Trafalgar Tours (Australia) Pty Ltd
Last updated: 9th September 2014
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By using our websites, social media channels, posting comments in any forum, providing personal information, making enquires for travel services, creating an online account or booking any travel services with us, you confirm that you agree and consent to the terms of this document and use of your personal information, to the extent that your consent is required by any applicable law.
This document, all content of our websites - Copyright© 2014 Trafalgar Tours Pty Ltd. ALL RIGHTS RESERVED.
We respect your right to privacy, we aim to ensure you have a trustworthy experience with us, when using our websites, shops and booking with or through us. We understand that you care about how your personal information is used, we want to share with you the policies and practices we’ve adopted. This way you can feel confident about how we handle your personal information that you entrust to us.
7.1 Our customers
(1) Individuals who are making an enquiry or booking, with us. Individuals in respect of whom any enquiry or booking is made (such as friends, family members, tour group members, officers, employees of businesses and organisation’s and agents);
(2) where our customer is a business or organisation, employees or individuals who are acting as representatives of that business or organisation, individuals connected to that business or other organisation, such as owners, partners, shareholders, and directors;
(3) Individuals who visit our website or online sites operated by us or contractors or affiliates;
(4) Individuals who create an online account (if applicable);
(5) Individuals whose personal information from other companies in our group (where you have consented to your personal information being disclosed to other group companies for marketing purposes);
(6) Individuals or businesses from any other arrangement with us.
7.3 When we are an information processor only
7.4 Terms used in this policy
When we refer to “process” or "processing" of your personal information, this includes collecting, recording, storing or holding your personal information, and anything we do with it, such as organizing, adapting or altering it, retrieving, consulting or using it, disclosing it or otherwise making it available to others, combining it with other information, blocking, erasing or destroying it.
When we refer to "travel services" this covers all products and services which may be booked with or through us, bespoke holidays, package holidays, accommodation, tours, transport and transfers (whether by air, coach, bus, train, ferry, taxi or other means), car hire, cruises, charters, it includes both
(1) All products and services which we supply or operate ourselves (including where we sub-contract);
(2) Products and services provided by a third party whom we book for you (acting as agent for you or that third party). Travel services also include any services we or a third party provide in association with travel, obtaining visas, foreign exchange, providing local representatives and support.
We process your personal information in accordance with the following privacy law(s): the Australian Privacy Principles contained in the Privacy Act, 1988 which regulates the handling of personal information about individuals. This includes the collection, use, storage and disclosure of personal information. Our regulator is the Office of the Australian Information Commissioner (OAIC) (http://www.oaic.gov.au/)
8.2 Other Laws
We also comply generally with the laws of Australia, in relation, to the processing of your personal information.
Summarises the types of personal information that we process:-
9.1 Individual Information
Includes name, age, photograph, gender, address, telephone, mobile, fax, e-mail, social networking contact details, proof of identity, address, copy of passport, driving licenses, payment details, financial information, health information relevant to your planned travel, travel insurances held, results of searches carried out against you, your preferences, frequent flyer or travel partner program affiliation with member number, and any other information provided to us by or in relation to you..
9.2 Sensitive Information
In some instances it may be necessary to collect “sensitive information”, such as your religion and details of medical, dietary, mobility or factors relevant to your booking. As we are required by law to obtain your consent to the collection of “sensitive information”, we will assume that when you provide such information to us, you have consented to our collection and use of it In accordance with this policy.
9.3 Business Related Information
If you are an individual associated with a business or other organisation that is our customer, then your personal information may include the following information that we link to you: business or organisation details (name, address, telephone numbers, payment arrangements, financial information, etc.), your relationship with that business or organisation (owner, partner, director, shareholder, employee, or agent), and your contact details within that business (work address, work telephone and mobile numbers, work fax number, and work e-mail address).
9.4 Enquiry and Booking
Information concerning enquiries and bookings made with or through us, including where you are making the enquiry or booking or are the recipient of the travel services to which the enquiry or booking relates. This information may include: records of enquiries, searches for holiday and travel products made by or on your behalf, details of your personal interests, needs and other information relevant to your enquiry; details of results, quotes, proposals, estimates and other information given in response to enquiries; details of the holiday, accommodation, travel, car hire, and other travel services booked or enquired about; details of the passengers / holidaymakers travelling; details of the provider of the travel services (e.g. tour operator); dates and times of travel; price; payment details (including card details); passport information and visa information; foreign exchange requirements and arrangements; and sensitive information such as health, medical, dietary, mobility, disability, religious or other special conditions or requirements.
Information generated concerning the performance of any booking or other contract made with or through us, including information relating to anything arising during any holiday or other travel services, and information relating to payments to be made.
9.6 Survey Information
Information collected or generated out of any surveys we conduct.
Information provided by you in relation to your feedback or experience on a past current or future trip with us.
Information collected or generated out of any competitions or promotions we run.
9.9 Account, Registration and Loyalty
Information concerning accounts, registrations, memberships or participation in any loyalty program.
Our correspondence, communications and any messages between us and third parties, relating to any booking, enquiry or performance of any contract.
Any information you post on our social media channel or any forum which relates to us.
9.12 Website Usage
We may collect information about your visits, browsing, and use of our website, unless your web browser blocks this. The range of information we collect will depend on how you interact with our website.
This information may also include: information inputted into forms and field; registrations for any accounts, forum, feedback mechanism, social functionality, newsletters or other features of our site; usernames and passwords, log-in / out history, and settings; actions taken within any account or other registration, including view and update and changes to settings; and posts to any forum, feedback, review or other social functionality on our website.
10. How We Collect Or Generate Your Personal Information
By visiting and using our website you or your computer may provide personal information. This includes: information which is automatically provided by your browser to our servers; information record on our web servers about your interaction with our website and pages viewed; information we capture or place on your computer or generate using cookies or other technologies on our website; and information you input into forms and fields on our website.
Cookies collect information that includes the server your computer is logged onto, your browser type and how you gained entry to our website. Therefore, when you visit our website anonymously, details are recorded about your visit, such as, in addition to the matters described in the previous paragraph, time and date, pages accessed and time spent. This information is used in an anonymous form for statistical purposes and as such, cannot be used to identify you individually. A cookie cannot retrieve any other information from your hard drive, pass on computer viruses or capture your email address or any other personally identifiable information. You should note that accepting cookies is required if you want to view our websites, because they are essential for our site administration and security.
You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimize your visit to our site and you may experience some errors. Refer to your browser instructions or help screens to learn about these functions. If you reject all cookies, you may not be able to use our web sites.
Your personal information will include information you provide (or later amend), whether: from correspondence with you; verbally to us over the phone or in person; filing in any field or form on a website; posting on our social media channel; posting on any forum referencing us; filling in any printed form we provide you with; e-mail; from documents you provide us with; and updates you provide from time to time. This includes when you: register or subscribe for any service, account, members, or loyalty program, make an enquiry or booking for a holiday or other travel services whether in person, by phone, through our website or otherwise; send us your comments or suggestions; subscribe to any newsletter or other publication; and request sales and advertising information, including brochures.
If you do not provide us with your personal information we will be unable to provide you with information or book travel services for or on your behalf.
We may obtain personal information concerning you from third parties, including: people making enquiries or bookings on your behalf, providers of any holidays, accommodation, other travel services which are enquired about or booked, and their intermediaries; credit, fraud, identity and other searches we may undertake, including searches with public records and regulatory and private organisations; from any business or organisation you are associated with; from telephone numbers identified by the telephone system when you telephone us.
We and suppliers or sub-contractors working for us may generate personal information relating to you, including in connection with responding to and dealing with any enquiry, booking or complaint; in performing any booking or other contract with you; or through the analysis of your personal information or information gained from your use of our website. We may record telephone calls with you.
To operate and provide the search, booking, accounts, review, forums and other services, facilities and functions of our websites. This includes customising your online experience by providing you with more relevant online offers and updates, managing any accounts or registrations you have with our websites and making changes to your settings and profile at your request.
To provide information to you about our website, systems and services, including to respond to booking enquiries and searches for holidays and travel, and to keep you updated generally.
To enable you to make bookings, and to fulfill, provide, perform, administer, manage, and enforce all bookings, orders, and other contracts which relate to you (including if you are a passenger in a booking made by someone else), and to process any transactions authorised or made with us which relate to you.
Collecting and making payments due and administering our accounts.
To communicate with you concerning any enquiries, bookings, travel services provided, problems and complaints, and to respond to any submissions, enquiries or requests from you.
To keep internal records, maintain reasonable archives, as to enquiries, bookings, contracts, travel services, and complaints.
To analyse, audit, provide, operate, administer, maintain and improve our business, systems and services; to carry out surveys and analyse the results; to run promotions and competitions; undertake product or customer research/development; to assist us in and help us improve our sales, editorial, advertising and marketing processes; to carry out other business development and improvement activities; and to provide training to our staff, sub-contractors and suppliers.
To carry our direct marketing to you.
Report on aggregate information concerning usage of our websites to our advertisers. We normally create anonymous statistical information about browsing actions and patterns, and do not identify any individual.
11.10 Legal obligations
We will meet our legal obligations.
Will be included.
We do not use or disclose your personal information for direct marketing purposes unless we have obtained your consent to this, such as through an opt-in or opt-out tick box on any form or website of ours.
Where you have consented to this, we may use your personal information to carry out direct marketing and send you marketing messages, materials, adverts and promotions relating to travel services we provide or which can be booked with third parties through us.
Where you have consented to this, we may also use your personal information to carry out direct marketing and send you marketing messages, materials, adverts and promotions relating to travel services which are offered by or which can be booked through any other company in the same group of companies as us (i.e. within the Travel Corporation group) or third parties selected by us.
Where you have consented to this, we may disclose your personal information which is contact information (name, e-mail, postal address, telephone, mobile or fax number) to any other company in the same group of companies as us (e.g. within the Travel Corporation group), or to third parties selected by us. They will use this to carry out direct marketing in their own right and will use it to send you marketing materials, adverts and promotions relating to products and services they offer or which can be booked through them. You will be free to withdraw your consent to our disclosure of your personal information for this purpose at any time, by contacting us as detailed above. If you withdraw your consent, this will not affect any disclosures we have already made (i.e. we will not be able to remove your personal information from anyone we have disclosed it to), but we will tell you who they are on request, and you should contact them directly concerning this.
We disclose your personal information to third parties (including intermediaries) as necessary to deal with any booking enquiry being made by or for you, to make any booking requested by or for you, to perform and administer any booking for you or other contract with or in respect of you. This may include; applying for visas on your behalf, collecting payments made by you, investigating and responding to complaints, to enforce any booking or other contract with you. Third parties may include any suppliers, sub-contractors, their agents (e.g. airlines, coach, ferry or train companies, hoteliers, hire companies, cruise companies, tour operators etc.).
We may disclose your personal information to any third party (e.g. supplier, contractor sub-contractor) We may disclose your personal information to any supplier with whom we make any enquiry concerning or book any travel or other products and services for you as agent (whether as agent for you, someone representing you, or the supplier), such as a tour operator. Details of any third party tour operators or other third parties who will be responsible for or supply you with the travel services booked or enquired about, may be obtained from us on request, and may be stated in any tour or other brochure provided by us.
If any application is made through us for any travel or other insurance to cover you, we will pass your personal information on to the insurer. Information provided by you may be put on to a register of claims and shared with other insurers to prevent fraudulent claims.
Where we use third parties to host, provide, operate or supply any part of our websites, databases, systems, business, or services, or carry out on our behalf any of our business functions or actions (including sending mail, processing payments, providing marketing assistance, providing customer and advertising analysis, and providing customer services), then then we may provide your personal information to them as required for use for or processing as part of those purposes.
Where any facility on our website is clearly designed to make some of your personal information public (e.g. posts you make to any public forum or reviews facility) than any personal information you provide in relation to that forum or other facility, which is provided in circumstance where it is clear that it is intended to be published, will be disclosed to the public accordingly, subject to moderation by us.
We may supply personal information to a government authority or regulator where required to comply with a legal requirement, for the administration of justice, for the purposes of customs, visas and immigration, or where reasonably required to protect your vital interests or enforce any booking or other contract. We may disclose your personal information where otherwise required by or permitted by law.
We may disclose your personal information to third parties to carry out direct marketing to you, where you have given your prior consent, to third parties to carry out direct marketing. See the direct marketing section above.
If our customer is a business or organisation, and we are holding your personal information in your capacity as an associate of that business or organisation (including as agent, representative, contact, employee, officer, owner, partner, or director), then we may disclose to them that personal information. If our customer is making a booking or booking enquiry on your behalf, with your authority, then we may disclose to our customer your personal information as reasonably required in connection with such booking or enquiry, or the subsequent performance of or payment for any booking made.
If our business is ever transferred to a third party, then your personal information will be transferred to the acquirer to enable them to continue our business.
15. Location Of Your Personal Information
15.1 Transfer of personal information overseas
We (any affiliate, subcontractor or other person processing your personal information on our behalf) may transfer, store and otherwise process your personal information anywhere in the world to fulfill the purposes set out in this policy, for example to:
(1) Our overseas offices;
(2) Information processors (including operators of global travel distribution systems);
(3) Airlines, hotels and other travel service products; and information technology and business service providers.
In many cases the transfer is necessary to initiate or complete a booking or other transaction on your behalf in response to a request by you or for the purpose of entering a contract with a third party on your behalf.
Where we disclose your personal information to third parties, that disclosure may also involve a transfer of your personal information anywhere in the world, and those third parties may themselves transfer, store or otherwise process that information anywhere in the world.
In each case, we will comply with any legal requirements concerning the transfer of your personal information by us to any third party outside the country where we are established, and where your personal information is still controlled by us or is being stored or otherwise processed on our behalf, our security measures (as detailed below) will also apply.
15.2 Counties to which your personal information is transferred
The countries which we transfer your personal information depends on your booking. Generally such countries include those in Asia Pacific, Africa, North and South America and Europe.
16.1.1 Our general commitment
We are committed to doing what we reasonably can to keep your personal information secure, and we are obliged by law to put in place appropriate technical and organisational measures against unauthorised or unlawful processing of your personal information and against accidental loss or destruction of, or damage to, your personal information. We have accordingly implemented security policies, rules and technical measures with a view to achieving this.
16.1.2 Transmissions between your web browser and our servers
We use Secured Socket Layer (“SSL”) software in order to encrypt the personal information that you provide to us whilst it is in transit over the internet. This will work if your browser is SSL enabled (which most are). You can verify that this is working by looking for the symbol of a closed lock or solid key on the bottom bar of your browser window, and checking that the prefix for the web address in the browser address bar has changed from “http” to “https”.
16.1.3 Storage of your personal information
The personal information we collect from you online is stored by us and/or our service providers on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures.
For your own privacy protection, we encourage you to maintain anti-virus and other malware protection software on your computers and other devices, and to maintain your own measures to protect your personal information. Please do not include sensitive personal information in any e-mails you may send to us, including payment card information.
We also encourage you to be careful about whom you give personal information to. We never contact you to ask you for sensitive personal information, such as payment card information, or sensitive personal information such as passport numbers or log-in details, and we will only ask you for such information in person or through our website, or by telephone in connection with a booking you are making or have made. Please let us know if you someone purports to contact you in our name.
We keep your personal information for so long a is reasonably necessary for the purposes for which we use it, and if longer, for any duration required by law, and for statutory claims limitation periods where your personal information may be relevant to any possible liability we may have to you.
We will, on written request, provide you with access to information we hold about you, including for the purpose of correcting or updating such information, unless there is an exception which applies under the Privacy Act, 1988. Your request for access will be dealt with in a reasonable time and we may recover from your our reasonable expenses incurred.
If we refuse to provide you with access to information we hold about you, we will provide reasons for such refusal and inform you of any exceptions relied upon under the Privacy Act, 1988.
You have the right to ask us to stop using your personal information to carry out direct marketing to you. To opt-out of receiving direct marketing from us please follow the instructions detailed at the bottom of all our email marketing communications or contact us by phone on 1300 769 628 or email us at email@example.com. In any e-mail you send we would ask you to insert "unsubscribe" as the subject heading.
We take reasonable steps to ensure that the personal information we hold about you is, whenever we collect or use it, is accurate, complete and up-to-date.
If the information we hold is inaccurate, incomplete or out-of-date please update your details on our website (if possible) or contact us and we will take reasonable steps to either correct it, or if necessary, discuss alternative action with you.
The laws we comply with are regulated by the Australian Information Commissioner. In addition to your rights above, it is open to you, if you have a complaint or concern, to seek assistance from such government regulator. However, before you do so, we would hope that you will contact us first to discuss any complaint or concerns you have.
For more information on privacy, you can contact the Australian Information Commissioner’s hotline on 1300 363 992 or if outside of Australia + 61 2 9284 9749, or visit the Office of the Australian Information Commissioner website at http://www.oaic.gov.au/.
This policy is subject to the law of Australia. You may obtain further information regarding privacy issues in Australia by visiting the Australian Information Commissioner’s website at http://www.oaic.gov.au/.
Our website contains links to other websites. We are not responsible for the privacy practice or content on those websites. You should read the privacy statements and policies of any linked sites as their privacy policies may differ from ours.
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