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Booking

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What is and isn't included in the price shown online for my trip?

The price you see on the Trafalgar website is per person based on two guests sharing a room. Solo pricing can be found in the first step of the booking process, once you have selected your departure.

What's included in this price:

  • All hotels
  • Breakfast daily and some evening meals as described in the trip itinerary
  • All porterage and restaurant gratuities
  • All hotel tips, charges and local taxes
  • Sightseeing and activities as described in your itinerary

Airport transfers depend on your destination, please see Airport Transfers for more information

What isn't included in this price:

  • Flights. These can be added during the booking process.
  • Extra hotel nights for before and after your trip. These can be added during the booking process.
  • Optional experiences. These can be booked and paid for during your trip.

What is a definite departure and when will my trip become definite?

When viewing Dates and Prices for your trip, you'll see some departure dates shown as 'Definite Departure'. A definite departure has reached a minimum number of guests booked and that particular departure will therefore definitely run barring any extraordinary circumstances. 

The number of guests booked can fluctuate, so we can't show exact numbers. However, departures are regularly updated to show as definite.

You can still go ahead and book a departure not yet marked as definite and in the scenario, this departure doesn't meet the minimum number of guests you will be offered the best alternative dates or a full refund of any payment made.

We will contact you if there are any changes to your departure -definite or otherwise - that you should be aware of.

What does it mean if a departure says Call Us. And what does On Request mean?

A departure listed as Call Us on the website is almost full and availability will need to be confirmed with our Travel Advisors.

If you select a departure and then receive a message saying that the departure is On Request, this means availability is limited. You will still be able to complete your booking request but your place won't be confirmed immediately. General tour requests usually take 24 – 72 hours to get confirmation. It is highly likely that your place on an On Request tour will be confirmed.

If you have selected additional hotel nights and the hotel is listed as On Request, the time to confirm this can vary. We aim to get requests answered in 24 – 72 hours.

If your request is taking longer than expected please know we will contact you as soon as possible.

What age range is classed as a child when booking with Trafalgar?

To book a child on to a Trafalgar tour, the child must be aged between 5 and 17 years at the time of travel.

If I need to correct, or add my middle name to a booking, how can I do this?

If your booking is tour only (no internal or international air through Trafalgar), please email us at contactus@trafalgar.com with the details of the change.
If your booking has internal flights as part of the tour or international flights, please call us to speak to one our reservation agents. Any name changes are subject to airline rules and fees.

Can I change my date and/or trip at any time?

Trafalgar guests can book with confidence. You're free to change your travel plans up until your final payment is due. If you are within the cancellation period, additional charges will apply.

All changes are subject to differences in rates and availability. This policy only applies to your Trafalgar trip, airlines will have different policies and costs.

Please note: Additional amendment fees may be incurred.

What happens if I can't go on my trip?

For bookings made through a Travel Agent, please contact the agent if you're unable to travel.

If you booked directly with Trafalgar, please Contact Us.

For trips departing within 24 hours, please call us using the phone number on the website.

Can I book a triple room?

Triple room bookings are available on the majority of our tours, suitable for 2 adults and 1 child. When booking your trip, we define a child as somebody aged 17 or under. A triple room is not recommended for 3 adults, as the third bed is often a rollaway, which may not be comfortable for an adult. 

If you're on a trip as a family of 5 (2 adults and 3 children), then you would require 1 triple room (for 1 adult and 2 children), and 1 double room (1 adult and 1 child).

Flights and transfers

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Are flights included in the trip price?

No. Flights are not included in the trip cost shown on our website but you can add flights to your booking during the booking process (subject to availability). Simply select your desired departure and click Continue to start building your trip package.

Can I book flights through Trafalgar?

Yes. Flights are not included in the trip price but you can add flights during the booking process. Ask your agent to book flights through Trafalgar as part of your booking. Or select Continue on your preferred departure on the trip page and add flights during the online booking process.

What airport information do I need to know?

Your departure
Generally, check-in times require guests to arrive at the airport a minimum of two hours before a domestic flight and three hours before an international flight. Please allow enough time to get to your flight – be aware that during busy travel periods or at airports with heightened security, you may experience longer queues.

Airport check-in
All guests including children must have a machine-readable passport valid for six months after your trip return date along with any applicable visas. When you travel internationally, you are responsible for ensuring you have the correct documents to enter and pass through any countries during your trip, and then make your way back home.

Airport security
Before flying, you will go through airport security. Restrictions on what you can take on board and in hand luggage vary from time to time and from country to country, so we recommend you read the latest security advice before travelling. Please remember that although all airports must adhere to relevant aviation security requirements, security procedures may vary from airport to airport. More information can be found on the website of the airport you are flying from.

Are airport transfers included?

Trafalgar offers complimentary airport transfers for many trips but inclusion depends on your destination. 

For more information, please visit Airport Transfers.

How can I add transfers to my booking?

We’ll be happy to arrange airport transfers for your booking. If you have booked through a travel agent, please reach out to them, and they will contact us and arrange it.

If you have booked directly with us, you can add transfers once flight details have been added. Do this by going to MyTrafalgar and clicking on the Extras Tab.

If you are a Travel Agent Partner, please visit TAP to add the details under the Extras Tab

Some transfers may require you to contact us to book. If this is required please Contact Us and we will be happy to add these extra for you.

How do I find transfer times and information?

For transfer times and all other information regarding airport transfers, please see Airport Transfers.

If I need to correct, or add my middle name to a booking, how can I do this?

If your booking is trip only (no internal or international air through Trafalgar), please email us at contactus@trafalgar.com with the details of the change.
If your booking has internal flights as part of the trip or international flights, please call us to speak to one our reservation agents. Any name changes are subject to airline rules and fees.

If my flights were booked through Trafalgar and the flight times change, do I need to do anything?

No. If your flights were booked through Trafalgar then we will notify you or your Travel Agent of any schedule changes. Sometimes the airline will notify you at the same time they notify us. Rest assured, we will contact you if required.

If I booked my own flights and the flight times change, what will happen to my Trafalgar airport transfers?

If you've booked your flights independently and provided flight details for a Trafalgar airport transfer then please Contact Us to let us know about the change.

Please ensure you have received a confirmation from Trafalgar reconfirming your transfers, particularly if your departure is in the near future.

Transfers are not available in all destinations, please see Airport Transfers for more information.

The ability to amend transfers will also vary across destinations. We will do our best to make any adjustments, however, if we are unable to confirm please make your own way to the start hotel.

Extra hotel nights

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Can I book extra hotel nights before or after my trip through Trafalgar?

Yes, you can book extra hotel nights through Trafalgar. Many guests like to give themselves a little more time in a destination before or after their trip.

If you haven't booked a trip yet
Additional hotel nights can be added to your booking during the online booking process, simply select your departure date and follow the booking steps.

If you are booking through a Travel Agent, they can add your extra hotel nights during the booking process too.

If you have already booked your trip
Don't worry, you can still add extra hotel nights even if you've already booked.

If you've booked through a Travel Agent, please reach out to them and they will add the extra nights to your reservation.

If you've booked directly through Trafalgar, you can add additional hotel nights through the MyTrafalgar portal. Travel Agent Partners, please log in to TAP where you can add these. Alternatively, please Contact Us and we will be happy to add these extra nights for you. 

Please note: All hotels are subject to availability.

If I book the same hotel before or after my trip, will I be in the same room as my trip?

The hotel will do their best to keep you in the same room, however this can't be guaranteed. Should you need to change rooms, the hotel will typically let you know at the time of check in.

Is breakfast included when I book extra nights before or after my trip with Trafalgar?

This will vary depending on the hotel.

When you receive your travel documents on the MyTrafalgar portal, your hotel booking will show whether breakfast is included.

Solo Travel

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What are my room options as a solo traveller?

As a solo traveller you can choose between two room options.

Solo room share: You will be matched with another guest of the same gender in a twin room. This option does not incur any solo supplement. This option is not available on trips in Asia, Africa and the Eastern Mediterranean.

Solo room: If you prefer more space, you can opt for a solo room. This option will incur a solo supplement. Solo rooms depend on availability.

What is the solo room share?

Europe, North & South America, Australia & New Zealand trips
If you’d rather not incur an additional expense, consider our solo room share option. We’ll accommodate you with a fellow guest of the same gender, on a twin-bed basis.

Asia, Africa & Eastern Mediterranean
Please note the solo room share option is not available on our Asia, Africa & Eastern Mediterranean trips.

What is the single traveller supplement?

If you prefer the privacy of your own room, you can opt for a solo room. This option incurs a single traveller supplement. The cost will depend on the trip and departure date.

To find out the cost of a solo room, select Continue on the departure of your choice and then select the solo room option.

On many departures, you can enjoy single room upgrades or reduced single supplements.

Where can I find solo pricing?

The price displayed on our trip pages is for a twin room. To check the solo price for a trip, select Continue on the departure of your choice and view the price and availability of solo rooms in the next step.

You can check the cost and availability of solo pricing from the itinerary page of your chosen trip. Once you've selected your trip and departure date, select 'Continue' to select your room type and check pricing/availability.

If you see the message that the room is 'on request', this means the departure has limited single-room availability. In this instance, we will need to request the single allocation.

Please Contact Us if you need any further assistance.

If you're a Travel Agent, you can see all pricing and availability in our Travel Agent Portal (TAP).

Group bookings

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Can I book a group trip?

We offer enticing discounts when you travel with Trafalgar in a group. Secure between 9-48 places on a set departure and enjoy great benefits. Find out more about our Group Travel Benefits.

Can I book a custom trip for a group?

Yes. If you're travelling a group of 15 or more then you can get in touch with us about arranging a Custom Trip.

Discounts

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How do I use my past guest discount?

If you've travelled with us or one of our TTC Family of brands (including Costsaver, Insight Vacations and Luxury Gold) before then you are automatically a member of our Global Tour Rewards program and entitled to a 5% discount of your next trip.

This discount will be applied during the booking process. Simply select your preferred departure and Continue. You will be asked to provide details of your previous trips with Trafalgar or another TTC brand, including the trip name and month and year of travel. If you don't have this information available then please Contact Us.

I've signed up to your newsletter, how do I use my travel credit?

When you sign up to the newsletter you'll receive a special code to claim your travel credit. Please see Terms and Conditions for more information.

Is there a discount for group bookings?

If you're booking for a group of 9+ you may be eligible for a discount of 5% per person. For more details see Group Travel.

Payment

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How can I make a payment towards my booking?

How you make your payment depends on how you booked your trip.

If you booked with a Travel Agent, you will need to contact your agent and make payments through them.

If you booked directly with us, you can pay via our website by signing up/logging into MyTrafalgar. You'll just need your name and booking reference (for example B123456).

Alternatively, you can contact us via chat or email at contactus@trafalgar.com and we will send you a one-time secure payment link to make a payment. If needed our reservations team is available to take payment over the phone. Please note that we are experiencing higher-than-normal wait times.

If you are a Travel Agent, you can also make payments directly in our system using our Travel Agent Portal (TAP). You can also view invoices within TAP.

What payment methods can I use?

We accept credit/debit card payments (Visa, MasterCard) and PayPal.

How do I gift my Travel Credits to somebody?

If you would like to give someone your travel credit all you need to do is send us an email to contactus@trafalgar.com. Please include:

  • Your name
  • Original booking number
  • Name of the new guest
  • New booking number


Trafalgar will then reach out to verify and move everything over as requested.

Deposits

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How much are your deposits and when is full payment due?

Our trip deposit amount and full payment due date depends on your trip level. You can check the trip level for your trip, which vary according to when you booked and when your trip departs.

For bookings made after 15 August 2023 for tours departing on or after 1 April 2024 please see the relevant Booking Conditions and Trip Deposit Levels.

Or for bookings made before 15 August or departing before 1 April 2024 please see the relevant Booking Conditions and Trip Deposit Levels.

All payment dates and amounts are also on your invoice. Please note, deposit and full payment terms may vary for special offers.

Is the trip deposit refundable once I have paid?

Once you have placed a deposit on a vacation, your deposit amount is non-refundable. However, we appreciate that plans can change, and we do offer our deposit protection.

This deposit protection allows you to use your base deposit of £100 towards a future vacation within the next 5 years. All you have to do is contact us. or speak with one of our agents to provide the details of your reservation.

Read More

FAQs Hub

Before you travel

On the road

After your tour

Read general information regarding your journey, travel documents and airport protocol, as well as some top tips from our expert Travel Directors to help you travel with real ease.

From luggage and packing to travel documents and insurance tips, these insights will ensure a seamless and enjoyable travel experience with Trafalgar.

Read up on our wellbeing protovol, optional experiences, sustainable travel tips and more, so you can experience your Trafalgar tour with real ease. 

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