COVID-19 Travel Questions

Absolutely. Thanks to our risk free and flexible booking conditions, you are free to change your travel plans up to 60 days before your trip is due to depart. You can choose new dates and / or a new destination without penalty on the land portion of your trip. Trafalgar is also a proud member of The Travel Corporation, who remain a stable and solvent company despite the difficult circumstances caused by the pandemic, and we are also proud members of ABTA and ATOL.

Trafalgar is a proud member of TTC, a family owned and operated business who, in their 102nd year of business, remain stable and solvent despite the difficulties caused by the pandemic. TTC’s incredible legacy, financial strength and integrity mean you can have peace of mind knowing your money is safe. You can read TTC Chief Executive Brett’s Tollman’s letter of reassurance to all guests here.

You can change your trip and/or departure date up to 60 days before your trip is due to depart without incurring change fees (for most trips). See our Terms and Conditions HERE.

Thanks to our flexible booking terms, you can secure your dream trip with a fully-refundable deposit (for 30 days after booking), while also having the flexibility to change your plans up to 60 days before departure without incurring change fees^ (for most trips). If you you are not ready to rebook an alternate trip, you will be issued a Future Travel Credit which can be redeemed with Trafalgar or another TTC brand (Insight Vacations, Luxury Gold, Brendan Vacations, Costsaver, Uniworld, U by Uniworld or Contiki) on any destination or trip. To give you maximum flexibility, you can also choose to transfer your Future Travel Credit to a friend or family member.

Please be assured that we are a responsible and conscientious tour operator with a reputation for providing incredible value to our guests. While some inclusions may be subject to change or closures, wherever possible we will find alternative solutions to ensure your experience is still a remarkable one.

Many agents and companies have different policies. Our policy has always been based on offering our guests risk free and flexible booking conditions. This means that you can cancel your trip within 30 days of booking and receive a full refund, or change your trip and/or departure date up to 60 days before your trip is due to depart without incurring any fees (for most trips). Read our Booking Conditions HERE.

When you travel with us, you can rest assured your health and wellbeing are our top priority. As well as implementing hygiene and wellbeing protocols that have been endorsed by the World Tourism & Travel Council (WTTC), our Travel Directors will always ensure that all protocols are adhered to, and will provide support and guidance to our guests.

We continue to follow government guidelines regarding our coaches. Groups travelling together will be seated together, and face coverings will be required where mandated, otherwise it is the choice of our guests if they wish to wear face coverings when travelling on the coach. Additionally, all surfaces will be disinfected multiple times per day, and due to our high performing air filters the air within the coach will be completely filtered and changed every 2-3 minutes (faster than most hospital operating theatres).

Whatever style of group travel you choose, all tour groups will be required to comply with local travel requirements, which your Travel Director will clearly explain to you once you are on tour.

You will need to wear a mask whenever your Travel Director advises it is mandatory to do so, and as you wish to do so for your own peace of mind and assurance. Please note that airlines and other establishments may not accept washable cloth masks but only medical masks.  All tour groups will be required to comply with local travel requirements, which your Travel Director will clearly explain to you.

Extra masks, hand sanitizer, and gloves will be available to all guests if you forget to bring your own. Please be sure to bring your own masks to ensure your comfort, and any PPE you may require to feel confident and assured.

If someone gets sick while travelling, we are not expecting the tour to be cancelled, however it will depend on the specific situation as we will need to follow the advice of local government and health authorities.

It is possible that there will be amends to the days’ timings and itinerary, taking into account new wellbeing protocols and distancing. Rest assured however, that this will not deter from the enjoyment of your tour. In the event that we may have to make amends to any planned activities or site visits, we will always provide an alternative that is as good as, if not better, than the original.

Each guest will be provided with their own personal VOX head set for the duration of their tour. These are fully sanitized between tours and come prepared in a sealed package, so they cannot be tampered with. Each guest will also receive their own brand new set of ear phones.

If a country closes their borders due to an outbreak while you are travelling with us, your Travel Director (with the assistance of our operations and guest support teams), will work together to help every guest return home safely. If required, they will arrange extra hotel nights for guests who are unable to fly out the same day.

If your flights were booked with us, we would be your contact for the airline and manage this process for you. If your flights were booked independently of us, we can assist you by booking a one-way ticket to return home. Upon your return you would then need to reach out to your insurance company. Any fees incurred would need to be paid by the guest while in destination.

In response to the COVID-19 challenge, we have created and implemented a new position on many of our tours. Working closely together with your Travel Director will help make sure all necessary protocols are followed to ensure the health and wellbeing of all our guests. This includes our enhanced screening and hygiene protocols, complying with distancing and other requirements set by government authorities. They are also there to support our guests, answer any questions you may have and to give you peace of mind while travelling in these new times.

Your Travel Director will assist you with a doctor’s visit or hospitalisation should you require. Trafalgar has a dedicated Guest Support Department in Europe, or our Operations Department in the relevant country will contact you to offer assistance and advice, coordinate with your travel insurance company and keep in touch until you are able to re-join the trip or return home. This service is included in the cost of your trip; however it is not a replacement of travel insurance, which is required. 

You can check what travel restrictions and requirements are in place at the destination you are traveling to by visiting our Travel Restrictions page. https://www.trafalgar.com/coronavirus-travel-restrictions

Of course. The protocols we have put in place are there to protect you, but we can assure you that you will still have the same incredible Trafalgar travel experience as before. Every single itinerary we run is perfectly planned to ensure that you can travel with total ease, combining the perfect blend of must see sites and authentic local experiences. Every aspect of your tour will have been vetted and approved by our local teams, and our on road team will be on hand with their personalised approach to ensure that you are well looked after.

Because you have chosen to travel with a guided touring company (and the world’s most loved one at that), managing these kinds of scenarios is what our team do best. We can assure you that we will adjust your itinerary while still making sure that you have an unforgettable travel experience, that still provides the incredible value you know us for. You will be updated of these changes (if required) as soon as possible, and your Travel Director will also keep you well informed while on tour.

Of course. The protocols we have put in place are there to protect you, but we can assure you that you will still have the same incredible Trafalgar travel experience as before. Every single itinerary we run is perfectly planned to ensure that you can travel with total ease, combining the perfect blend of must see sites and authentic local experiences. Every aspect of your tour will have been vetted and approved by our local teams, and both your Travel Director will be on hand with their personalised approach to ensure that you are well looked after.

Whether or not you will be required to wear a mask on your flight will depend on the policy of the airline you are flying with. We highly recommend you check the airline’s policies before travelling to ensure you are prepared.

Trafalgar Tours are crafted to the right group size to get the most out of the destination you choose to go. In Europe and the USA groups are an average of 42 in Europe and for Asia and Africa generally an average of 28.