All prices are per guest in New Zealand Dollars based on double occupancy unless otherwise noted. Fares are capacity controlled and are subject to change at any time without notice. All applicable discounts are applied sequentially. Fixed savings amounts are deducted prior to applying any percentage-based discounts. Availability of all stateroom categories cannot be guaranteed. Additional restrictions may apply. If you have booked air travel and/or a cruise package that includes air travel through Trafalgar, the price of your entire package will be guaranteed at the time of making the initial payment required by it. For current pricing, please refer to our website.

 

Reservations and Payments: A deposit of NZ$350 per person is required at time of booking. Final payment is due at least 90 days prior to departure, and for bookings made within 90 days of departure full payment is due at time of booking. For all new bookings, a courtesy hold of up to 5 days is allowed but cannot extend past the final payment due date. Reservations will be cancelled past the 5 days above if payments are not received in a timely manner. Air-inclusive bookings and some intra-trip flights require an additional non-refundable deposit at time of booking which may be up to 100% of the flight cost. When making multiple trip bookings, full payment is for all trips according to the scheduled departure date of the first departing trip. Some special promotions may have different payment deadlines. Upon receipt of air deposit your airfare, tax and fuel surcharges are final. Your travel advisor shall, on receipt of any monies, hold such monies for each and every person named in the booking until the booking is confirmed, at which times those monies shall be remitted by your travel advisor to us. All such monies received by us will be deposited as required by law. We will be entitled to keep any interest earned on such monies. It is a condition of our confirmation of your booking and acceptance of your cruise that the monies held may be disbursed by us as and when we see fit or in respect of the services to be provided or fees payable under the cruise, and the payment of a deposit or otherwise for your cruise, shall be deemed to be a direction to disburse such monies as aforesaid.

 

Waitlists: Trafalgar may offer guests the ability to be waitlisted on some sold out departures. If you choose to be on the waitlist, a fully refundable deposit of NZ$350 per person is required at the time the waitlist is made. We will contact guests if and when their requested cruise becomes available.

 

Pricing will be effective from the date the waitlist request was created. Once a waitlist request is confirmed as available, standard payment and cancellation policies will apply to the new booking. You can remain on the waitlist until the day of departure, after which the waitlist will automatically cancel, and we will refund all monies paid to us. If you wish to cancel your waitlist before this time, please contact our Reservations department.

Items Not Included in the Published Price: These include, but are not limited to, airfares to and from your destination except where specified; airport/departure taxes; excess baggage charges; aircraft seat assignments; cost of passports and visas; taxes; serviced laundry; phone calls; all items of a personal nature; items not included on regular menus; meals not detailed in the itinerary; expenses for additional sightseeing not specified in the itinerary; and health, accident, baggage, or travel insurance.

COMPLIMENTARY BEVERAGES
Complimentary beverages onboard include wine, beer, coffee, tea, soft drinks, and water with lunch and dinner and a 24-hour coffee and water station.

GRATUITIES
Gratuities for onboard personnel (ship crew) are included during the cruise/tour with the exception of gratuities for your Experience Director and Experience Manager. Additional tipping for onboard personnel is not expected nor required and is at the discretion of the guest.

We hope nothing will come between you and your Trafalgar holiday. Should you need to cancel your booking or any portion of it, your cancellation must be received in writing at river.nz@trafalgar.com. It will be effective on the date of receipt. The cancellation charges noted below are in addition to any cancellation charges that might be levied by your travel agent. There is no refund for unused services or unused portions of the trip. For additional worry-free travel, please see the Gold Seal Protection Plan section of the brochure though it should be noted that this is not a replacement for comprehensive travel insurance, and we recommend guests consider purchasing comprehensive travel insurance at the time of booking.

Cruise/Tour Cancellation Charges, per person and based upon the date of cancellation, are as follows:

 

Cancellation Notice Received Before Cruise-Tour Start Date	Cancellation Charges Per Person	Airline Cancellation Charges Per Person
Cancellations up to 90 days prior to cruise-tour start date	Deposit (NZ$350 per person for cruise/tour)	As per airline policy
Cancellations between 89-30 days prior to cruise-tour start date	50% of the fare *	NZ$75 plus airline charges
Cancellations between 29-2 days prior to cruise-tour start date	80% of the fare *	NZ$75 plus airline charges
Cancellations 1 day before or day of	100% of the fare *	NZ$75 plus airline charges

 

*Fare is defined as the cost of any cruise, or land, element purchased from Trafalgar

 

If a person in a party cancels and there is a stateroom change caused by this cancellation (such as a twin room to single), charges for the new stateroom type will be the responsibility of the remaining party.

 

Illness or Absenteeism:In the event of your withdrawal from a cruise after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim you intend to make to your insurance company. We regret that no refunds can be made for absences from a cruise, including but not limited to missed meals or sightseeing. Trafalgar makes no representation or guarantee concerning reimbursements under any insurance claim.

Revision Fee:

Name Changes and Corrections: The Provider does not charge for name changes or corrections, however where third party costs are incurred these will be passed on to the guest. Not all airlines allow name changes or name corrections, and a new airfare may need to be purchased which will be passed onto the guest.

Other Booking Changes: The Provider does not charge for minor booking changes however where third party costs are incurred these will be passed on to the guest. Costs and charges may increase the closer to the departure date that changes are made. We will try to make your requested change, but it may on occasion not be possible. A change of cruise date or itinerary after final payment is due (see Table) will be treated as a cancelation.

 

Gold Seal Protection" Gold Seal Protection premiums are non-refundable.

Airfare: Airfares are subject to change or withdrawal at any time (without notice), and airlines reserve the right to change the payment due date at any point prior to ticketing. Changes to flight itineraries and name changes may result in penalties charged by the airline concerned and passed on to the passenger.

Air Cancellations and Revisions: After deposit has been received any changes, including cancellations incur a service fee of NZ$75 per person, plus any airline cancellation or amendment fees. Airline imposed fees may be up to 100% of the air ticket price. Published Fares, Priced Match Fares, Promo Fares and some other airfares booked are non-refundable. Where a customer has purchased a wholesale airfare under The Provider as part of their package, the airfare must be utilized in conjunction with the land/cruise as part of the package. After payment, should a package change to a flight only booking, then the air ticket will be required to be upgraded to another fare at your cost (this can include airline penalty fees, fare and taxes will be payable) to retain the ticket. Not showing up for your outbound flight as booked and ticketed will be considered a no-show, and all the connecting flights associated with this one, even a return flight will be cancelled and no refund will apply.

Airline Schedule Changes and Cancellations: If the airline notifies Trafalgar of a major schedule change, we will notify you or your travel agent by email. Changes in flight time or operating airline will not result in eligibility for reimbursement or reduced change fees should you not accept the schedule change offered by the airline. If the airline cancels your flight(s) and is not able to protect you on alternate flight(s) Trafalgar will attempt to secure new air for you and any fare differential will be yours to pay. Should you not accept the new air itinerary within the timeframe allowed the air will be released and we will issue a refund of the amount received for airfare. Not showing up for your outbound flight as booked and ticketed will be considered a no-show, and all the connecting flights associated with this one, even a return flight will be cancelled, and no refund will apply.

Air Bookings and Restrictions:Airline regulations require us to collect your full first, middle, and last names as they appear on your passport or government-issued ID, as well as date of birth and gender. This information is required before we can book your air. Trafalgar is not responsible for denied boarding or reissue costs due to an incorrect name, date of birth, or gender information supplied to Trafalgar. Flight itineraries provided prior to ticketing are subject to change without notice. Trafalgar is not responsible for any inconvenience, or any costs or fees incurred by delays, lost luggage, or disruption of air service. Flight itineraries provided are subject to change by the Air Carrier(s). We recommend you contact the airline within seven (7) days of departure to reconfirm your flights.

Seat Assignments and Special Services: Requests for seat assignments, special meals, and special services must be made directly to the airline. Not all airlines offer pre-assigned seats; some may charge for pre-assigned seats and any additional charge imposed by the airlines will be at the guest’s expense. Seating is solely under the airlines' control, as are itinerary changes, flight delays, and schedule changes. Some airfares used by Trafalgar are not eligible for frequent flyer mileage or seat upgrades.

Guests who purchase air through Trafalgar may be eligible for our complimentary group airport transfers, or for private transfers at an additional price. If air is not purchased through Trafalgar, both group and private transfers may be purchased up to 45 days prior to departure. All flights must meet our transfer guidelines which can be found on our Transfers page https://www.trafalgar.com/en-nz/river-cruises/transfers.

 

Purchased transfers are non-refundable 29 days or fewer prior to your cruise/tour start date. No refunds will be issued for transfers that are missed due to delayed or cancelled flights, or other travel delays. Guests who miss their purchased or complimentary transfer must make their own way to the ship/hotel at their own expense. Trafalgar is not responsible for the cost of alternate travel arrangements due to missed transfers.

Baggage Fees, Baggage, and Personal Belongings: Trafalgar allows one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person onboard our ships and motorcoaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage. Additional taxes and surcharges may be collected by foreign government and non-government entities. Keep an eye on your baggage—it is your responsibility throughout the trip. Trafalgar is not responsible for loss, theft, or damage to baggage and/or personal belongings at any time during the cruise, or on included transfers and other transportation. Flights included as part of the cruise/tour itinerary: Should your Trafalgar itinerary include one or more flights within the region visited as part of your cruise/tour itinerary, such flights will be in economy class. Should passengers’ baggage exceed the airline’s limit, excess baggage fees may be levied and will be the passengers’ responsibility to pay.

 

Check-In and Check-Out Times: Please note that standard check-in and check-out times will apply regardless of flight schedules or transfer arrangements.

ARRIVALS: On the day of embarkation, your stateroom will be ready after 3:00 PM. Guests who embark prior to 3:00 PM can wait in one of the public areas onboard. For itineraries beginning at a hotel, your room will be ready after the hotel’s standard check-in time. Trafalgar is unable to request early check-ins.

DEPARTURES: On the day of disembarkation, you must vacate your stateroom by 8:00 AM. Guests with flights departing later in the day may wait onboard in one of the public areas until 1:00 PM or later, depending on the sailing schedule. For itineraries ending at a hotel, you must vacate your room by the hotel’s standard check-out time. Trafalgar is unable to request late check-outs.

 

Mandatory Passenger Registration: Trafalgar Guests are required to register for their cruise at https://www.trafalgar.com/en-nz/river-cruises/passenger-information-form. There you can provide the following necessary information:

 

• Your full name and date of birth as shown on your passport.
• Your personal details, including your email address and phone number.
• Your emergency contact info and travel insurance details.
• Any dietary, medical or other special requirements you may have.

 

If your cruise/tour includes air travel as part of the program, flights will be booked using the passport information provided on our registration form.

 

Documents: Provided full payment has been received on time and registration is completed, travel documents will be emailed to you 30 days prior to travel. Here, you’ll also find information about your cruise such as the point of embarkation, your accommodations, and answers to a host of FAQs.

 

Passport/Visa: A valid passport is required to travel on all Trafalgar programs. Passports must be valid for at least six (6) months after the scheduled return date of the cruise. You should check with your travel advisor or local consular services for information regarding necessary documentation. Any visa(s) or other documentation required for a particular itinerary is the sole responsibility of the guest. Obtaining and carrying these documents is your sole responsibility. Trafalgar will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages and/or losses, including missed portions of your cruise, related to improper travel documentation. Entry to another country may be refused even if the required information and travel documents are complete. Government imposed security/immigration measures require we have passport information and emergency contact information for all passengers prior to release of documentation.

 

ETIAS: The European Travel Information and Authorisation System (ETIAS) is a visa waiver/pre-screening program for ALL travellers who are visiting countries in the Schengen Area, Cyprus, Bulgaria, and Romania. Guests will complete a short online application with security, health, and passport questions, pay a processing fee, and obtain an approved ETIAS visa waiver within approximately 72 hours. The waiver will be required for entry and will be valid for short-term stays of up to 90 days. Travellers can then move freely between the Schengen countries as there are no internal hard borders within the zone. For more information, please visit the official website: https://travel-europe.europa.eu/en/etias.

 

Travel Insurance Recommendation: We strongly encourage you to purchase travel protection when travelling with Trafalgar. Should you choose to travel on Trafalgar without travel insurance coverage you will need to acknowledge your agreement to take full responsibility for all expenses (trip interruption, trip delay, medical expenses, quarantine expenses, and emergency evacuation/repatriation) that may arise while travelling with Trafalgar. Your cruise documents will not be released until the insurance acknowledgement section of the Passenger Information Form has been completed.

 

Gold Seal Protection Program: For terms and conditions on our Gold Seal Protection program, please visit our website at https://www.trafalgar.com/en-nz/river-cruises/protection

 

Itinerary Changes: You can count on the value of Trafalgar’s experience and regional knowledge to make sure you enjoy your cruise/tour even when conditions beyond our control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require Trafalgar to make adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, vessels, and hotels as they are shown in the brochure, Trafalgar reserves the right to substitute itineraries, hotels, or vessels. In such cases, we will do everything we can to make sure the locations visited, the excursions taken and the hotels or vessels offered are similar to the ones originally planned. Any changes to itineraries will not result in eligibility for a refund. Itineraries are subject to change without notice and may need to be altered specifically because of water levels, wind factors, or other conditions. Guests who choose to cancel or interrupt their cruise or cruise/tour due to an itinerary change will be subject to our standard Cancellation Policy.

 

Advanced, Cancelled, or Delayed Sailing: Trafalgar reserves the right to cancel, advance, postpone, or modify scheduled departure, return, or itinerary dates, as well as locations, events, and schedules, and may, but is not obligated to, substitute, vary, alter, reschedule, cancel, and/or relocate any accommodations, vessels, modes of transportation, and other aspects of the holiday. Trafalgar is authorized to take these actions due to causes or circumstances of any kind or nature beyond Trafalgar’s control or causes or circumstances within Trafalgar’s control that Trafalgar deems to make such actions appropriate. Trafalgar will not be liable for cancellation, delay, rescheduling, or other adjustment or impact to a departure or itinerary, or other aspects of the holiday brought about due to force majeure or other circumstances beyond its control that prevent or interfere with any aspect of the cruise/tour, also including governmental and administrative actions. The company’s only liability will be to provide Passengers the amount it has received for the Contract in the form of a Future Travel Credit or at Trafalgar’s discretion a refund of monies paid to Trafalgar in connection with such cruise/tour. Trafalgar is not responsible for other travel arrangements affected due to our cancellations or changes and is not liable for any cancellation or change costs or penalties incurred on other travel arrangements made with or without the provider, including air tickets.

 

Stateroom Changes: If due to unexpected technical or other unforeseen circumstances, it becomes necessary to change a guest’s stateroom onboard, your eligibility for compensation is governed by the PT contract.

 

Extensions/Land Tours: Trafalgar reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons. If you, as the Passenger, choose to cancel your pre- or post-cruise extension ninety (90) days or less before departure, then please refer to the Cancellation Policy section for the applicable cancellation policy and penalties that will be applied.

 

Security: Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. Risks are involved in travel to any country that may experience security difficulties. You must accept these risks and assume responsibility for your own travel decisions.

 

Health and Mobility: The Company strives to provide a safe, enjoyable, and memorable travel experience for all passengers, and has therefore put the following policies in place:

 

 

• All guests must ensure they are medically and physically fit for travel.
• Passengers are required to advise the Company at time of booking of any physical, medical, or other special needs that require accommodation. After the time of booking, should a Passenger develop a physical or medical condition that requires accommodation, the Passenger is required to advise the Company.
• The Company may impose health and safety requirements necessary for the safe operation of the cruise-tour, and for the wellbeing of our Passengers and crew. The Company may also exclude an individual from participating in a tour or activity if that individual’s participation poses a direct threat to health or safety. To stop the spread of contagious illnesses, the Company or local authorities may require the isolation or quarantine of Passengers. These measures will not result in the eligibility for a refund of unused features or services.
• The Company welcomes Passengers with special needs or disabilities, however, please note that the Company does not provide personal medical or mobility devices (such as wheelchairs, hearing aids, or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting, or dressing). A companion capable of providing such assistance must accompany any Passenger who requires services of a personal nature.
• The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.
• Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, stairs, and locations which may not be easily accessible or accessible by wheelchair. During the tour, the Company may make arrangements with carriers, hotels, and other independent suppliers to provide travel services. These parties are independent entities over which the Company has no control. Accommodations on international tours may differ from those in your home country. The Company cannot guarantee disability access or accommodations for passengers travelling on international tours.
• The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with Company’s Terms and Conditions.

 

Young Travellers: Guests must be 5 years of age or older. Guests who are less than 18 years of age must be accompanied by a parent or guardian and booked in a cabin with someone who is 21 years of age or older.

 

Smoking Policy: For the comfort of all our guests, smoking is only permitted on the sun decks of our ships. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials including vapor e-cigarettes.

 

Diets: Please advise the Trafalgar reservation agent of specific dietary considerations and we will do our best to accommodate your request. Please also indicate your needs when you complete the Passenger Information Form.

 

Shipboard Credit: If your Trafalgar River booking includes shipboard credit, it will be automatically applied to your onboard account. Shipboard credit is issued in Euros. In general, shipboard credit can be used towards the onboard purchase of beverages and tours not included in the cruise price, as well as items in our gift shop, and spa services. It cannot be used as a gratuity or to purchase items that are not sold onboard. Shipboard Credit is not available for purchase, and unused portions thereof are not refundable.

 

Pets: Pets are not permitted on Trafalgar trips

Responsibility and Waiver: Vessel operators or service providers are responsible to the passenger for supplying the relevant services described in this brochure or on the Trafalgar website, are not our agents or employees, and make such supplies as principal and subject to terms and conditions as they respectively impose. Trafalgar does not acquire such services as your agent and its responsibility is limited to the services of reservation and ticketing which it provides.

 

In the absence of its negligence, neither Trafalgar nor its agents or co-operating organisations shall be responsible for any cancellations by any vessel operator or service provider, diversions or substitutions of equipment, any acts, variations, postponements, omissions or default whatsoever by air carriers, land carriers, hoteliers or hotels, transport providers or any other persons providing any of the services and accommodations to passengers (including any consequences thereof such as changes in services, accommodation or facilitations necessitated thereby). Nor shall Trafalgar, such agents or co-operating organisations be liable for any loss or damage to baggage or property or for injury illness or death or for any damages or claims whatsoever arising from loss negligence or delay due to the act, error, omission, default or negligence of any person not their direct employee or under their exclusive control, including any act, error, omission, default or negligence of any country government or governmental authority, officer or employee.

Costs: In any legal action, arbitration, or other proceeding to enforce, interpret or construe the Terms and Conditions, or concerning any grievance relating to the cruise, the prevailing party shall be entitled to recover its reasonable legal fees and expenses on a solicitor/client basis.

Errors and Omissions: Every effort is made to ensure website accuracy and brochure accuracy at the time of going to press, however Trafalgar cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances in relation to brochures, websites or any other printed collateral used to promote cruises. We reserve the right to make corrections as required.

Agreement: Each guest is required to comply with the terms, conditions, requirements, laws, rules and/or regulations of any service provider, or any country or governmental authority, and shall be liable for any such non-compliance.

Data Protection Statement: In order to process your cruise booking, Trafalgar will need to use personal information of yours and other passengers included in your booking. This personal information may include each passenger’s name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to vessel operators, service providers, independent contractors and other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organisations, and otherwise as required by law.

 

Additionally, we may need to provide personal information to contractors who provide services to or for us (such as sending mail, processing payments or providing marketing assistance). This may involve sending personal information (including sensitive information) to other countries, in the event of which we will take all reasonable steps to ensure that the overseas recipient does not breach the New Zealand Privacy Act in respect of your personal information. We may also use the personal information you provide us to review and improve the cruises and services that we offer, and to contact you (by post, email and/or telephone) about cruises and services we offer in which you may be interested. If you do not want to receive this information, or if you want a copy of the personal information we hold about you, please call or write to us at Travel Corporation NZ Ltd, 131 New North Road, Eden Terrace, PO Box 68640, Auckland 1021. We may charge a fee for supplying you with this information as permitted by law.

 

TRAVEL CORPORATION NZ LIMITED. 131 New North Road, Eden Terrace, P.O. Box 68-640, DX: CX 10210, Auckland 1021, New Zealand