Additional Considerations
Baggage Fees, Baggage, and Personal Belongings:
Trafalgar allows one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person onboard our ships and motor coaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage. Additional taxes and surcharges may be collected by foreign government and non-government entities. Keep an eye on your baggage—it is your responsibility throughout the trip. Trafalgar is not responsible for loss, theft, or damage to baggage and/or personal belongings at any time during the cruise, or on included transfers and other transportation.
Flights included as part of your cruise-tour itinerary
Should your Uniworld itinerary include one or more flights within the region visited as part of your cruise-tour itinerary, such flights will be in economy class. Should passengers’ baggage exceed the airline’s limit, excess baggage fees may be levied and will be the passengers’ responsibility to pay.
Check-In and Check-Out Times:
Please note that standard check-in and check-out times will apply regardless of flight schedules or transfer arrangements.
- Arrivals: On the day of embarkation your stateroom will be ready after 3:00pm. Guests who embark prior to 3:00pm can wait in one of the public areas onboard. For itineraries beginning at a hotel, your room will be ready after the hotel’s standard check-in time. We are unable to request early check-ins.
- Departures: On the day of disembarkation you must vacate your stateroom by 8:00am. Guests with flights departing later in the day may wait onboard in one of the public areas until 1:00pm or later, depending on the sailing schedule.
For itineraries ending at a hotel, you must vacate your room by the hotel’s standard check-out time. We are unable to request late check-outs.
Mandatory Passenger Registration:
Due to government-imposed security/immigration measures, passport information and emergency contact information are required for all passengers prior to release of documentation.
Trafalgar Guests are required to register for their cruise via our Passenger Information Form. There, you can provide the following necessary information:
- Your full name and date of birth as shown on your passport.
- Your personal details, including your email address and phone number.
- Your emergency contact info and travel insurance details.
- Any dietary, medical or other special requirements you may have.
If your cruise/tour includes air travel as part of the program, flights will be booked using the passport information provided on our registration form.
Documents:
Provided full payment has been received on time and registration is completed, travel documents will be emailed to you 30 days prior to travel. Here, you’ll also find information about your cruise such as the point of embarkation, your accommodations, and answers to a host of FAQs.
Passport:
A valid passport is required to travel on all Trafalgar programs. Passports must be valid for at least six (6) months after the scheduled return date of the trip. You should check with your Travel Advisor or the British Consulate Service for information regarding necessary visas and other documentation. Non-British citizens must contact the appropriate consular office for entry requirements pertaining to your trip. Any visa(s) or other documentation required for a particular itinerary is the sole responsibility of the guest.
- Check your passport to confirm it will be valid for your travel dates, and allow time to renew if needed.
- Passport validity rules vary from country to country, so check the FCDO travel advice to find out the rules for the country you’re visiting.
- If you’re travelling to any country in the EU (except Ireland), the rules for British passport holders are different now that the UK is no longer in the EU. Your passport must have been issued less than 10 years before the date you enter the EU and it must be valid for at least three months after the day you plan to leave. Airlines may have additional requirements.
- Children's passports are only valid for five years.
- Visit abta.com/passports for extra guidance.
Visas
Visas can be acquired for a fee through the consulates or embassies of the countries to be visited, and in some cases, they can be purchased on arrival. Obtaining and carrying these documents is your sole responsibility; Trafalgar will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages, and/or losses, including missed portions of your trip, related to improper travel documentation.
ETIAS:
The European Travel Information and Authorisation System (ETIAS) is a visa waiver/pre-screening program for ALL travelers who are visiting countries in the Schengen Area, Cyprus, Bulgaria, and Romania.
ETIAS is expected to come into effect in 2025. Once in effect, guests will complete a short online application with security, health, and passport questions, pay a processing fee, and obtain an approved ETIAS visa waiver within approximately 72 hours. The waiver will be required for entry and will be valid for short-term stays of up to 90 days. Travelers can then move freely between the Schengen countries as there are no internal hard borders within the zone.
For more information, please visit the official website: https://travel-europe.europa.eu/etias_en.
Travel Insurance Recommendation:
We strongly encourage you to purchase travel protection when traveling with Trafalgar. Should you choose to travel on Trafalgar without travel insurance coverage you will need to acknowledge your agreement to take full responsibility for all expenses (trip interruption, trip delay, medical expenses, quarantine expenses and emergency evacuation/repatriation) that may arise while traveling with Trafalgar. Your cruise documents will not be released until the insurance acknowledgement section of the Passenger Information Form (https://www.trafalgar.com/river-cruises/passenger-information) has been completed. If you do not currently have travel insurance, please contact Trafalgar or your travel advisor as soon as possible to discuss your options.
Itinerary Changes:
You can count on the value of Trafalgar’s experience and regional knowledge to make sure you enjoy your cruise/tour even when conditions beyond our control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require Trafalgar to make adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, vessels, and hotels as they are shown in the brochure, Trafalgar reserves the right to substitute itineraries, hotels, or vessels. In such cases, we will do everything we can to make sure the locations visited, the excursions taken and the hotels or vessels offered are similar to the ones originally planned.
Changes which are minor in nature will not result in eligibility for a refund or compensation, these include but are not limited to changing order of itineraries, arrival/departure times, providing alternative stops and experiences and provision of alternative accommodation.
Where Uniworld makes a major change unless the change arises for unusual or unforeseeable reasons outside of our control (also referred to as reasons of "force majeure", and includes war (and threat of war), riot, industrial dispute, actual or threatened terrorist activity and its consequences, civil disturbances, natural or nuclear disaster, fire, adverse weather conditions, epidemics, pandemics, unavoidable technical problems with transportation and any other similar events):
- Before the departure of the cruise guests are entitled to cancel the cruise, receive a full refund of monies paid and compensation as laid out in the table below.
- After the departure of the cruise-tour guests are entitled to cancel the remaining portion of the cruise-tour, receive a refund of the unused portion of cruise-tour and compensation of £50 per person.
In the event of a major change and the guest chooses to remain on the cruise, or an alternate Trafalgar program, the guest is only entitled to a refund of any price difference where the price of the cruise provided is less than the cruise booked.
Advanced, Cancelled, or Delayed Sailing:
Trafalgar reserves the right to cancel, advance, postpone or modify scheduled departure, return or itinerary dates, as well as locations, events and schedules, and may, but is not obligated to, substitute, vary, alter, reschedule, cancel and/or relocate any accommodations, vessels, modes of transportation and other aspects of the vacation. Trafalgar is authorized to take these actions due to causes or circumstances of any kind or nature beyond Trafalgar’s control, or causes or circumstances within Trafalgar’s control that Trafalgar deems to make such actions appropriate. Trafalgar will not be liable for cancellation, delay, rescheduling or other adjustment or impact to a departure or itinerary, or other aspects of the holiday brought about due to force majeure or other circumstances beyond its control that prevent or interfere with any aspect of the cruise/tour, also including governmental and administrative actions. Trafalgar is not responsible for other travel arrangements affected due to our cancellations or changes and is not liable for any cancellation or change costs or penalties incurred on other travel arrangements, including air tickets. Trafalgar is not responsible for other travel arrangements affected due to our cancellations or changes and is not liable for any cancellation or change costs or penalties incurred on other travel arrangements, including air tickets.
Cancellation before departure due to Force Majeure Events
If Trafalgar cancels a cruise before departure as a result of a Force Majeure Event, we will provide an alternative comparable cruise (if available). If an alternative is not available you will be offered a refund of all moneys paid to Trafalgar. No additional compensation is payable in these circumstances.
Cancellation before departure due to Events other than Force Majeure Events
If Trafalgar cancels a cruise before departure due to reasons other than a Force Majeure Event, we will provide an alternative comparable cruise (if available). If an alternative is not available then a refund of all moneys paid to Trafalgar will be made. Trafalgar is not liable for any cancellation or change cost or penalties incurred on other travel arrangements made through other providers, including air travel, that may be affected thereby.
Compensation may also be paid as follows:
- 46 days or more prior to departure date: £0 per person
- 45 - 22 day prior to departure date: £10 per person
- 21 - 8 days prior to departure date: £20 per person
- 7 -1 days prior to departure date: £30 per person
- Day of departure: £40 per person
Cancellation After Departure
In the event that it becomes necessary for Trafalgar to cancel a cruise after the program has commenced, we will provide an alternative comparable sailing or land program (if available). If an alternative is not available you will be offered a refund of the unused portion of the Trafalgar cruise-tour and compensation of £50 per person.
Extensions / Land Tours Extensions / Land Tours:
Trafalgar reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons. If you, as the Passenger, choose to cancel your pre- or post-cruise extension one hundred and nineteen (119) days or less before departure days or less before departure, then please refer to the Cancellation Policy section for the applicable cancellation policy and penalties that will be applied.
Stateroom Changes:
If due to unexpected technical or other unforeseen circumstances, it becomes necessary to change a guest’s stateroom onboard, any change to stateroom category will result in eligibility for a refund equal to the fare difference between the category booked and the category of relocation.
Extensions/Land Tours:
Trafalgar reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons. If you, as the Passenger, choose to cancel your pre- or post-cruise extension one hundred and nineteen (119) days or less before departure, then please refer to the Cancellation Policy section for the applicable cancellation policy and penalties that will be applied.
Illness or Absenteeism:
In the event of your withdrawal from a cruise or cruise/journey after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a cruise and cruise / journey, including but not limited to missed meals or sightseeing. Trafalgar makes no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim.
Security
Security is a major concern to all of us and the situation globally is constantly changing, Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.
Health and Mobility
The Company strives to provide a safe, enjoyable, and memorable travel experience for all passengers, and has therefore put the following policies in place:
- All guests must ensure they are medically and physically fit for travel.
- Passengers are required to advise the Company at time of booking of any physical, medical, or other special needs that require accommodation. After the time of booking, should a Passenger develop a physical or medical condition that requires accommodation the Passenger is required to advise the Company.
- The Company may impose health and safety requirements necessary for the safe operation of the cruise-tour, and for the wellbeing of our Passengers and crew. The Company may also exclude an individual from participating in a tour or activity if that individual’s participation poses a direct threat to health or safety. To stop the spread of contagious illnesses the Company or local authorities may require the isolation or quarantine of Passengers. These measures will not result in the eligibility for a refund of unused features or services.
- The Company welcomes Passengers with special needs or disabilities, however please note that the Company does not provide personal medical or mobility devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any Passenger who requires services of a personal nature.
- The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.
- Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, stairs and locations which may not be easily accessible or accessible by wheelchair. During the tour, the Company may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which the Company has no control. Accommodations on international tours may differ from those in the UK or your home country. The Company cannot guarantee disability access or accommodations for passengers traveling on international tours.
- The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with Company’s terms and conditions.
Young Travelers
Guests must be 5 years of age or older. Guests who are less than 18 years of age must be accompanied by a parent or guardian and booked in a cabin with someone who is 21 years of age or older.
Smoking Policy
For the comfort of all our Guests, smoking is only permitted on the sun decks of our ships. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials, including vapour e-cigarettes.
Diets
Please advise the Trafalgar reservation agent of specific dietary considerations and we will do our best to accommodate your request. Please also indicate your needs when you complete the Passenger Information Form (https://www.trafalgar.com/river-cruises/passenger-information)
Shipboard Credit
If your Trafalgar booking includes shipboard credit, the credit will be converted from the currency of your booking to the currency used onboard the ship using the Average Daily Exchange Rate for that year. The Average Daily Exchange Rate is calculated monthly and is the average rate of exchange between the US dollar and the currency onboard starting January 1 of the year you are travelling through the first day of the month of your travel. Your credit will be automatically applied to your onboard account. Please speak to our Front Desk for information about the services available to purchase with your Shipboard Credit. Shipboard Credit is not available for purchase, and unused portions thereof are not refundable.
Pets
Pets are not permitted on Trafalgar trips.