All fares are per Guest in euro based on double occupancy unless otherwise noted. Fares are capacity controlled and are subject to change at any time without notice. All applicable discounts are applied sequentially. Fixed savings amounts are deducted prior to applying any percentage-based discounts. Availability of all stateroom categories cannot be guaranteed. Additional restrictions may apply. If you have purchased airfare with Trafalgar and/or you have purchased a cruise/tour package with Trafalgar that includes air travel, your entire package price will be guaranteed at time of payment. 

 

Reservations and Payments: A deposit of at least 10% of the cruise/tour fare (cruise/tour plus port charge plus pre and/or post land extensions, less applicable discounts), per Guest is required at the time of booking. Final payment is due at least 120 days prior to departure*. For new bookings, a courtesy hold of up to 72 hours from the time we receive the booking request is allowed for you to pay the deposit but cannot extend past the final payment due date. For bookings made within 120 days of departure, full payment is due at the time of booking. Reservations will be cancelled if payments are not received in a timely manner.  

 

Waitlists 

Trafalgar may offer guests the ability to be waitlisted on some sold out departures. If you choose to make a waitlist, a fully refundable deposit of €500 per person* is required at the time the waitlist is made and can only be paid by credit card. Trafalgar will contact guests when their requested accommodations become available. Pricing will be effective from the date the waitlist request was created. Once a waitlist request is confirmed, standard payment and cancellation policies will apply to the new booking. You can remain on the waitlist until the day of departure, after which the waitlist will automatically cancel, and we will refund all monies paid to Trafalgar. If you wish to cancel your waitlist before this time, please contact our Reservations department. 

 

Items Not Included in the Published Price: These include, but are not limited to, airfares to and from your destination except where specified; airport/departure taxes; excess baggage charges; aircraft seat assignments; cost of passports and visas; taxes; laundry; phone calls; all items of a personal nature; items not included on regular menus; meals not detailed in the itinerary; expenses for additional sightseeing not specified in the itinerary; and health, accident, baggage, or travel protection plans. 

 

COMPLIMENTARY BEVERAGES: 

• Complimentary beverages onboard include wine, beer, coffee, tea, soft drinks, and water with lunch and dinner and a 24-hour coffee and water station. 

 

GRATUITIES: 

• Gratuities for onboard personnel (ship crew) are included during the cruise/tour with the exception of gratuities for your Cruise Manager and Assistant Cruise Manager. Additional tipping for onboard personnel is not expected nor required and is at the discretion of the guest. 

We hope nothing will come between you and your Trafalgar holiday. Should you need to cancel your booking or any portion of it, your cancellation must be received in writing at river.eu@trafalgar.com. It will be effective on the date of receipt. These cancellation fees are in addition to any cancellation fees that might be levied by your travel agent. There is no refund for unused services or for unused portions of the trip. 

 

Cancellation charges, per Guest and based upon the date of cancellation, are as follows: 

 

Europe Itineraries 

Cancelation Notice Received Before Cruise/Tour Start Date	Cancelation Charges Per Person
120 days or more	€250 per person for cruise/tour
119 – 90 days	25% of the fare**
89 – 60 days	50% of the fare**
59 – 30 days	75% of the fare**
Less than 30 days	100% of the fare**

**Fare is defined as the cost of any cruise, or land, element purchased from Trafalgar. 

 

NO-SHOWS are subject to 100% penalty, applicable to bookings for all sailing regions. 

 

If air is cancelled one hundred and nineteen (119) days prior to departure or less, the full price of your air is non-refundable. Please see Air Cancellations for details 

 

If a person in a party cancels and there is a stateroom change caused by this cancellation (such as a twin room to single), charges for the new stateroom type will be the responsibility of the remaining party. 

 

Deposit Protection program—5 Year Guarantee: Should your plans change and you cancel your booking one hundred and twenty (120) days or more prior to your cruise/tour start date, you will receive a credit of €250 per Guest for Europe bookings or €500 per Guest for Asia/Egypt/India/Peru bookings, valid for up to five years from date of cancellation*. This credit cannot be used as a deposit or insurance payment for a future booking and can only be used as a credit (no cash value). Only one credit per Guest can be applied to each cruise or cruise/tour booked, and is combinable with all current Trafalgar promotions. 

 

Revision Fee: A fee of €55 per Guest, will be charged for any revision made to the reservation unless the change increases the value of the booking*. A Passenger name change and cruise/tour date change will be treated as a cancellation subject to our Cancellation Policy (above), and a new reservation must be made and shall be subject to availability. Any revision to a booking may result in the loss of a confirmed airline reservation, Trafalgar change fees (refer to the Air Travel change fees section for details), increased airfare, and any charges levied by the airlines, which will be payable by the Passenger.  

Airfare: Trafalgar wants to help make your entire travel experience as seamless as possible, so we offer a service to arrange European flights at the time of booking. Guests booking their own flights need to check with their reservations specialist to ensure flights are booked into and out of the correct airports. Some cities have more than one airport and transfers operate out of specific airport. As airfares and schedules are subject to availability, we encourage you to book early. Upon receipt of air deposit your airfare, tax and fuel surcharges are final. Once air flight is booked and deposit paid, we may issue your air ticket at any time. 

 

Changes to flight itineraries, airlines and name changes may result in charges by Trafalgar and/or the airline concerned being passed on to the Passenger. Any airline delays or flight itinerary changes causing you to miss the cruise or cruise/tour start date will be your responsibility to connect with the group and any additional costs will be your responsibility and not Trafalgar's. Many airlines now require the full name of all Passengers travelling. Where you are booking a holiday including flights, we will therefore ask you at the time of booking to provide us with the full names of each Passenger, together with their passport number, and its date and place of issue. Please ensure that the names provided are exactly as stated in the relevant passport. 

 

Air Travel Change Fees: If you, as the Passenger, change your air travel itinerary before your ticket is issued, you may be charged a change fee by the airline. This charge will apply each time you make a change. If you change your air travel plans after your ticket is issued, you can be charged a penalty of up to 100% of the airfare cost and you will be responsible for any increase in airfare and/or penalties levied by the airline. 

 

Air Cancellations: For airline arrangements made by Trafalgar, cancellation charges will apply of €55 per Guest plus any airline imposed penalties which may be up to 100% of the air ticket value. 

 

Air Bookings and Restrictions: We are required to collect the full first, middle and last name as it appears on your passport, as well as date of birth and gender. This information is required before we can book your air flight. Trafalgar is not responsible for denied boarding or reissue costs due to an incorrect name, date of birth, or gender information supplied to Trafalgar. Flight itineraries provided prior to ticketing are subject to change without notice. Trafalgar is not responsible for any inconvenience or any costs or fees incurred by delays, lost luggage, or disruption of air service. Flight itineraries provided are subject to change by the relevant airline. We recommend you contact the airline within seven (7) days of departure to reconfirm your flights. 

 

Airline Schedule Changes and Cancellations 

If the airline notifies Trafalgar of a major schedule change, we will notify you or your travel agent by email. Changes in flight time or operating airline will not result in eligibility for reimbursement or reduced change fees should you not accept the schedule change offered by the airline.  

 

If the airline cancels your flight(s) and is not able to protect you on alternate flight(s) Trafalgar will attempt to secure new air for you and any fare differential will be yours to pay. Should you not accept the new air itinerary within the timeframe allowed the air will be released and we will issue a refund of the amount received for airfare.  

 

Not showing up for your outbound flight as booked and ticketed will be considered a no-show, and all the connecting flights associated with this one, even a return flight will be cancelled, and no refund will apply. 

 

Seat Assignments and Special Services: Requests for seat assignments, special meals and special services must be made directly to the airline. Not all airlines offer pre-assigned seats; some may charge for pre-assigned seats and any additional charge imposed by the airlines will be at the Guest’s expense. Seating is solely under the airlines' control, as are itinerary changes, flight delays and schedule changes. Some airfares used by Trafalgar are not eligible for frequent flyer mileage or seat upgrades. 

 

Flight Notice, Flight Information and EU Blacklist: This is a notice required by European Community Regulation (EC) No.889/2002.This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montréal Convention, and it does not form part of the contract between the carrier(s), us and you, nor part of a claim. No representation is made by the carrier(s) or us as to the accuracy of the contents of this notice. 

 

In accordance with EU Regulation 2111/2005 Trafalgar is required to advise Guests of the actual carrier operating the flight/connecting flight/transfer. Trafalgar does this by listing carriers to be used or likely to be used on the confirming documents. The airline may use wide and narrow-body jets. Any changes to the actual airline after the receipt of tickets will be notified to the Guests as soon as possible and in all cases at check-in or at the boarding gate.  

 

In accordance with EU directive (EC) no. 2111/2005, Article 9, Trafalgar is required to bring to the attention of our Guests the existence of a ‘Community list’ which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at www.air-ban.europa.eu.  

Guests who purchase air through Trafalgar may be eligible for our complimentary group airport transfers, or for private transfers at an additional price. If air is not purchased through Trafalgar, both group and private transfers may be purchased up to 45 days prior to departure. All flights must meet our transfer guidelines which can be found on our website at https://www.trafalgar.com/river-cruises/transfers 

 

Purchased transfers are non-refundable 29 days or less prior to your cruise-tour start date. No refunds will be issued for transfers that are missed due to delayed or cancelled flights, or other travel delays. 

 

Guests who miss their purchased or complimentary transfer must make their own way to the ship/hotel at their own expense. Trafalgar is not responsible for the cost of alternate travel arrangements due to missed transfers.  

Baggage Fees, Baggage and Personal Belongings: Trafalgar allows one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person onboard our ships and motorcoaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage. Additional taxes and surcharges may be collected by foreign government and non-government entities. Keep an eye on your baggage—it is your responsibility throughout the trip. Trafalgar is not responsible for loss, theft, or damage to baggage and/or personal belongings at any time during the cruise, or on included transfers and other transportation. 

 

Flights included as part of the cruise/tour itinerary: Should your itinerary include one or more flights within the region visited as part of your cruise/tour itinerary, such flights will be in economy class. Should Passengers’ baggage exceed the airline’s limit, excess baggage fees may be levied and will be the Passengers’ responsibility to pay. 

 

Check-In and Check-Out Times: Please note that standard check-in and check-out times will apply regardless of flight schedules or transfer arrangements. 

 

Arrivals: On the day of embarkation, your stateroom will be ready after 3:00 PM. Guests who embark prior to 3:00 PM can wait in one of the public areas onboard. For itineraries beginning at a hotel, your room will be ready after the hotel’s standard check-in time. Trafalgar is unable to request early check-ins. 

 

Departures: On the day of disembarkation, you must vacate your stateroom by 8:00 AM. Guests with flights departing later in the day may wait onboard in one of the public areas until 1:00 PM or later, depending on the sailing schedule. For itineraries ending at a hotel, you must vacate your room by the hotel’s standard check-out time. Trafalgar is unable to request late check-outs. 

 

Mandatory Passenger Registration: Trafalgar Guests are required to register for their cruise at on our website at https://www.trafalgar.com/river-cruises/passenger-information There you can provide the following necessary information: 

• Your personal details, including your email address and phone number. 

• Your emergency contact info and travel insurance details, just in case we need it. 

• Any dietary, medical or other special requirements you may have. 

 

Documents: Provided full payment has been received on time and registration is completed, travel documents will be emailed to you 30 days prior to departure. Here, you’ll also find information about your cruise such as the point of embarkation, your accommodations, and answers to a host of FAQs. 

 

Passport/Visa:  A valid passport is required to travel on all Trafalgar programs. Passports must be valid for at least six (6) months after the scheduled return date of the trip. You should check with your Travel Advisor or Consulate Service for information regarding necessary visas and other documentation. Any visa(s) or other documentation required for a particular itinerary is the sole responsibility of the guest. Due to government-imposed security/immigration measures, passport information and emergency contact information are required for all passengers prior to release of documentation. 

 

Obtaining and carrying these documents is your sole responsibility; Trafalgar will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages and/or losses, including missed portions of your trip, related to improper travel documentation. 

 

 

Travel Insurance Recommendation:  We strongly encourage you to purchase travel protection when travelling with Trafalgar. Should you choose to travel on Trafalgar without travel insurance coverage you will need to acknowledge your agreement to take full responsibility for all expenses (trip interruption, trip delay, medical expenses, quarantine expenses and emergency evacuation/repatriation) that may arise while travelling with Trafalgar. Your cruise documents will not be released until the insurance acknowledgement section of the  Passenger Information Form has been completed. If you do not currently have travel insurance, please contact Trafalgar or your travel advisor as soon as possible to discuss your options. 

 

Itinerary Changes: You can count on the value of Trafalgar’s experience and regional knowledge to make sure you enjoy your cruise/tour even when conditions beyond our control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require Trafalgar to make adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, vessels, and hotels as they are shown in the brochure, Trafalgar reserves the right to substitute itineraries, hotels or vessels. In such cases, we will do everything we can to make sure the locations visited, the excursions taken and the hotels or vessels offered are similar to the ones originally planned. Any changes to itineraries will not result in eligibility for a refund. Itineraries are subject to change without notice and may need to be altered specifically because of water levels, wind factors, or other conditions. Guests who choose to cancel or interrupt their cruise or cruise/tour due to an itinerary change will be subject to our standard Cancellation Policy. 

 

Advanced, Cancelled, or Delayed Sailing: Trafalgar reserves the right to cancel, advance, postpone or modify scheduled departure, return or itinerary dates, as well as locations, events and schedules, and may, but is not obligated to, substitute, vary, alter, reschedule, cancel and/or relocate any accommodations, vessels, modes of transportation and other aspects of the holiday. Trafalgar is authorised to take these actions due to causes or circumstances of any kind or nature beyond Trafalgar’s control, or causes or circumstances within Trafalgar’s control that Trafalgar deems to make such actions appropriate. Trafalgar will not be liable for cancellation, delay, rescheduling or other adjustment or impact to a departure or itinerary, or other aspects of the holiday brought about due to force majeure or other circumstances beyond its control that prevent or interfere with any aspect of the cruise/tour, also including governmental and administrative actions. Trafalgar’s only liability will be to provide Passengers the amount it has received for the specific holiday / cruise / tour in the form of a Future Travel Credit or at Trafalgar’s discretion a refund of monies paid to the Passenger in connection with such cruise/tour. Trafalgar is not responsible for other travel arrangements affected due to our cancellations or changes and is not liable for any cancellation or change costs or penalties incurred on other travel arrangements, including air tickets. 

 

Stateroom Changes: If due to unexpected technical or other unforeseen circumstances, it becomes necessary to change a Guest’s stateroom onboard, any change to stateroom category will result in eligibility for a refund equal to the fare difference between the category booked and the category of relocation. 

 

Extensions/Land Tours: Trafalgar reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons. If you, as the Passenger, choose to cancel your pre- or post-cruise extension one hundred and nineteen (119) days or less before departure, then please refer to the Cancellation Policy section for the applicable cancellation policy and penalties that will be applied. 

 

Security: Security is a major concern to all of us and the global situation is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. Risks are involved in travel to any country that may experience security difficulties. You must accept these risks and assume responsibility for your own travel decisions. 

 

Health and Mobility: Trafalgar strives to provide a safe, enjoyable, and memorable travel experience for all Passengers, and has therefore put the following policies in place: 

• All Guests must ensure they are medically and physically fit for travel. 

• Passengers are required to advise Trafalgar at time of booking of any physical, medical, or other special needs that require accommodating. At any time after the time of booking, should a Passenger develop a physical or medical condition that require accommodating, the Passenger is required to advise Trafalgar as soon as reasonably possible. 

• Trafalgar may impose health and safety requirements necessary for the safe operation of the cruise-tour, and for the wellbeing of our Passengers and crew. Trafalgar may also exclude an individual from participating in a tour or activity if that individual’s participation poses a direct threat to health or safety. To stop the spread of contagious illnesses, Trafalgar or local authorities may require the isolation or quarantine of Passengers. These measures will not result in the eligibility for a refund of unused features or services. 

• Trafalgar welcomes Passengers with special needs or disabilities, however please note that Trafalgar does not provide personal medical or mobility devices (such as wheelchairs, hearing aids, or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting, or dressing). A companion capable of providing such assistance must accompany any Passenger who requires services of a personal nature. 

• Trafalgar does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the Passenger’s expense. Trafalgar is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received. 

• Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, stairs, and locations which may not be easily accessible or accessible by wheelchair. During the tour, Trafalgar may make arrangements with carriers, hotels, and other independent suppliers to provide travel services. These parties are independent entities over which Trafalgar has no control. Accommodations on international tours may differ from those in your home country. Trafalgar cannot guarantee disability access or accommodations for Passengers travelling on international tours. 

• Trafalgar may, in its sole discretion, decline the booking of any Passenger or remove any Passenger who cannot comply or refuses to comply with these Booking Terms and Conditions. 

 

Young Travellers: 

 Guests must be 5 years of age or older. Guests who are less than 18 years of age must be accompanied by a parent or guardian and booked in a cabin with someone who is 21 years of age or older. 

 

Adults accompanying children are responsible for their safety and behaviour onboard and onshore. 

 

 

Smoking Policy: For the comfort of all our Guests, smoking is only permitted on the sun decks of our ships. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials including vapor e-cigarettes. 

 

Diet: Please advise the Trafalgar reservation agent of specific dietary considerations and we will do our best to accommodate your request. Please also indicate your needs when you complete the Passenger Information Form. 

 

Pets: Pets are not permitted on Trafalgar trips. 

For the purpose of these Booking Terms & Conditions, European Travel Package Directive means Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015. 

 

If any part of your booking with us falls under the European Travel Package Directive, please see Schedule 1 attached for additional information on your rights. 

 

Responsibility: The Travel Corporation (Ireland) Ltd. is permitted to promote Trafalgar cruises in Europe. Trafalgar cruises are operated on ships by GRC Global River Cruises Holdings AG, referred to as “the Operators”. GRC Global River Cruises Holdings AG is the operator for The Travel Corporation (Ireland) Ltd. who have empowered the operators to undertake the following duties: 

• The Operators shall be responsible to the Passenger for supplying the services and accommodations described in these terms and conditions, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of the Operators. In such circumstances, the Operators will do their best to supply comparable services, accommodations, and itineraries and there shall be no refund in this connection. 

• These Booking Terms and Conditions represent the entire agreement between the Guest and the above mentioned Operators. 

• In the absence of their own negligence, neither the Operators not their agents or cooperating organisations shall be responsible for any cancellations or for acts of any other service providers concerned, diversions or substitutions of equipment of any act, variations, postponements, omission or default whatsoever by air carriers, land carriers, hoteliers or hotels, transportation companies or any other persons providing any of the services and accommodations to Passengers including any results thereof such as changes in services accommodations or facilitations necessitated by same. Nor shall they be liable for any loss or damage to baggage or property or for injury illness or death or for any damages or claims whatsoever arising from loss negligence or delay from the act, error, omission default or negligence of any person not their direct employee or under their exclusive control including any act error omission default or negligence of any country, government or governmental authority, officer or employee. All baggage and personal effects are at all times and in all circumstances at the risk of the Passenger, baggage insurance is recommended. The carriers, hotels, and other suppliers who provide services on tour are independent contractors, they are not agents employees or servants of the Operators or Trafalgar or their associated companies. The Operators are not responsible for any criminal conduct by third parties. 

• Where the Passenger occupies a motorcoach seat fitted with a safety belt, neither the Operators, nor their agents or cooperating organisations or service providers concerned will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident if the safety belt is not being worn at the time of such accident or injury. 

• Transportation companies, airlines etc are not to be held responsible for any act, omission or event during the time Passengers are not onboard planes, transportation or conveyances. The passenger contracts in use by the airlines or transportation companies when used shall constitute the sole contract between the airline, transportation company and passenger or purchaser of this tour and the Operators nor Trafalgar assume no responsibility in this connection. Enrolment in and payment for a cruise/tour shall constitute agreement and acceptance by the Passenger of these Booking Terms and Conditions which cannot be varied except in writing by an officer of Trafalgar. 

• The Travel Corporation (Ireland) Ltd is only responsible for the services of reservation and ticketing. It does not accept any responsibility or liability for any of the acts, omissions or defaults, whether negligent or otherwise, of the Operators. 

• Every effort is made to ensure that the Trafalgar website is accurate at the time of publishing: however The Travel Corporation (Ireland) Ltd cannot be held responsible for typographical errors, or errors arising from unforeseen circumstances in relation to brochures, internet websites or any other printed or digital collateral used to promote Trafalgar cruises. We reserve the right to make corrections as required. 

• All bookings made with any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions imposed by them. If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirement of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. Neither Trafalgar nor The Travel Corporation (Ireland) Ltd., accept any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances. 

 

International Treaties: Our liability is also limited by the contractual terms of the companies that provide the transportation for tour travel arrangements (which are incorporated into this contract) and international conventions which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; The Geneva Convention for carriage by road and the Paris Convention 1962 for accommodation. We are to be regarded as having all the benefits of these conventions on limiting our liability in relation to any claim for death, injury, loss damage and delay to Guests and luggage. Nothing in these Booking Terms and Conditions limits any liability that cannot legally be limited. 

 

Other Conditions: It is your responsibility to comply with the terms, conditions or requirements of any service provider, or any country or governmental authorities, or to bear any costs or losses incurred as a consequence of you not complying with them. 

 

Omissions: Trafalgar is not responsible for omissions, printing and/or presentation errors in brochures, on internet sites, or in any other media where such information may be presented; Trafalgar reserves the right to make corrections as required. 

 

Time of Publishing: The Terms and Conditions listed are those in effect at the time of printing and remain in effect until replaced. These Booking Terms and Conditions replace all previous versions. 

 

YOUR CRUISE TICKET CONTRACT: Transportation aboard the ship is provided solely by the Suppliers (ship owners and charterers) pursuant to the Terms and Conditions of the Passenger Ticket Contract that you will receive prior to embarkation. A copy of the Passenger Ticket Contract will be provided with your final documentation or earlier, upon request. Please note the Passenger Ticket Contract includes a clause specifying the courts of Basel, Switzerland as the exclusive forum for resolving disputes. The Passenger Ticket Contract is governed by the laws of Switzerland and is subject to limitations of liability and time limits for making claims under the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974 (“Athens Convention”) and the International Convention on Limitation of Liability for Maritime Claims, 1976 (“1976 Convention”). Where the terms of this Contract conflict with any applicable mandatory provision of law or international convention, including, where applicable, the Strasbourg Convention on the Limitation of Liability in Inland Navigation, 2012 (the “CLNI Convention”), the provisions of that law or convention prevail. Copies of applicable Conventions are available on request. 

 

Data Protection Statement: In order to process your tour booking, Trafalgar will need to use personal information for you and other Guests included in your booking. This personal information may include each Guest’s name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organizations, and otherwise as required by law. Similarly, we may also need to provide personal information to contractors who provide services to or for us (e.g., sending mail, processing payments, providing marketing assistance). This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. Please see our privacy policy athttps://www.trafalgar.com/en-eu for full information regarding the way in which your personal data are used and stored. 

 

We may also use the personal information you provide us to review and improve the cruises and services that we offer, and to contact you (by post, email and/or telephone) about other tours and services offered by Trafalgar that you may be interested in. If you don’t want to receive this information, or if you want a copy of the personal information we hold about you, write to us at Trafalgar per address details below. Trafalgar may charge a fee for supplying you with this information as permitted by law. 

 

Registered addresses: 

The Travel Corporation Ireland, Ltd. 

Travel House 

27 Merrion Square 

Dublin 2 

Ireland 

Tel: 00353 1 775 38 38 

 

GRC Global River Cruises Holdings AG. 

Fledermausgasse 6CH – 4310 Rheinfelden 

Tel: +41 61 638 96 96 

 

SCHEDULE 1 – ADDITIONAL INFORMATION ON THE EUROPEAN TRAVEL PACKAGE DIRECTIVE 

If you have acquired a Package Holiday (as defined by the European Travel Package Directive), please note the following: 

• Prompt assistance: If, whilst on a Package Holiday, you are in difficulty for any reason, you are entitled to be offered prompt assistance as is appropriate in the circumstances. In particular, you will be provided with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require the assistance, which is not owing to any failure by Trafalgar, its employees or sub-contractors, Trafalgar will not be liable for the costs of any alternative travel arrangements or other such assistance required. Any supplier, airline or another transport supplier may, however, pay for or provide refreshments and/or appropriate accommodation a claim could be made directly to them. Furthermore, Trafalgar reserve the right to charge you a fee for the assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through you or your party’s negligence. 

• Transfer to a third party: under the European Travel Package Directive, a transfer of a booking to a third party may be permitted under specific circumstances and conditions. For further information, please contact us or your travel agent. 

• Complaints: If you wish to make a complaint in relation to a travel service included in the Package Holiday, you must immediately and without undue delay inform Trafalgar's representative at the location (when present) where you are when the complaint arises or Trafalgar directly or through the travel agent, and shall if Trafalgar requires, complete a form setting out the detail of your complaint. Failure to follow the procedure set out in this clause may affect Trafalgar’s and the applicable supplier’s ability to investigate your complaint and will affect your rights under these Booking Terms & Conditions. If you fail to comply with such requirement, Trafalgar shall be entitled to recover the cost from you of any additional expense incurred by it in carrying out subsequent investigation of a complaint, which is found to be unjustified. You shall be obliged to notify Trafalgar in writing of any complaint not later than 28 days after your return to the port of departure or termination of the holiday whichever is the earlier and no complaint received thereafter shall be entertained. Complaints received outside of 28 days of your return may mean we are unable to offer a detailed response or offer any compensation and/or it may lead to the rejection of your complaint entirely.