To help navigate the new world of travelling, we’re proud to introduce our new specially trained and dedicated Wellbeing Directors. They’re committed to implementing our enhanced hygiene and physical distancing standards every step of the way, and you’ll get to meet your new Wellbeing Director on every Trafalgar journey with over 20 guests (excluding tours in Australia and New Zealand). So who exactly are our Wellbeing Directors, and what is their role? Read on to find out more…
What is a Wellbeing Director?
Our Wellbeing Directors are an industry-first initiative, introduced to ensure adherence to all our enhanced hygiene measures and physical distancing standards. These align with the World Health Organization (WHO) guidelines and government authorities regulations. We’re also collaborating closely with the World Tourism and Travel Council (WTTC) to help co-create its “Safe Travels and Seamless Traveller Journey” global protocols.
The Wellbeing Directors will work alongside our expert Travel Directors and professionally trained Driver, so travellers will have the added reassurance to start exploring the world again.
With one dedicated Wellbeing Director on every trip (excluding Australia and New Zealand), your WD will have your back from day one. They’ll help you throughout your journey to ensure hygiene and physical distancing measures are maintained – so you can travel with extra peace of mind.
How are the Wellbeing Directors trained?
Our Wellbeing Directors are expertly trained in three key areas:
Always On Personal Support and Assistance
Got a question about your wellbeing? There’s a Director for that! Your Wellbeing Director will be available 24/7 to answer any questions or concerns relating to wellbeing measures. They’ll also have the latest information on international destination developments, plus the best wellbeing travel tips.
They’ll also provide personal support with luggage management. This means making sure all handles are sanitised during the loading and unloading of your personal belongings.
Supplier Engagement and Compliance
Your Wellbeing Director will be responsible for the Quality Assurance of all venues, hotels and suppliers on each journey. They will do quality checks with all our travel partners to ensure they meet the wellbeing standards of WHO and WTTC.
Daily Monitoring: Distancing and Hygiene Standards
All our trips require daily monitoring and wellness checks of all guests, the Travel Director and Driver. Your Wellbeing Director will supervise these to ensure the adherence of all hygiene, physical distancing and wellbeing measures each day. They will also work with the Driver to ensure the thorough disinfection of our state-of-the-art coaches every day.
Your Wellbeing Director will:
- Monitor all hygiene protocol and physical distancing measures.
- Monitor daily coach sanitisation.
- Perform supplier quality checks ensuring all partners meet expected hygiene standards and local regulations.
- Ensure the sanitisation of luggage handles during the loading and unloading of luggage.
- Keep guests up-to-date on local regulations and ensure compliance.
- Be available 24/7 for any questions or concerns around hygiene and well-being.
What else are Trafalgar doing to ensure our guests peace of mind and wellbeing?
Our pre-trip wellbeing measures include:
Our Flexibility Promise
You are free to change your travel plans up to 30 days prior to your trip’s departure date. You can choose new dates and/or a new destination, without penalty on the land portion of your trip.
Pre-trip health declaration
We ask all our guests to complete a personal wellness declaration before joining their trip in MyTrafalgar. If you have tested positive for COVID-19 or are travelling with someone who has, you will not be able to join the trip until you have been cleared as ‘fit for travel’ by a medical professional.
Wellbeing measures will vary between airlines, but you can expect standard protocols on most flights. This includes flight attendants wearing masks, all surfaces sanitised between flights and other enhanced hygiene protocols. Check with your airline for their protocols and any change fees as these may still apply outside our Flexibility Guarantee timeframe of 30 days.
You will receive a Pre-trip email from your Travel Director with health and hygiene guidelines specific to your trip. You’ll also receive handy wellbeing information related to recognising COVID-19 symptoms.
Our on-trip wellbeing measures include:
Arrival and welcome
We’ll have different arrival times at the beginning of your trip to ease congestion between arriving groups. This way, your Travel Director can conduct a welcome briefing and cover wellbeing precautions, while maintaining physical distancing measures.
All our trips will run with a number of empty seats on our coaches to ensure extra physical distancing. Your Wellbeing Director will always be available during boarding and disembarkation of the coach to ensure adherence to physical distancing.
Our luxury customised coaches are installed with state-of-the-art ventilation systems that refresh the air in less than a minute. We’ll also ensure the coaches are thoroughly sanitised before your trip and every day of your trip. This includes the disinfecting of handrails, door handles, overhead rails, tables and seating areas. Hand sanitiser will be freely available on the coach at all times. And if you lose or forget your mask, we’ll have single-use masks available too.
Seating & seat rotation
If you’re travelling with family or friends, you’ll sit together at all times. If you’re travelling solo, you’ll have two seats when possible. Your Travel Director will always be on hand to assist with seating requests.
Hotels, restaurants & local guides
We only work with trusted partners that care about your wellbeing and are fully compliant with hygiene and physical distancing regulations. All our accommodation and restaurant partners and Local Experts will adhere to our standards and follow locally mandated protocols.
They will offer hand sanitiser in key locations and will no longer offer shared finger food and avoid guest self-service at buffets. They will thoroughly sanitise rooms and any equipment such as headsets, and ensure appropriate physical distancing in lobbies and other public areas.
We will ask all guests to monitor their health throughout their trip. We also have strict protocols in place if someone does become ill or displays symptoms of COVID-19.
RELATED CONTENT: How to prioritise your health and wellbeing on your next trip
Our post-trip wellbeing measures include:
At the end of your trip, we encourage you to share your opinions of your experience. This will allow us to constantly improve for the benefit of future guests.