellation fee as % of total price
Over 35 days - the non-refundable deposit
35-22 days - 25%
21-8 days - 30%
7-1 days - 50%
Day of departure - 100%
4. If you purchase intra European/Middle Eastern air tickets from Trafalgar in conjunction with any tour, the cancellation charge will be 100% of the cost of the flight if cancelled within 35 days of the flight date. Cancellation charges for the Land portion are shown above.
Hotel Accommodation which is cancelled within 14 days of your stay incurs a 100% cancellation charge.
These cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent.
Refunds and Penalties:
Illness or Absenteeism: In case you have to withdraw from a tour after it has begun for reasons such as illness, be sure to obtain a medical certificate in support of any insurance claim. We regret that we are not able to make refunds for absences from a tour, including but not limited to missed meals or sightseeing.
SkyBargain Offers: Special conditions relating to fare type, month of travel, routing, and validity are set out in your brochure. Offers cannot be used in conjunction with other airline offers and only one SkyBargain offer is available per adult ticket. Offers are subject to availability and may be changed or withdrawn without prior notice. Unused services are not refundable or exchangeable.
Airlines & Airfares: If a promotional air fare contained in this brochure is broken or extended for any reason, an additional cost may be payable. Airfares are subject to change at any time. Changes to flight itineraries and name changes may result in penalties charged by the Airline concerned and passed on to the passenger.
All prices shown exclude Travel Agent service fees.
General Information and Conditions
Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies and exchange rates as at the time of the site going live.. The price of your travel arrangements is subject to surcharges on the following items for increases in: transportation costs, e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator/organiser, Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations. Where holiday prices are surcharged, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment changes. Only amounts in excess of this 2% will be surcharged, but where a surcharge payable, there will be an administration charge of 50p per person, together with the amount to cover the agent's commission. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid, except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must do so within 14 days from the issue date printed on the invoice.
Tour Participation: Children under 5 years of age are ineligible. Children under 18 years of age must be accompanied by an adult. Passengers with disabilities are welcome on Trafalgar's tours providing they are accompanied by an able-bodied companion and do not require special assistance from Trafalgar personnel. Trafalgar reserves the right to refuse to carry anyone if it is felt the individual cannot cope with the requirements of coach tour travel and who may require services and facilities that Trafalgar cannot guarantee will be available. You agree to not hold the Trafalgar group of companies responsible for any decision made by any of them or any service provider to refuse to carry you, provide any facilities or accommodation to you or to provide any service to you.
Young Traveller 5-17 Discount: Young Travellers must be under the age of 18 years old on the tour departure date, and MUST be accompanied by and adult (limit of one Young Traveller per room). The Young Traveller must be the specified age at the time of travel to be eligible for this discount. This discount cannot be combined with our TRAVEL WITH FRIENDS DISCOUNTS, and is limited to one Young Traveller discount per room. It also does not apply to our City Breaks Series, Egypt, tours with Cruises, River Cruises, Turkey, Israel, London and gateway accommodation and extra night accommodation.
Itinerary Variations: Trafalgar constantly strives to improve tour itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods duplicate departures may operate, and sometimes in reverse order in which case hotels may vary from those stated on the itinerary pages. On tours that include cruises the ship may be changed due to operational reasons.
For your comfort: Trafalgar operates a daily seat rotation system and particular seats on coaches cannot be booked. Also there is a strict non-smoking policy on-board coaches, however regular comfort stops are made on travelling days.
Tour Cancellation: Trafalgar reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements, provided that such cancellation is advised not less than 35 days prior to scheduled tour departure. If material alterations become necessary to tours or travel arrangements for which bookings have already been made, Trafalgar will inform agents and direct passengers without delay and will give passengers the choice either of accepting the alteration, which will be of comparable standard, if available, or of receiving a prompt and full refund of all money paid. If material alterations are made after the date on which final payment was due, Trafalgar will compensate passengers with a payment of 5% of the Land arrangement price paid. If such alterations are made within 14 days of departure the compensation will be 7.5% of the arrangement price paid.
Extended Stays: If you have arranged with us to remain at a destination before or after your tour, please understand your stay will be at your sole expense as is the transfer to either the hotel or airport. Regrettably, Trafalgar are unable to provide transfers for passengers booking pre and post night accommodation. Please also be aware if your extra night hotel is not the hotel where your tour begins and ends, you will be responsible for your own transfer arrangements at your own expense. If you have booked a Land + Air inclusive tour package with Trafalgar a transfer will be provided, please refer to your brochure further details.
Compensation will not be paid for cancellations or alterations due to force majeure events or non-payment of the balance by the passenger.
For single travellers purchasing the Twin Share option, please note that there is a no smoking policy in all shared rooms.
Trafalgar is not responsible for any other travel arrangements affected due to our cancellations.
RESPONSIBILITY
Trafalgar Travel Limited, the Tour Operator, is responsible for the following duties:
1. The Operators shall be responsible to the passenger for supplying the services and accommodations described in this brochure, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of the Operators. In such circumstances, the Operators will do their best to supply comparable services, accommodations and itineraries and there shall be no refund in this connection.
2. This brochure represents the entire agreement between the passenger and the above mentioned Operators.
3. In the absence of their own negligence, neither the Operators nor their agents or co-operating organisations shall be responsible for any cancellations, delays, diversions or substitution of equipment or any act or omission whatsoever by air carriers, hotels, transportation companies, or any other persons providing any of the services and accommodations to passengers including any results thereof, such as changes in services or accommodations necessitated by same. Nor shall they be liable for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, or negligence of any person not their direct employee or under their exclusive control. All baggage and personal belongings are at all times at the passenger's own risk. Baggage Insurance is recommended. The carriers, hotels and other suppliers who provide services on tour are independent contractors; they are not agents, employees or servants of the Operators or their associated companies. The Operators are not responsible for any criminal conduct by third parties.
4. Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the Operators nor their agents or co-operating organisations will be liable for any injury, illness or death or for any damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such accident or incident.
5. Should you or any member of your party suffer illness, personal injury or death through any misadventure arising out of an activity which does not form part of any excursion sold through us, we shall, subject to our reasonable discretion, offer you every assistance we can. Where, wit our prior agreement, legal action is undertaken, initial costs associated therewith shall be at the met by us, always provided that such assistance is requested 90 days from the date of the misadventure. This includes advice, guidance and initial financial assistance where appropriate, up to the limit of £5,000 per booking. This service is provided by a legal expenses insurance policy. Should any payment to you or any member of your party by us in any of these circumstances, we reserve the right to claim in your place against the party responsible. This means that you msut agree to assign that part of your rights to us and we will be subrogated to those rights.
6. Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. The passenger contracts in use by the airlines or transportation companies when used shall constitute the sole contract between the airline, transportation company and passenger or purchaser of this tour and the Operators assume no responsibility in this connection. Enrolment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.
7. All matters arising are subject to English law.
8. Every effort is made to ensure website and print accuracy at the time of going live and to press; however Trafalgar cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.
9. The nominated and featured airline(s) does not by virtue of its endorsement of this brochure represent itself either as contracting with any purchaser of a holiday from Trafalgar Travel (UK) Ltd. or as having any other legal relationship with any such purchaser.
Arbitration of Disputes
Disputes arising out of or in connection with this contract which cannot be amicably settled, may, (if the customer so wishes) be referred to arbitration under a Special Scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators.
The Scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitrationon documents alone with restricted liability on the customer in respect of costs. The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness. The rules of the Scheme provide that the application for arbitration must be made within nine months of the return from the holiday, but in special circumstances it may still be offered outside this period.
Consumer Protection
The air holidays and flights are ATOL protectedm since we hold an Air Travel Organisers License granted by the Civil Aviataion Authority. Our ATOL number is ATOL 2688. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information visit the ATOL website at www.atol.org.uk
PLEASE NOTE
The Foreign & Commonwealth Travel Advice Unit may have issued information about you holiday destination. You are advised to check this information on BBC2(Ceefax) page 470 onwards or on the internet under the address (http://www.fco.gov.uk). Alternatively you can contact ABTA information department on 0901 201 5050 (calls charged at 50p/minute)
IMPORTANT NOTICE
Unfortunately it is inevitable that some of the prices or details contained on this website may have changed since the website went live. You will be informed about any changes to any of the relevant details within this website when you book either with your Travel Agent or with ourselves as part of our commitment to high quality customer service.
Any bookings made in the UK will be made with Trafalgar Travel Ltd. (3388989), which is a member of ABTA and licensed by the Civil Aviation Authority.
Information
" We guarantee all information will be treated in the strictest confidence and used only by Trafalgar Tours and its associated companies. This information may be transferred to other countries if necessary for processing or storage."
TRAVEL AGENT SALES & RESERVATIONS INFORMATION:-
TRAFALGAR TRAVEL LTD.
15 Grosvenor Place,
London,
SW1X 7HH
Tel: 020 7574 7444
Fax: 020 7873 8614
Individual enquires to
TRAFALGAR TRAVEL LTD,
5 Bressenden Place,
London
SW1E 5DF.
Mon - Fri 9 - 5.30
TRAFALGAR TRAVEL LTD.
Companies House Registration Number: 3388989
Place of Registration: England and Wales
Registered Office Address:
15 Grosvenor Place,
London,
SW1X 7HH
The Trafalgar group of companies has Marketing/Sales/Administrative offices/agents in: Australia, Bermuda, Canada, Hong Kong, India, Israel, London, Malaysia, New Zealand, Philippines, Singapore, South Africa, Switzerland, Thailand, USA and Zimbabwe.
