Q: 4. Categories of Personal Data

Identity Data : Includes first name, last name, username or similar identifier, title, date of birth, and gender. Contact Data : Includes billing address, delivery address, email address, and telephone numbers. Financial Data : Includes bank account and payment card details. Transaction Data : Includes details about payments to and from you and other details of products and services you have purchased from us. Technical Data : Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. Profile Data : Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses. Usage Data : Includes information about how you use our website, products, and services. Marketing and Communications Data : Includes your preferences in receiving marketing from us and your communication preferences. Call Recordings : Includes recordings of calls made to our reservation centres.

Question 1

1. Privacy Notice

Accepted Answer

This privacy notice explains how Trafalgar uses and protects personal information related to our customers, website users, and others who interact with us. We are committed to protecting your personal data, and it is important that you read this privacy notice along with any other privacy notices we may provide when collecting or processing personal data, so you fully understand how and why we use your data. This notice supplements other privacy notices and does not override them.

Trafalgar (referred to as “we,” “us,” or “our” in this notice) values your privacy and strives to provide a secure, trustworthy experience across all interactions, whether you’re making a purchase, managing an account, or using our website.

Question 2

2. Our commitment

Accepted Answer

We respect your right to privacy and aim to ensure you have a positive experience with us, whether visiting our website, making bookings, or interacting with our brand. We know your personal data is important to you, and we want you to feel confident in our data protection practices, which reflect our commitment to handling your information with care.

Question 3

3. How we collect your Personal Data

Accepted Answer

We collect personal data in various ways, including but not limited to:

• Direct Interactions: You may share personal information with us when you fill out forms, contact us by mail, phone, or email, or leave feedback about us on TripAdvisor or other platforms. This includes comments or photos posted on our social media platforms, as well as content where you have tagged us.
• Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. This data is collected using cookies, server logs, and other similar technologies.
• Third Parties: We may receive personal data about you from various third parties and public sources.

Question 4

4. Categories of Personal Data

Accepted Answer

Identity Data: Includes first name, last name, username or similar identifier, title, date of birth, and gender.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Financial Data: Includes bank account and payment card details.
Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Includes information about how you use our website, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
Call Recordings: Includes recordings of calls made to our reservation centres.

Question 5

5. Legal Bases for Processing

Accepted Answer

We process your personal data under the following legal bases:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contract: Processing is necessary for a contract we have with you or because you have asked us to take specific steps before entering into a contract.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your rights and interests do not override those interests.

Question 6

6. Records of Processing Activities

Accepted Answer

We process personal data for the following activities, along with their respective legal bases:

Activity	Purpose	Legal Bases	Source
Customer Payments	Process customer payments while meeting legal obligations and contractual agreements.	Contract	Live chat interactions, Customer support
Customer Master Data Processing	Manage and maintain accurate customer information for operational needs and contractual obligations.	Contract	Internal business operations, Data analysis
Customer Self-Service	Enable customers to independently manage their accounts and services.	Contract	Customer requests, Document distribution
Abandoned Cart Follow-Up	Re-engage customers who abandoned bookings to complete transactions.	Legitimate Interests	Marketing campaigns, Customer interactions
Booking Services (Ecommerce)	Facilitate and fulfil bookings made through ecommerce platforms.	Contract	Marketing campaigns, Prospective customer interactions
Customer Booking	Process and manage customer bookings for various services.	Contract	Direct mail campaigns, Customer preferences
Booking Cruise Reservations	Handle and confirm cruise reservations.	Contract	Competition entries, Customer interactions
Customer Servicing via Genesys	Provide customer support using the Genesys platform.	Contract	Customer inquiries, Interaction records
Travel Agent/Partner Data Processing	Manage data related to travel agents and partners for collaborative services.	Contract	Partner relationships, Customer interactions
Booking Bus Tours	Facilitate and confirm bus tour bookings.	Contract	Customer feedback, Survey responses
Customer Tour/Trip Logistics	Manage logistics and arrangements for customer tours or trips.	Contract	Customer feedback, Review submissions
Candidate Data Processing	Process data of candidates applying for positions within the organisation.	Consent	Website interactions, Marketing analytics
Paid Media Marketing	Conduct marketing activities through paid media channels (e.g., paid search, social ads).	Legitimate Interests	Advertising campaigns, Prospective customer interactions
Customer Live Chat	Provide real-time customer support via live chat.	Consent	Offline marketing campaigns, Customer preferences
Business Intelligence Reporting	Analyse data for business insights and reporting.	Legitimate Interests	Live chat interactions, Customer support
Customer Document Distribution	Distribute relevant documents to customers.	Contract	Internal business operations, Data analysis
Customer Marketing Campaigns	Execute marketing campaigns targeting existing customers.	Legitimate Interests	Customer requests, Document distribution
Prospect Marketing	Conduct marketing activities targeting prospective customers (e.g., email, digital marketing).	Legitimate Interests	Marketing campaigns, Customer interactions
Brochure Direct Mail	Send marketing brochures via direct mail.	Consent	Marketing campaigns, Prospective customer interactions
Customer Competitions	Organise and manage competitions for customers.	Consent	Direct mail campaigns, Customer preferences
Customer Inquiries (RAQ)	Handle and respond to customer inquiries (Request a Quote).	Contract	Competition entries, Customer interactions
Customer Management with Ground Handlers and Third Parties	Manage customer relationships with ground handlers and third parties.	Contract	Customer inquiries, Interaction records
Customer Survey	Conduct surveys to gather customer feedback.	Legitimate Interests	Partner relationships, Customer interactions
Customer Reviews	Collect and display customer reviews on our platforms.	Legitimate Interests	Customer feedback, Survey responses
Website Visitors Marketing	Conduct marketing activities targeting website visitors who have interacted with us.	Legitimate Interests	Customer feedback, Review submissions
Prospect Advertising	Advertise to prospective customers through various channels.	Legitimate Interests	Website interactions, Marketing analytics

Question 7

7. Marketing Communications

Accepted Answer

You may receive marketing communications from us if you have requested information or purchased goods/services from us, unless you have opted out. By opting in to receive marketing communications, you may also receive materials from our affiliated brands or partners offering related products, as well as through completed request-a-quote (RAQ) forms or brochure requests.

We may also receive your contact information from third-party lists, where you have provided consent to share your data with us for marketing purposes. This allows us to share information and offers related to our services with you.

For direct mail, you can unsubscribe by completing the following form: https://landingpages.getours.com/unsubscribe/.

Question 8

8. Business-Related Information

Accepted Answer

If you are associated with a business or organisation that is our customer, we may collect personal data, including:

• Business Details: Name, address, contact information, payment details, and financial information of the business.
• Role Within the Business: Your position (e.g., owner, partner, director, employee, agent).
• Work Contact Details: Work address, telephone numbers, fax number, and work email.

Purpose: This data is collected to fulfil contractual obligations and manage our business relationships effectively.

Legal Bases: The processing is necessary for the performance of a contract and is based on our legitimate interests in managing customer relationships and providing services.

Question 9

9. Data Generated by Us

Accepted Answer

We and our suppliers or subcontractors may generate personal data about you in the following ways:

• Enquiries, Bookings, Complaints: Data generated when handling enquiries, bookings, or complaints.
• Fulfilment of Contracts: Data generated during the fulfilment of bookings or contractual agreements.
• Analysis of Personal Data: Insights gained through data analysis to improve services and customer experience.
• Website Usage: Data collected from your use of our website, as detailed in our cookie policy.
• Telephone Calls: Recordings of telephone calls for training and quality purposes.

Purpose: This data is used for operational purposes such as improving customer service, service delivery, and business analytics.

Legal Bases: The processing is based on legitimate interests to maintain and improve our services, fulfil contractual obligations, and comply with legal requirements.

Question 10

10. Account, Registration, and Loyalty Information

Accepted Answer

We collect information regarding your accounts, registrations, and participation in loyalty programs.

Purpose: This data is used to manage your account, facilitate registrations and memberships, and administer loyalty programs.

Legal Bases: Processing is necessary for the performance of a contract and is based on our legitimate interests in providing personalised services and improving customer loyalty.

Question 11

11. Correspondence

Accepted Answer

We process messages and communications related to bookings, enquiries, or contracts between you, us, and third parties.

Purpose: Correspondence data is essential for confirming bookings, responding to inquiries, resolving issues, and fulfiling contractual obligations.

Legal Bases: Processing is necessary for the performance of a contract and is based on our legitimate interests in providing efficient customer service and managing relationships.

Question 12

12. Website Usage Information

Accepted Answer

We collect personal data from your use of our website, including:

• Data Collection: Information about your visits and interactions, including IP address, device details, browser type, operating system, and time-zone.
• Cookies and Web Beacons: Data collected through cookies and web beacons to enhance user experience and analyse website performance.
• Page Interactions: Data about the pages visited, services/products viewed, duration of interaction, etc.

Purpose: This data helps us improve website functionality, personalise user experience, and optimise marketing efforts.

Legal Bases: Processing is based on legitimate interests to understand user preferences, improve performance, and deliver relevant content and advertising.

Question 13

13. User-Generated Content (UGC)

Accepted Answer

We may process content you provide related to your experiences with us, including:

• Feedback, Blogs, Reviews, and Images: Content submitted to our platforms.
• Marketing Use: Use of such content in marketing materials, on our website, in emails, or shared with trade partners.

Purpose: User-generated content enhances marketing, promotes engagement, and provides authentic testimonials.

Legal Bases: Processing is based on consent when you submit content and is necessary for our legitimate interests in promoting services and engaging with our audience.

Question 14

14. Sharing data with Third Parties

Accepted Answer

We may obtain personal data about you from third parties, including:

• Providers of Holidays, Accommodation, and Travel Services: Data obtained to fulfil bookings and provide comprehensive travel services.
• Credit, Fraud, and Identity Verification Agencies: Data obtained for identity verification, fraud prevention, and secure transactions.
• Businesses You Are Associated With: Data to enhance customer service and manage business relationships.
• Purchased Third-Party Lists: We may also receive personal data from third-party providers, including purchased marketing lists, where you have opted in to allow your information to be shared for marketing purposes.
• Social Media Platforms: We may collect personal data through interactions on social media platforms (e.g., Facebook, Instagram), including engagement with our advertisements and campaigns.

Question 15

15. Sharing with Affiliated Brands

Accepted Answer

We may share your personal data with other affiliated brands under The Travel Corporation (TTC) if you have explicitly opted in, requested a quote (RAQ), or requested a brochure from those brands. Your data will only be shared under these specific circumstances, and we do not sell or share your personal information for any other purposes.

Question 16

16. Cookies

Accepted Answer

Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and we use them to improve your customer experience. Please see our separate Cookie Notice.

Question 17

17. Location of Personal Data

Accepted Answer

We (and any affiliate of the Travel Corporation Group, subcontractor, or other entity processing your personal data on our behalf) may transfer, store, and process your personal data within the European Economic Area ("EEA") and the United Kingdom. We may also transfer your personal data outside the EEA and the United Kingdom only to companies within our group or to parties with whom we have a contract based on the Standard Contractual Clauses issued by the European Commission. We ensure that your personal data is protected by requiring all our group companies and contracted parties to adhere to the same data protection standards. This ensures that adequate safeguards are in place for such transfers outside the EEA and the United Kingdom.

Question 18

18. Data Privacy Framework

Accepted Answer

Trafalgar complies with the Data Privacy Framework, which ensures the protection and proper management of personal data. We adhere to the principles of transparency, accountability, and user control over personal data.

Trafalgar complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Trafalgar has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Trafalgar has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy notice and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

In compliance with the EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Trafalgar is committed to cooperating with and complying with the advice of the EU data protection authorities (DPAs), the UK Information Commissioner’s Office (ICO), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) to address unresolved complaints regarding our handling of personal data received under these frameworks.

Under certain conditions, individuals may invoke binding arbitration to resolve complaints that are not addressed through other DPF mechanisms. For more details, please refer to Annex I of the DPF Principles.

As part of our participation in these frameworks, our organisation is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). We may also disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We comply with the DPF Principles regarding the onward transfer of personal information to third parties. If we transfer personal information to a third party acting as a controller, we will ensure this is done in accordance with the Notice and Choice Principles. For transfers to third parties acting as agents on our behalf, we remain liable under the DPF Principles if the agent processes personal information in a manner inconsistent with the Principles, unless we prove that we are not responsible for the event leading to the damage.

If you have questions or complaints regarding our compliance with the DPF Principles, individuals should first contact us.

Question 19

19. Children’s Personal Information

Accepted Answer

Our website is not meant for children, as defined by data protection laws, and we cannot always know the age of those using it. If a child has shared personal information without permission from a parent or guardian, the parent or guardian should contact us. If we find out that a child’s personal information was collected without proper consent, we will delete the child’s account, if they have one.

In some cases, we may need to collect children’s personal information, such as for bookings, buying travel-related services, or other special situations (like family-focused features). When we handle children’s information, we follow strict rules to ensure it is used lawfully, only when necessary, and kept secure.

If you have questions about how we protect children’s personal information, or if you are a parent or guardian who wants to delete or update your child’s information, please contact us.

Question 20

21. Data Retention

Accepted Answer

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. Specific retention periods for different aspects of your personal data are available upon request.

Question 21

20. Your Rights

Accepted Answer

You have rights under data protection laws regarding your personal data, including the right to:

• Access your personal data.
• Correct your personal data.
• Erase your personal data.
• Object to processing of your personal data.
• Restrict processing of your personal data.
• Transfer your personal data.
• Withdraw consent.

To exercise any of these rights, please use our dedicated online Data Request Form at Data Request Form | The Travel Corporation (ttc.com), or email your request to compliance@ttc.com.

Question 22

22. Right to lodge a complaint with a supervisory authority

Accepted Answer

The laws we comply with are regulated by the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, or call 03031231113 and online at https://ico.org.uk/make-a-complaint/ and for other member states, the independent supervisory authority responsible for monitoring the application of the regulation. In addition to your rights above, it is open to you, if you have a complaint or a concern, to seek assistance from this supervisory authority who has powers to compel us to comply with applicable laws and fine us for non-compliance. However, before you do so, we would hope that you will contact us first to discuss any complaint or concerns you have.

Question 23

23. Data Security

Accepted Answer

We prioritise your data security with strict measures to prevent unauthorised access, loss, or disclosure:

• Physical Security: Secure premises and controlled access to storage areas.
• Encryption and Network Security: Data encryption, firewalls, and advanced security protocols.
• Access Control: Restricted data access with strong authentication.
• Data Minimisation: Collect and retain only necessary data.
• Audits and Monitoring: Regular checks for vulnerabilities and compliance.
• Staff Training: Ongoing education on data protection practices.
• Incident Response: Rapid action plan for data breaches.
• Third-party Compliance: Ensured through contracts.
• Privacy by Design: Privacy integrated into our systems from the start.
• Continuous Improvement: Regular updates to security measures.

These measures ensure your personal data is safe and handled responsibly at all times.

Question 24

24. Changes to This Privacy Notice

Accepted Answer

We keep our privacy notice under regular review. Any changes we make to our privacy notice will be posted on this page and, where appropriate, notified to you by email.

Question 25

25. Contact Us

Accepted Answer

The data controller responsible for the processing of your personal data is Trafalgar, located at Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH. You can contact us at email at privacy@ttc.com, by phone at 0800 533 5619, or by post at Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH for any privacy-related queries.

If your data is shared with affiliated brands under TTC, those brands will process your data in accordance with their own privacy notices, and personal data will only be shared under the circumstances outlined in this notice.

For further details on how we and our affiliated brands handle your data, please refer to the individual privacy notices of each brand.

Question 26

1. About this Policy

Accepted Answer

This Cookie Policy (“Policy”) describes The Travel Corporation UK Limited’s collection, use, and retention of the cookies present on the website. Cookies are simple text files that help coordinate The Travel Corporation UK Limited’s website servers and your browser to display the full range of features offered by us. These features include hassle-free automatic logins and authentication, shopping cart functionality, third party ad serving, ad management, preference setting, audience measurement and statistics, tracking our visitors’ journey until our partners’ websites, language setting, among others. We require your consent to process cookies, unless you provide us with your personal information, for instance for registration, placing an order, or complete online forms. In this case, we may collect, store and use your personal information in accordance to our Privacy Policy. We encourage you to read this document.

Question 27

2. About Us

Accepted Answer

This is the cookie policy of The Travel Corporation UK Limited (referred to as "we", "us" or "our"). We are incorporated under the laws of Guernsey. Our incorporation number is 58915 and our incorporation address or registered office is Travel House, Rue du Manoir St Peter Port, Guernsey, GY1 2JH, Channel Islands. We are a member of ABTA (Y6200) and licensed by the Civil Aviation Authority (10975).

Question 28

3. Cookie Law

Accepted Answer

This Cookie Policy is to inform you as to how we look after your personal data when you visit and browse our website and tell you about your privacy rights and how the law protects you. Your personal data and the way we collect online identifiers through cookies and other tracking technologies are regulated by the General Data Protection Regulation (EU) 2016/679 (also known as GDPR), the Directive on privacy and electronic communications 2002/58/EC (also known as the ePrivacy Directive) amended by the Directive 2009/136/EC (also known as the Cookie Directive). For the purposes of the provision of our services, we also comply with the California Consumer Privacy Act of 2018. In summary, to comply with the law, we need to give clear information about what the cookies are used for, why, and obtain consent from you, the user. These are the objectives this Policy is set out to achieve.

Question 29

4. Types of Cookies and Purpose

Accepted Answer

Cookies can be categorised in many ways, one is with regards to their longevity, i.e. for how long they are stored in your browser. According to this classification, cookies can either be:

Session cookies: temporary cookies that identify and track users within our website. These are automatically deleted by your browser when you close your browser or end the session; and
Persistent cookies: cookies which enable our website to ‘remember’ who you are and your preferences within our website. These cookies are stored in your browser (the specific location depends on the browser and version) for a period of time.

We assess the cookies present in our website periodically, to ensure they are aligned with the requirements of current legislation. For instance, we remove persistent cookies set to hold data for an excessive period of time, which do not meet the principle of storage limitation.

What the cookies do	Reason to have the cookies in our website
Enhance our website’s functionality	Cookies allow us to enhance the functionality of our website so that we can personalise your experience and allow you to use many of the useful features of our website. These cookies are strictly necessary for the proper functioning of the website. For example, we use cookies so we can remember your preferences and the contents of your shopping basket when you return to our website. We also need cookies to track your journey on our website and when you leave our website for a partner’s website so that we ensure we can manage our partnerships and customer base efficiently.
Enhance our website’s performance	This type of cookies helps us understand how our websites are being used, mainly for analytical purposes, so that we can work on providing an improved user experience. Cookies used for this purpose do not collect information that identifies a user, but the data is aggregated and made anonymous. For example, data on error messages displayed to users will be collected and the developer team will assess whether the problem is prevalent and solve it.
Web beacons and parameter tracking	These cookies and similar software known as web beacons are used to count the number of users visiting our website, or the number of actions made by the users.
Internet Protocol (IP) address and traffic data	A set of data such as IP addresses, access rates, and page views are recorded in our servers. These data do not allow us to identify any individual, i.e. no personal data is collected.

Question 30

5. Necessary Cookies

Accepted Answer

Essential cookies enable core functionality such as the online shopping basket. Our website function properly without these cookies. We may place these cookies without your consent.

We also use essential cookies for security, network management, accessibility and to help webpage to load quickly. They help us to keep track of what you are booking as you move through each stage of the booking process. Without them the online booking process cannot take place.

The following essential cookies are placed on the website:

Necessary

Widgets.ready (apps.mypurecloud.com)
Session
Used to record the state of the widget.

INGRESSCOOKIE (contextweb.com)
Session
This cookie is used to distinguish between humans and bots.

cid (ctnsnet.com)
1 year
This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.

INGRESSCOOKIE (dotomi.com)
Session
This cookie is used to distinguish between humans and bots.

test_cookie (doubleclick.net)
1 day
Used to check if the user's browser supports cookies.

SERVERID (eyeota.net)
1 day
This cookie is used to assign the visitor to a specific server - this function is necessary for the functionality of the website.

rc::a (gstatic.com)
Persistent
This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

rc::c (gstatic.com)
Session
This cookie is used to distinguish between humans and bots.

hjViewportId (hotjar.com)
Session
Saves the user's screen size in order to adjust the size of images on the website.

csrftoken (instagram.com)
Session
Helps prevent Cross-Site Request Forgery (CSRF) attacks.

AI_buffer (js.monitor.azure.com)
Session
Used in context with the "AI_sentBuffer" in order to limit the number of data-server-updates (Azure). This synergy also allows the website to detect any duplicate data-server-updates.

AI_sentBuffer (js.monitor.azure.com)
Session
Used in context with the "AI_buffer" in order to limit the number of data-server-updates (Azure). This synergy also allows the website to detect any duplicate data-server-updates.

Guid (mountain.com)
Session
Preserves users states across page requests.

Rt (mountain.com)
Session
This cookie is used to identify the visitor through an application. This allows the visitor to login to a website through their LinkedIn application for example.

U (netmng.com)
13 months
Necessary for the sign-up function on the website.

JSESSIONID (nr-data.net)
Session
Preserves users states across page requests.

t.gif (pixel.wp.com)
Session
Ensures that product pictures are presented correctly on website.

tt (px.mountain.com)
Session
Registers the website's speed and performance. This function can be used in context with statistics and load-balancing.

is_eu (s.pinimg.com)
Session
Determines whether the user is located within the EU and therefore is subject to EU's data privacy regulations.

AWSALB (sharethrough.com)
7 days
Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.

AWSALBCORS (sharethrough.com)
7 days
Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.

Session (static.cdninstagram.com)
Persistent
Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.

__cf_bm (vimeo.com)
1 day
This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

JSESSIONID vxml4.plavxml.com
Session
Preserves users states across page requests.

ai_session (www.trafalgar.com)
1 day
Preserves users states across page requests.

CookieConsent (www.trafalgar.com)
1 year
Stores the user's cookie consent state for the current domain

cookielawinfo-checkbox-advertisement (www.trafalgar.com)
1 year
Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.

cookielawinfo-checkbox-analytics (www.trafalgar.com)
1 year
Used to detect if the visitor has accepted the statistics category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.

cookielawinfo-checkbox-functional (www.trafalgar.com)
1 year
Determines whether the user has accepted the cookie consent box.

cookielawinfo-checkbox-necessary (www.trafalgar.com)
1 year
Determines whether the user has accepted the cookie consent box.

cookielawinfo-checkbox-others (www.trafalgar.com)
1 year
Stores the user's cookie consent state for the current domain

cookielawinfo-checkbox-performance (www.trafalgar.com)
1 year
Stores the user's cookie consent state for the current domain

cookies.js (www.trafalgar.com)
Session
Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry.

elementor (www.trafalgar.com)
Persistent
Used in context with the website's WordPress theme. The cookie allows the website owner to implement or change the website's content in real-time.

persist:root (www.trafalgar.com)
Persistent
This cookie stores visitor credentials in an encrypted cookie in order to allow the visitor to stay logged in on reentry, if the visitor has accepted the 'stay logged in'-button.

CONSENT (youtube.com)
2 years
Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.

Question 31

6. Statistic Cookies

Accepted Answer

Statistic cookies help us make your experience better, improve the performance of our website and deliver relevant online, customer-tailored advertising. No information is collected unless you give permission. Some non-essential cookies are placed by us and some by third parties.
This type of cookies helps us understand how our website is being used, mainly for analytical purposes, so that we can work on providing an improved user experience.

Cookies used for this purpose do not collect information that identifies a user, but the data is aggregated and made anonymous.

The following personalisation cookies are placed on the website:

Statistics

_tldtest_# (apps.joinsherpa.io)
Session
Registers statistical data on users' behaviour on the website.
Used for internal analytics by the website operator.

amplitude_unsent_# (apps.joinsherpa.io)
Persistent
Registers data on visitors' website-behaviour.
This is used for internal analysis and website optimization.

tms_wsip (d81mfvml8p5ml.cloudfront.net)
Persistent
Used to identify the visitor on multiple websites so that a tailored
user experience can be provided by the website.

Collect (google-analytics.com)
Session
Used to send data to Google Analytics about the visitor's device
and behaviour. Tracks the visitor across devices and marketing channels.

_hjRecordingEnabled (hotjar.com)
Session
Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports
and heatmaps for the website owner.

_hjRecordingLastActivity (hotjar.com)
Session
Sets a unique ID for the session. This allows the website
to obtain data on visitor behaviour for statistical purposes.

cksync.php (media.net)
Session
This cookie is used to determine if cookie data synchronization is enabled or disabled – cookie data synchronization is used to synchronize and gather visitor data on several domains.

g.gif (pixel.wp.com)
Session
Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.

PugT (pubmatic.com)
30 days
Used to determine the number of times the cookies have been updated in the visitor's browser. Used to optimize the website's server efficiency.

_ga (trafalgar.com)
2 years
Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_ga_# (trafalgar.com)
2 years
Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.

_gat (trafalgar.com)
1 day
Used by Google Analytics to throttle request rate

_gid (trafalgar.com)
1 day
Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_hjAbsoluteSessionInProgress (trafalgar.com)
1 day
This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.

_hjFirstSeen (trafalgar.com)
1 day
This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.

_hjIncludedInSessionSample_# (trafalgar.com)
1 day
Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.

_hjTLDTest (trafalgar.com)
Session
Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.

_tt_enable_cookie (trafalgar.com)
1 year
Used by the social networking service, TikTok, for tracking the use of embedded services.

tms_wsip (trafalgar.com)
1 day
Used for gathering technical information regarding the user's browser, operating system, IP address and screen resolution as well as the user's navigation on the website.

personalization_id (twitter.com)
2 years
This cookie is set by Twitter - The cookie allows the visitor to share content from the website onto their Twitter profile.

Vuid (vimeo.com)
2 years
Collects data on the user's visits to the website, such as which pages have been read.

Td (www.googletagmanager.com)
Session
Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.

ai_user (www.trafalgar.com)
1 year
Used by Microsoft Application Insights software to collect statistical usage and telemetry information. The cookie stores a unique identifier to recognize users on returning visits over time.

Question 32

7. Marketing Cookies

Accepted Answer

To deliver relevant online advertising and to measure the effectiveness of our marketing communications, including online advertising

We sometimes use tracking pixels that set cookies to assist with our marketing and delivery of online advertising.

Cookies are widely used in online advertising. We and our advertising partners can’t gain personally identifiable information from these cookies.

By better understanding what our audiences are interested in, we can more efficiently promote our products and services. For example, if you have looked at certain pages on our website we might want to highlight or give information about a particular service or product to you.

The technology to do this is made possible by cookies and as such we may place a ‘remarketing cookie’ during your visit. We are unable to proactively reach out to you personally as the process is anonymized, but you can opt out of these cookies at any time. By not accepting these cookies, you may continue to see adverts on our website and on other organisations’ websites. The adverts you see will not be personalised or based on information from your past online behaviour, purchase history or the content of your shopping basket.

The following cookies are placed on the website:

Marketing

_rxuuid (1rx.io)
1 year
Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.

Xuid (3lift.com)
Session
Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.

Admtr (admanmedia.com)
14 days
Used in context with video-advertisement. The cookie limits the number of times a user is shown the same advertisement. The cookie is also used to ensure relevance of the video-advertisement to the specific user.

Anj (adnxs.com)
3 months
Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.

uuid2 (adnxs.com)
3 months
Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.

track/cmf/generic (adsrvr.org)
Session
Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.

tt_appInfo (analytics.tiktok.com)
Session
Used by the social networking service, TikTok, for tracking the use of embedded services.

tt_pixel_session_index (analytics.tiktok.com)
Session
Used by the social networking service, TikTok, for tracking the use of embedded services.

tt_sessionId (analytics.tiktok.com)
Session
Used by the social networking service, TikTok, for tracking the use of embedded services.

IDSYNC (analytics.yahoo.com)
1 year
Used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement - The service is provided by third party advertisement hubs, which facilitate real-time bidding for advertisers.

_uetsid (bing.com)
Persistent
Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

_uetsid_exp (bing.com)
Persistent
Contains the expiry-date for the cookie with corresponding name.

_uetvid (bing.com)
Persistent
Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

_uetvid_exp (bing.com)
Persistent
Contains the expiry-date for the cookie with corresponding name.

MUID (bing.com)
1 year
Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.

Bkpa (bluekai.com)
6 months
Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.

Bku (bluekai.com)
6 months
Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad network.

CMID (casalemedia.com)
1 year
Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.

fbssls_# (connect.facebook.net)
Session
Collects data on the visitor’s use of the comment system on the website, and what blogs/articles the visitor has read. This can be used for marketing purposes.

cid_# (ctnsnet.com)
1 year
Collects unidentifiable data that is sent to an unidentifiable source. The source's identity is kept secret by the company, Whois Privacy Protection Service, Inc.

tms_VisitorID (d81mfvml8p5ml.cloudfront.net)
Persistent
Determines which products the user has viewed, allowing the website to promote related products.

Demdex (demdex.net)
180 days
Via a unique ID that is used for semantic content analysis, the user's navigation on the website is registered and linked to offline data from surveys and similar registrations to display targeted ads.

Dpm (demdex.net)
180 days
Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.

IDE (doubleclick.net)
1 year
Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

ig_did (instagram.com)
Session
Used for sharing content onto the social platform Instagram - This functionality is used for gathering information on visitor preferences for marketing purposes.

Ktcid (kargo.com)
1 year
This cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange.

_kuid_ (krxd.net)
180 days
Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.

evo5# (netmng.com)
6 months
Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.

w/1.0/sd (openx.net)
Session
Registers data on visitors such as IP addresses, geographical location and advertisement interaction. This information is used optimize the advertisement on websites that make use of OpenX.net services.

_pinterest_ct_ua (pinterest.com)
1 year
Used by Pinterest to track the usage of services.

AdServer/Pug (pubmatic.com)
Session
Sets a timestamp for when the visitor entered the website. This is used for analytical purposes on the website.

feefoUserId (register.feefo.com)
Persistent
Used in context with SEO and conversion optimization. Gathers any user reports or behavioural data into reports for the website operator. This service is provided by a third-party analysis-service.

Suid (simpli.fi)
1 year
Collects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products.

suid_legacy (simpli.fi)
1 year
Collects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products.

Audience (spotxchange.com)
28 days
Used to determine whether the video-ads have been displayed correctly on the website - This is done to make video-ads more effective and ensure that the visitor is not shown the same ads more times than intended. The cookie also detects whether the visitor has any Do Not Track preferences.

uid-bp-# (stickyadstv.com)
2 months
Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.

1/i/adsct (t.co)
Session
Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.

muc_ads (t.co)
2 years
Used by the social networking service, TikTok, for tracking the use of embedded services.

_ttp (tiktok.com)
Session
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

_fbp (trafalgar.com)
3 months
This cookie is used by Google Analytics to determine if the visitor is involved in their marketing experiments.

_gaexp (trafalgar.com)
17 days
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

_gcl_au (trafalgar.com)
3 months
Used by Pinterest to track the usage of services.

_pin_unauth (trafalgar.com)
1 year
Used by the social networking service, TikTok, for tracking the use of embedded services.

_ttp (trafalgar.com)
1 year
Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement.

_uetsid (trafalgar.com)
1 day
Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

_uetvid (trafalgar.com)
1 year
This cookie may collect the following information and store it against a user ID: Product codes from merchant sites the visitor has browsed and other information relevant to shopping behaviour on mainstream shopping sites. This information is used to serve targeted adverts to the visitor.

tms_VisitorID (trafalgar.com)
560 days
Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.

1/i/adsct (twitter.com)
Session
Collects data related to the user's visits to the website, such as the number of visits, average time spent on the website and which pages have been loaded, with the purpose of personalising and improving the Twitter service.

guest_id (twitter.com)
2 years
Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website.

guest_id_marketing (twitter.com)
2 years
Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.

ads/ga-audiences (www.google.com)
Session
Used to detect whether the user intends to leave the page via cursor movements. This allows the website to trigger certain pop-ups to keep the user on the website or convert them to customer.

A3 (yahoo.com)
1 year
Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website.

LAST_RESULT_ENTRY_KEY (youtube.com)
Session
Used to track user’s interaction with embedded content.

Question 33

8. How to Disable Cookies

Accepted Answer

You can manage non-essential cookies and change your preferences at any time in Manage Cookie Preferences in the website footer. You can adjust your preference by ticking or unticking the relevant boxes, then click 'Allow Selection' and Close’.

As cookies are stored in the web browser used to access the website, users need to change the settings pertaining that browser in particular. Below are some of most popular browsers and corresponding links to the vendors’ guidance on disabling cookies:

Internet Explorer:
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

https://support.microsoft.com/en-gb/help/278835/how-to-delete-cookie-files-in-internet-explorer
Firefox:
https://support.mozilla.org/en-US/kb/how-do-i-turn-do-not-track-feature
Chrome:
https://support.google.com/chrome/answer/95647?hl=en-GB
Safari:
https://support.apple.com/kb/PH5042?locale=en_GB
Opera:

https://www.opera.com/help/tutorials/security/privacy/

In addition, Google Analytics gives you the option to install an opt-out browser add-on for Internet Explorer 11, Firefox, Chrome, Safari, and Opera:

https://tools.google.com/dlpage/gaoptout

Question 34

9. Rejecting Cookies

Accepted Answer

Please note that disabling or rejecting the use of cookies on our website may result in some pages becoming inaccessible or not functioning properly.

Question 35

10. Further Information

Accepted Answer

Several websites explain how cookies work, offering more detail, such as www.aboutcookies.org, and www.allaboutcookies.org. (we have no affiliation with these websites).

Question 36

11. Contacting Us

Accepted Answer

If you have any questions about our Cookie Policy or about how we process your personal data, including any complaints, please contact us either by e-mail to enquiries@trafalgartours.co.uk, or by post to Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH. Or email privacy@ttc.com.

Question 37

12. Changes to our Cookie Policy

Accepted Answer

We may change this Cookie Policy at any time and from time to time without notice to you, including by publishing a new version on our website. When we will make any change, we will notify you on our website of such change. You can check the top of the document to see the latest version in force. Any change will be prospective only, and we will not make any changes that have retroactive effect unless legally required to do so.

Privacy Policy