Additional Considerations
BAGGAGE FEES, BAGGAGE AND PERSONAL BELONGINGS: Only one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person is permitted onboard ships and motorcoaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage. Additional taxes and surcharges may be collected by foreign government and non-government entities. Keep an eye on your baggage—it is your responsibility throughout the cruise. Trafalgar is not responsible for loss, theft, or damage to baggage and/or personal belongings at any time during the cruise, or on included transfers and other transport. We recommend comprehensive international travel insurance to provide cover for any lost, stolen or damaged baggage, is obtained by all passengers prior to departure from New Zealand.
If your itinerary includes one or more flights within the region visited as part of your cruise, such flights will be in economy class. If your baggage exceeds the airline’s limit, excess baggage fees may be levied and will be your responsibility.
Check-In and Check-Out Times: Please note that standard check-in and check-out times will apply regardless of flight schedules or transfer arrangements.
- Arrivals: On the day of embarkation your stateroom will be ready after 3:00pm. Guests who embark prior to 3:00pm can wait in one of the public areas onboard. For itineraries beginning at a hotel, your room will be ready after the hotel’s standard check-in time. We are unable to request early check-ins.
- Departures: On the day of disembarkation, you must vacate your stateroom by 8:00am. Guests with flights departing later in the day may wait onboard in one of the public areas until 1:00pm or later, depending on the sailing schedule. For itineraries ending at a hotel, you must vacate your room by the hotel’s standard check-out time. We are unable to request late check-outs.
TRAVEL DOCUMENTS
MANDATORY PASSENGER REGISTRATION: Trafalgar Guests are required to register for their cruise at https://www.trafalgar.com/river-cruises/passenger-information. There you can provide the following necessary information:
- Your full name and date of birth as shown on your passport.
- Your personal details, including your email address and phone number.
- Your emergency contact info and travel insurance details.
- Any dietary, medical or other special requirements you may have.
If your cruise/tour includes air travel as part of the program, flights will be booked using the passport information provided on our registration form.
If you are planning to depart New Zealand significantly earlier than your cruise departure, please ensure this information is provided to us at the time of booking so that your documentation reaches you in a timely manner. A re-issue of documentation is subject to a fee of NZ$20 per person. This fee will apply in addition to any other applicable Trafalgar and/or airline cancellation/amendment fees.
DOCUMENTS: Provided full payment has been received on time and registration is completed, travel documents will be emailed 30 days prior to travel. Here, you’ll also find information about your cruise such as the point of embarkation, your accommodations, and answers to a host of FAQs.
PASSPORT/VISA: A valid passport is required to travel on all Trafalgar programs. Passports must be valid for at least six (6) months after the scheduled return date of the cruise. You should check with your travel advisor or local consular services for information regarding necessary documentation.
Any visa(s) or other documentation required for a particular itinerary is the sole responsibility of the guest. Obtaining and carrying these documents is your sole responsibility. Trafalgar will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages and/or losses, including missed portions of your cruise, related to improper travel documentation. Entry to another country may be refused even if the required information and travel documents are complete. Government imposed security/immigration measures require we have passport information and emergency contact information for all passengers prior to release of documentation.
ETIAS: The European Travel Information and Authorisation System (ETIAS) is a visa waiver/pre-screening program for ALL travellers who are visiting countries in the Schengen Area, Cyprus, Bulgaria and Romania.
ETIAS is expected to come into effect in 2025. Once in effect, guests will complete a short online application with security, health, and passport questions, pay a processing fee, and obtain an approved ETIAS visa waiver within approximately 72 hours. The waiver will be required for entry and will be valid for short-term stays of up to 90 days. Travellers can then move freely between the Schengen countries as there are no internal hard borders within the zone.
For more information, please visit the official website: https://travel-europe.europa.eu/etias_en.
TRAVEL INSURANCE RECOMMENDATION: We strongly encourage you to purchase travel protection when travelling with Trafalgar. Should you choose to travel on Trafalgar without travel insurance coverage you will need to acknowledge your agreement to take full responsibility for all expenses (trip interruption, trip delay, medical expenses, quarantine expenses and emergency evacuation/repatriation) that may arise while travelling with Trafalgar. Your cruise documents will not be released until the insurance acknowledgement section of the Passenger Information Form has been completed. If you do not currently have travel insurance, please contact Trafalgar or your travel advisor as soon as possible to discuss your options.
GOLD SEAL PROTECTION PROGRAM: For terms and conditions on our Gold Seal Protection program, please go to https://www.trafalgar.com/en-nz/river-cruises/protection
ITINERARY CHANGES: You can count on the value of Trafalgar’s experience and regional knowledge to make sure you enjoy your cruise even when conditions beyond the vessel operators’ control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, ships, and hotels as they are shown in our brochure and on our website, the vessel operators reserve the right to substitute itineraries, hotels or ships. In such cases, everything will be done to make sure the locations visited, the excursions taken and the hotels or ships offered are similar to the ones originally planned. Any changes to itineraries will not result in eligibility for a refund. Itineraries are subject to change without notice and may need to be altered specifically because of water levels, wind factors, or other conditions.
ADVANCED, CANCELLED, OR DELAYED SAILING: Trafalgar reserves the right to cancel, advance, postpone or modify scheduled departure, return or itinerary dates, as well as locations, events and schedules, and may, but is not obligated to, substitute, vary, alter, reschedule, cancel and/or relocate any accommodations, vessels, modes of transportation and other aspects of the holiday. Trafalgar is authorized to take these actions due to causes or circumstances of any kind or nature beyond Trafalgar’s control or causes or circumstances within Trafalgar’s control that Trafalgar deems to make such actions appropriate. Trafalgar will not be liable for cancellation, delay, rescheduling or other adjustment or impact to a departure or itinerary, or other aspects of the holiday brought about due to force majeure or other circumstance beyond its control that prevents or interferes with any aspect of the cruise-tour, also including governmental and administrative actions. The company’s only liability will be to provide Passengers the amount it has received for the Contract in the form of a Future Travel Credit or at Trafalgar’s discretion a refund of monies paid to Trafalgar in connection with such cruise/tour. Trafalgar is not responsible for other travel arrangements affected due to our cancellations or changes and is not liable for any cancellation or change costs or penalties incurred on other travel arrangements, including air tickets.
STATEROOM CHANGES: If due to unexpected technical or other unforeseen circumstances, it becomes necessary to change a guest’s stateroom onboard, your eligibility for compensation is governed by the PT contract.
EXTENSIONS/LAND TOURS: Trafalgar reserves the right to reschedule and/or cancel pre/post/cruise land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons. If you choose to cancel your pre- and/or post-cruise extension less than one hundred and twenty (120) days before departure, please refer to the Cancellation Policy section for the applicable cancellation policy and charges that will be applied.
SECURITY: Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even cruise cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.
HEALTH AND MOBILITY: The Company strives to provide a safe, enjoyable, and memorable travel experience for all passengers, and has therefore put the following policies in place:
- All guests must ensure they are medically and physically fit for travel.
- Passengers are required to advise the Company at time of booking of any physical, medical, or other special needs that require accommodation. After the time of booking, should a Passenger develop a physical or medical condition that requires accommodation, the Passenger is required to advise the Company.
- The Company may impose health and safety requirements necessary for the safe operation of the cruise-tour, and for the wellbeing of our Passengers and crew. The Company may also exclude an individual from participating in a tour or activity if that individual’s participation poses a direct threat to health or safety. To stop the spread of contagious illnesses, the Company or local authorities may require the isolation or quarantine of Passengers. These measures will not result in the eligibility for a refund of unused features or services.
- The Company welcomes Passengers with special needs or disabilities, however, please note that the Company does not provide personal medical or mobility devices (such as wheelchairs, hearing aids, or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting, or dressing). A companion capable of providing such assistance must accompany any Passenger who requires services of a personal nature.
- The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.
- Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, stairs, and locations which may not be easily accessible or accessible by wheelchair. During the tour, the Company may make arrangements with carriers, hotels, and other independent suppliers to provide travel services. These parties are independent entities over which the Company has no control. Accommodations on international tours may differ from those in your home country. The Company cannot guarantee disability access or accommodations for passengers travelling on international tours.
- The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with Company’s Terms and Conditions.
YOUNG TRAVELLERS: Guests must be 5 years of age or older. Guests who are less than 18 years of age must be accompanied by a parent or guardian and booked in a cabin with someone who is 21 years of age or older. Adults accompanying children are responsible for their safety and behaviour onboard and onshore.
SMOKING POLICY: For the comfort of all guests, smoking is permitted only on the ship’s sun decks. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials including vapour e-cigarettes.
DIETS: Please advise the Trafalgar reservation agent or your travel advisor of specific dietary requirements and we will do our best to ensure your request is accommodated. Please also indicate your dietary requirements when you complete the Passenger Information Form.
SHIPBOARD CREDIT: If your Trafalgar River booking includes shipboard credit, it will be automatically applied to your onboard account. Shipboard credit is issued in Euros. In general, shipboard credit can be used towards the onboard purchase of beverages and tours not included in the cruise price, as well as items in our gift shop, and spa services. It cannot be used as a gratuity or to purchase items that are not sold onboard. Shipboard Credit is not available for purchase, and unused portions thereof are not refundable.
PETS: Pets are not permitted on a cruise.