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COVID-19 Travel Questions

The world of travel is a confusing one right now, so it’s completely understandable that before booking your trip, you want to know exactly where you stand. We want to help you with this, by providing the most relevant and recent information to help you feel informed and confident. The questions below are those that our guests are asking most frequently, and we will continue to update this page regularly, so you can be confident the information you are reading here is absolutely up to date.

If you are travelling soon, you can check the latest COVID-19 travel regulations, quarantine policies and border statuses for destinations around the world here.

What are you doing about testing vaccinations and quarantine

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Will I need to have had the COVID-19 vaccination to be allowed to travel with Trafalgar?

All guests travelling with Trafalgar through December 31, 2022 are required to be fully vaccinated against Covid-19, which may include a booster shot to keep the vaccination status current and valid, depending on the travel destination. Children not eligible for vaccination and/or booster at the time of travel must provide a verifiable and negative Covid-19 test result, taken within 72 hours prior to the start of the tour (taking time zones into consideration) for all tours departing until December 31, 2022.

 

For guests travelling with Trafalgar from 1 January 2023, Covid-19 vaccinations and boosters are highly recommended, but no longer required. Please note that regardless of time of travel guests will need to comply with specific vaccine and/or booster requirements imposed by airlines and/or authorities in the destination visited, as well as requirements for accessing restaurants and venues, which may be more restrictive than above. It is guests’ responsibility to ensure that they comply at all times with these requirements. No refunds will be given if guests are unable to undertake some or all of their vacation due to their failure to comply with these requirements.

How much time will be taken out of my holiday for required Covid testing?

We are working on arranging for testing to take place at the required time, and with minimal inconvenience if testing is still required. We will be facilitating testing as quickly as possible and you will be given full information on when and where testing will take place by your Travel Director once on tour. It is also important to note that any testing will be at the expense of the guest.

How will Trafalgar be assisting with any mandatory testing required pre, during and post travel?

Any testing that is required pre travel will be the responsibility of the guest to organise, as these requirements will be in accordance with airline policies, and the entry requirements of the destination you are travelling to. During your tour, your Travel Director will faciliate any mandatory testing and this will be done with as little impact as possible to your experience. This testing will be at the expense of the guest. Any testing required post travel will again be the responsibility of the guest to organise.

How can I show you that I have been vaccinated?

If you are travelling in 2022, you will be asked to show an authentic COVID-19 vaccination certificate (electronic or paper showing date and time of the vaccination(s)), which is current and valid in the travel destination, with the final or booster dose given at least 15 days before the start of your tour, to your Travel Director upon arrival and before joining the tour. We recommend taking a picture of any paper vaccination certificates in case of loss of the original. Certain destinations may also require you to fill out additional forms online; for more information visit Trafalgar.com/sherpa and select the destination you are visiting.

If someone in my group tests positive for Covid-19, who pays for the quarantine in a hotel and the associated additional expenses like food, etc?

If a guest tests positive while traveling with us, they will need to isolate in that country for the required number of days as stipulated by the local government and/or until such time that they obtain a negative Covid test result. The associated costs are the responsibility of the guest. The Travel Director and our support team behind the scenes will assist with making all necessary arrangements for their accommodations, keep in touch with them and support them until they are able to return home or rejoin the group, once cleared as fit-to-travel by a health care professional. We highly recommend you obtain travel insurance to cover situations such as these. Please be sure you are covered for the complete dates of your tour and validate that you have the appropriate level of coverage for: - Trip Interruption - to cover the cost of the trip, including air - Trip Delay - Emergency Evacuation/Repatriation, and Medical Expenses from illness (covering individual or pandemic event).

I have already received my vaccination, will I still need to comply with testing?

Depending on the airline you travel with, you may be required to show proof of vaccination and/or testing, and similarly the destination you are travelling to may have specific requirements with regards to the vaccine and/or testing.

Is there a specific brand of vaccine that I would need to take in order to be considered vaccinated by Trafalgar, or in a specific destination?

We do not mandate any particular brand of vaccine or order to travel with Trafalgar. However, it is important to check the entry requirements of the destination you are visiting, to ensure that the brand of vaccine or booster you do have is valid in that destination.

What extra steps do I need to take prior to travelling, and how much more will it cost me?

In terms of travelling with Trafalgar, we highly recommend you purchase travel insurance ahead of your tour that covers you for unexpected events including accident and illness (such as Covid-19). In terms of testing requirements many countries have relaxed their COVID protocols and testing requirements but the situation is constantly evolving. The cost will depend on the country you are travelling to and their specific testing requirements as well as the testing requirements of your home country for your return. 

Will there be any intermittent testing on longer or multi-country trips?

Your Travel Director will facilitate any testing requirements while you are on tour. Restrictions are easing in many parts of the world and many countries do not require testing for fully vaccinated travellers. Rest assured, your Travel Director will clearly communicate what is required and what you need to do while you are on tour.

How can I show you that I have tested negative?

For trips departing up until at least December 31, 2022, guests are required to be fully vaccinated against Covid-19. You will be asked by your Travel Director to show your COVID-19 vaccination certificate before joining the tour, which is current and valid in the travel destination. 

Children who are not eligible for vaccination and/or booster at the time of travel, will need to show a verifiable negative test result for COVID-19 (electronic or paper showing date and time of test) taken within 72 hours prior to the start of this Trafalgar trip departure until further notice.

What happens if I test positive before flying home, or upon re-entering my home country?

If you test positive for Covid-19 prior to flying home, you will need to quarantine in that country for the required number of days as stipulated by the local government. In this situation, your Travel Director and our support team behind the scenes will defer to the advice of the local authorities, but please be assured we will be able to assist with making necessary arrangements for your accommodations, keep in touch with you and support you until you are able to return home. Any costs incurred for having to quarantine will be your and/or your insurance provider’s responsibility, which is why we highly recommend purchasing travel insurance before your tour begins. If you test positive upon re-entering your home country once your trip is complete, you will need to follow the guidelines as stipulated by your local government.

What happens if I test positive on my trip?

If you test positive while travelling with us, your Travel Director will follow a specially designed protocol as follows:

- First, they will notify the local health department of the country you are in (together with our Operations and Guest Support teams) to initiate contact tracing for the locations your tour has visited prior.

- They will then work to establish who in your tour group may have been exposed (close contact), check them for symptoms and initiate further testing.

- Guests who are identified as being (potentially) positive will be separated from the group and referred for additional medical services. The local health department may require quarantine.

- Those who are cleared as fit-to-travel by a health care professional may rejoin the group.

- Fully vaccinated people (without symptoms) and those who have recently recovered (without new symptoms) do not need to be tested (as per current CDC guidelines).

- The CDC also recommends that anyone with any signs or symptoms of COVID-19 get tested, regardless of vaccination status or prior infection.

We highly recommend you obtain travel insurance to cover situations such as these. Please be sure you are covered for the complete dates of your tour and validate that you have the appropriate level of coverage for Trip Interruption; (to cover the cost of your trip, including air); Trip Delay; Emergency Evacuation/Repatriation; and Medical Expenses from illness (covering individual or pandemic event; etc.)

What does ’fully vaccinated’ actually mean?

Fully vaccinated means that it has been at least 15 days since you have received your second vaccination (in the case of vaccines including Pfizer, Moderna and AstraZeneca) and this may include a booster shot to keep the vaccination status current and valid, depending on your travel destination. If you have received the Johnson&Johnson vaccine, this will be just one shot. In the future, this may also include any booster shots to keep the vaccine current and valid.

Will everyone on my coach be tested?

All guests booked with Trafalgar and travelling through December 31, 2022 are required to be fully vaccinated.

 

For all guests travelling after January 1, 2023 vaccinations are not required but highly recommended. Please note that regardless of time of travel guests will need to comply with specific vaccine and/or booster and testing requirements imposed by airlines and/or authorities in the destination visited, as well as requirements for accessing restaurants and venues.

What tests do you accept to show that I have tested negative against COVID-19?

All guests booked to depart through at least December 31, 2022 are required to be fully vaccinated against Covid-19 to travel. For children not eligible for vaccination and/or booster at the time of travel, you must provide proof of a verifiable negative test result for COVID-19 (electronic or paper showing date and time of test) taken within 72 hours prior to the start of this Trafalgar trip departure until further notice.

Will you require that children be tested on your tours?

For children not eligible for vaccination and/or booster at the time of travel, a verifiable negative test result for COVID-19 (electronic or paper showing date and time of test) taken within 72 hours prior to the start of the trip departure, must be provided if traveling through December 31, 2022.


Children travelling after January 1, 2023 will need to comply with specific testing requirements imposed by airlines and/or authorities in the destination visited, as well as requirements for accessing restaurants and venues.

What if I forget my vaccine certificate or test result or lose it before checking in for my trip?

Guests travelling with Trafalgar through at least December 31, 2022 are required to be fully vaccinated and must be able to provide an authentic COVID-19 vaccination certificate (electronic or paper showing date and time of vaccination(s)) which is current and valid in the travel destination, with the final dose given at least 15 days prior to the start of the tour, to your Travel Director upon arrival. They will not be able to check you in until your vaccination status as been verified. We recommend saving a picture of your vaccination certificate on your smart phone as a backup option.

 

For guests travelling with Trafalgar from 1 January 2023, Covid-19 vaccinations and boosters are highly recommended, but no longer required. Please note that regardless of time of travel guests will need to comply with specific vaccine and/or booster requirements imposed by airlines and/or authorities in the destination visited, as well as requirements for accessing restaurants and venues, which may be more restrictive than above. It is guests’ responsibility to ensure that they comply at all times with these requirements. No refunds will be given if guests are unable to undertake some or all of their vacation due to their failure to comply with these requirements.

Will I need to be tested or vaccinated for my interisland Hawaii flights?

Inter-island flights (Hawaii) - As of June 15, there are no travel restrictions for inter-island travel. Guests flying between the Hawaiian Islands no longer need to take a COVID-19 test or quarantine, regardless of vaccination status or where they have been vaccinated.

Will I need to be tested or vaccinated for my transpacific flight to Hawaii?

Until the State of Hawaii reaches 70 percent vaccination rate, guests will need to follow the Safe Travels requirements as laid out by the State. The State of Hawaii will only accept specific Covid-19 tests from certified CLIA labs, which are listed under the Safe Travels program (https://hawaiicovid19.com/travel-partners/). U.S. domestic travellers who have completed vaccination 15 days or more prior to visiting the destination, no longer require Covid-19 testing but will still need to register their vaccination via the Safe Travels platform. Be sure to follow the Safe Travels outline exactly, including the explicit documentation and testing requirements to avoid mandatory quarantine upon arrival. Travelers not participating in Safe Travels must quarantine for 10 days or the length of their stay – which may preclude you from joining your trip. Please note that most major airlines offer Safe Travels compliant pre-test options directly to the public (https://hawaiicovid19.com/travel-partners/).

For Hawaii, do I need to be tested if I have been vaccinated?

U.S. domestic travellers who have completed vaccination 15 days or more prior to visiting the destination, no longer require Covid-19 testing but will still need to register their vaccination via the Safe Travels platform (https://hawaiicovid19.com/travel-partners/).

Can I use the Inspire Diagnostics test for Hawaii?

Inspire Diagnostics are an approved partner only for United Airlines. If you require testing it is best to reach out to the airline you are flying with to Hawaii to ensure your test is compliant under Hawaii’s Safe Travels program (https://hawaiicovid19.com/travel-partners/).

Will the Travel Director and Driver be vaccinated?

Yes. Our Travel Directors and Drivers will be fully vaccinated when you travel with them.

Is my money safe

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If I book my trip and I then need to change my booking, will my money be safe?

Absolutely. Thanks to our risk free and flexible booking conditions, you are free to change your travel plans up to 60 days before your trip is due to depart. You can choose new dates and / or a new destination without penalty on the land portion of your trip. Trafalgar is also a proud member of The Travel Corporation, who remain a stable and solvent company despite the difficult circumstances caused by the pandemic, and we are also proud members of ABTA and ATOL.

Are The Travel Corporation (TTC) and Trafalgar financially sound?

Trafalgar is a proud member of TTC, a family owned and operated business who, in their 102nd year of business, remain stable and solvent despite the difficulties caused by the pandemic. TTC’s incredible legacy, financial strength and integrity mean you can have peace of mind knowing your money is safe. You can read TTC Chief Executive Brett’s Tollman’s letter of reassurance to all guests here.

If I rebook for 2022 or 2023 and am still unable to travel then, can I get a refund?

You can change your trip and/or departure date up to 60 days before your trip is due to depart without incurring change fees^ (for most trips). If you are unable to select a trip, you will receive a Travel Credit to be used on a future trip.

If I don’t want to travel by 31 Dec 2022, can I roll my Future Travel Credit over to a later date?

Your Future Travel Credit (FTC) is available for you to book and travel before 31 December 2024. Discounts of up to 15% from your original reservation will only be carried forward if a new tour is booked before December 31, 2022.

What happens if I purchase a tour but then the region or country I am due to visit still has restrictions, or my trip is cancelled due to lockdown?

Thanks to our flexible booking terms, you’re free to change your plans up to 60 days before departure without incurring change fees^ (for most trips). If you decide to wait to choose another trip, you will be issued a Future Travel Credit which can be redeemed with Trafalgar or another TTC brand (Insight Vacations, Luxury Gold, Brendan Vacations, Costsaver, Uniworld, U by Uniworld or Contiki) on any destination or trip. To give you maximum flexibility, you can also choose to transfer your Future Travel Credit to a friend or family member.

Will we be refunded for missed inclusions?

Please be assured that we are a responsible and conscientious tour operator with a reputation for providing incredible value to our guests. While some inclusions may be subject to change or closures, wherever possible we will find alternative solutions to ensure your experience is still a remarkable one.

Some travel agents are promoting a money back guarantee. Are you also offering this?

Many agents and companies have different policies. Our policy has always been based on offering our guests risk free and flexible booking conditions. This means that you can change your trip and/or departure date up to 60 days before your trip is due to depart without incurring any fees^ (for most trips). If you are unable to select a trip, you will receive a Travel Credit to be used on a future trip.

How will you take care of me

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How will Trafalgar take care of my health and wellbeing?

When you travel with us, you can rest assured your health and wellbeing are our top priority. As well as implementing a new 3-step hygiene and wellbeing protocol that has been endorsed by the World Tourism & Travel Council (WTTC).

How are the coaches cleaned and maintained to ensure they are germ free?

We continue to follow government guidelines regarding our coaches. Groups travelling together will be seated together, and face coverings will be required where mandated, otherwise it is the choice of our guests if they wish to wear face coverings when travelling on the coach. Additionally, all surfaces will be disinfected multiple times per day, and due to our high performing air filters the air within the coach will be completely filtered and changed every 2-3 minutes (faster than most hospital operating theatres).

Will your tours be operating at full capacity, or how are you preparing your tours to ensure that social distancing is respected?

Our classic tours will be operating as normal, with our new wellbeing measures in place. We have also introduced small group tours, giving guests the opportunity to enjoy the same remarkable Trafalgar experience but in a smaller group. 


If you travel on a classic tour or small group tour, please note that the number of guests will always adhere to the local guidelines of the places we travel, and we will continue to adapt to regulation changes from health authorities and local governments.

Will travel requirements be subject to different guidelines if I am travelling in a private group?

Whatever style of group travel you choose (a classic tour or small group tour or private custom group), all tour groups will be required to comply with local travel requirements, which your Travel Director will clearly explain to you once you are on tour.

Will I need to wear a mask the entire time on the tour?

You will need to wear a mask whenever your Travel Director advises it is mandatory to do so, and as you wish to do so for your own peace of mind and assurance. Please note that airlines and other establishments may not accept washable cloth masks but only medical masks. All tour groups will be required to comply with local travel requirements, which your Travel Director will clearly explain to you.

Will I be provided with PPE?

Extra masks, hand sanitiser and gloves will be freely available to all guests, at all times. We also advise all guests to bring their own masks to ensure their comfort, and any PPE they require to feel confident and assured.

Will my trip be cancelled if someone in my tour group gets sick?

If someone gets sick while travelling, we are not expecting the tour to be cancelled, however it will depend on the specific situation as we will need to follow the advice of local government and health authorities. Your Travel Director will be on hand to facilitate any required distancing or testing and ultimately, we will take care of you and be with you every step of the way until you are on your flight home.

Certain attractions will be crowded, how are you going to minimise contact with other travellers who are not part of our group?

Currently many attractions have reduced visitor numbers to allow for appropriate physical distancing and to avoid overcrowding. Should these measures not be in place, your Travel Director will ensure appropriate distancing is maintained.

In addition, one of the many benefits of traveling with Trafalgar is that thanks to our networks around the world, we arrange priority access to many sites, so often you will visit iconic attractions with no one else around.

Will you be adjusting the time spent onboard the coach, or in between rest stops?

It is possible that there will be amends to the days’ timings and itinerary, taking into account new wellbeing protocols and distancing. Rest assured however, that this will not deter from the enjoyment of your tour. In the event that we may have to make amends to any planned activities or site visits, we will always provide an alternative that is as good as, if not better, than the original.

Will I be provided with a listening device for walking tours and how will these be cleaned after each use?

Each guest will be provided with their own personal VOX head set for the duration of their tour. These are fully sanitized between tours and come prepared in a sealed package, so they cannot be tampered with. Each guest will also receive their own brand new set of ear phones.

What happens if I am in a foreign country and that country then closes their borders due to an outbreak of COVID-19?

If a country closes their borders due to an outbreak while you are travelling with us, your Travel Director (with the assistance of our operations and guest support teams), will work together to help every guest return home safely. If required, they will arrange extra hotel nights for guests who are unable to fly out the same day.

 

If your flights were booked with us, we would be your contact for the airline and manage this process for you. If your flights were booked independently of us, we can assist you by booking a one-way ticket to return home. Upon your return you would then need to reach out to your insurance company. Any fees incurred would need to be paid by the guest while in destination.

Will you be sharing my contact information with anyone else, such as local health authorities?

In response to the COVID-19 challenge, we have created and implemented a new position on many of our tours. Working closely together with your Travel Director will help make sure all necessary protocols are followed to ensure the health and wellbeing of all our guests. This includes our enhanced screening and hygiene protocols, complying with distancing and other requirements set by government authorities. They are also there to support our guests, answer any questions you may have and to give you peace of mind while travelling in these new times.

What if I become ill on my trip and am unable to continue?

Your Travel Director will assist you with a doctor’s visit or hospitalisation should you require. Trafalgar has a dedicated Guest Support Department in Europe, or our Operations Department in the relevant country will contact you to offer assistance and advice, coordinate with your travel insurance company and keep in touch until you are able to re-join the trip or return home. This service is included in the cost of your trip; however it is not a replacement of travel insurance, which is required. 

How do I know what the country I am traveling to requires for my upcoming trip?

You can check what travel restrictions and requirements are in place at the destination you are traveling to by visiting our Travel Restrictions page. https://www.trafalgar.com/coronavirus-travel-restrictions

Will I still have a good time

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Will I still have a good time despite these new protocols being in place?

Of course. The protocols we have put in place are there to protect you, but we can assure you that you will still have the same incredible Trafalgar travel experience as before. Every single itinerary we run is perfectly planned to ensure that you can travel with total ease, combining the perfect blend of must see sites and authentic local experiences. Every aspect of your tour will have been vetted and approved by our local teams, and our on road team will be on hand with their personalised approach to ensure that you are well looked after.

What happens if any of the sights or inclusions my group is due to visit are affected by closures while I am on tour?

Because you have chosen to travel with a guided touring company (and the world’s most loved one at that), managing these kinds of scenarios is what our team do best. We can assure you that we will adjust your itinerary while still making sure that you have an unforgettable travel experience, that still provides the incredible value you know us for. You will be updated of these changes (if required) as soon as possible, and your Travel Director will also keep you well informed while on tour.

If I book my trip and then certain sites or experiences are suddenly required to close, how will you ensure my experience is not impacted?

Of course. The protocols we have put in place are there to protect you, but we can assure you that you will still have the same incredible Trafalgar travel experience as before. Every single itinerary we run is perfectly planned to ensure that you can travel with total ease, combining the perfect blend of must see sites and authentic local experiences. Every aspect of your tour will have been vetted and approved by our local teams, and both your Travel Director will be on hand with their personalised approach to ensure that you are well looked after.

Will I be required to stay exclusively with the group and therefore not be able to enjoy experiences outside of the itinerary on my own?

How the tour will operate will depend on the destination you are travelling to. As we begin running tours again on a country by country basis, we expect most hotels, restaurants, sites, museums etc to be welcoming guests, but unfortunately we cannot predict this in advance. Our operations teams and guest relations teams will work hard behind the scenes to adjust your itinerary as required, wherever possible visiting alternative sites, restaurants etc, so as to ensure you still enjoy the same remarkable Trafalgar travel experience.

How will the buffet style breakfasts be arranged in light of Covid?

The breakfast set up will vary with each hotel but will always adhere to hygiene protocols and procedures. Some hotels will provide table service while others will provide served buffets. In all of the hotels we visit, you can be assured that hygiene protocols and procedures have been thoroughly vetted by our team to meet our high levels of satisfaction.

Will I need to wear a mask on my flight?

Whether or not you will be required to wear a mask on your flight will depend on the policy of the airline you are flying with. We highly recommend you check the airline’s policies before travelling to ensure you are prepared.

What are your solo and group travel options

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How do you accommodate single travellers, and do you have any special savings or offers for single travellers?

Single travellers have two options when they travel with us. They can either choose to share a twin room with another traveller, or if they wish to have their own room they can pay a single supplement rate. Some of our departures offer discounted rates for solo traveller or waived single supplements - please visit our solo traveller deals page for more information.

Do you have small-group tours?

Yes, we certainly do. You can choose to travel on one of our small group departures with a maximum of 28 guests, or opt for one of our classic departures where you will travel with up to 50 guests from around the world.

When will you start your tours again

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Will you be offering definite departures for tours in 2022?

Yes, we certainly do. You can choose to travel on one of our small group departures with a maximum of 28 guests, or opt for one of our classic departures where you will travel with up to 50 guests from around the world.

What extras can I book with you

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In addition to booking my tour, can I also book my air travel with you?

You certainly can. We have fantastic contacts and rates with many airlines and our friendly team can assist with booking your flights. You can either request to add flights when booking online, or call one of our team to book your tour, letting them know you also require flights.

When should I book my air travel?

As we are a tour operator, we cannot advise on when you should be booking your air travel - this is up to you. If you choose to book your air travel through us please know that we offer competitive airfare rates with flexible rules which allow you to book your airfare now and not pay in full until your tour payment is due. We suggest booking as far in advance as you know your travel dates to lock in the best fares and routes for your vacation. If you are booking your airfare separately, please ensure your trip is a guaranteed departure before purchasing any airfare as Trafalgar cannot be responsible for any change or cancellation fees for airfare not purchased as part of our package.

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