Terms and Conditions for River Cruises

All fares are per Guest in Euro based on double occupancy unless otherwise noted. Fares are capacity controlled and are subject to change at any time without notice. All applicable discounts are applied sequentially. Fixed savings amounts are deducted prior to applying any percentage-based discounts. Availability of all stateroom categories cannot be guaranteed. Additional restrictions may apply. If you have purchased airfare with Trafalgar and/or you have purchased a cruise/tour package with Trafalgar that includes air travel, your entire package price will be guaranteed at time of payment.

 

Reservations and Payments: A deposit of €200 per person is required at time of booking for cruise and land packages. Final payment is due at least 90 days prior to departure, and for bookings made within 90 days of departure full payment is due at time of booking. For new bookings, a courtesy hold of up to 7 days from the time we receive the booking request is allowed for you to pay the deposit but cannot extend past the final payment due date. Reservations will be cancelled if payments are not received in a timely manner.

 

Waitlists: Trafalgar may offer guests the ability to be waitlisted on some sold out departures. If you choose to make a waitlist, a fully refundable deposit of €200 per person is required at the time the waitlist is made and can only be paid by credit card. Trafalgar will contact guests when their requested accommodations become available. Pricing will be effective from the date the waitlist request was created. Once a waitlist request is confirmed, standard payment and cancellation policies will apply to the new booking. You can remain on the waitlist until the day of departure, after which the waitlist will automatically cancel, and we will refund all monies paid to Trafalgar. If you wish to cancel your waitlist before this time, please contact our Reservations department.

 

Items Not Included in the Published Price: These include, but are not limited to, airfares to and from your destination except where specified; airport/departure taxes; excess baggage charges; aircraft seat assignments; cost of passports and visas; taxes; laundry; phone calls; all items of a personal nature; items not included on regular menus; meals not detailed in the itinerary; expenses for additional sightseeing not specified in the itinerary; and health, accident, baggage, or travel protection plans. 

 

Complimentary Beverages: Complimentary beverages onboard include wine, beer, coffee, tea, soft drinks, and water with lunch and dinner and a 24-hour coffee and water station.

 

Gratuities: Gratuities for onboard personnel (ship crew) are included during the cruise/tour with the exception of gratuities for your Experience Director and Experience Manager. Additional tipping for onboard personnel is not expected nor required and is at the discretion of the guest.

We hope nothing will come between you and your Trafalgar holiday. Should you need to cancel your booking or any portion of it, your cancellation must be received in writing at river.eu@trafalgar.com. It will be effective on the date of receipt. These cancellation fees are in addition to any cancellation fees that might be levied by your travel agent. There is no refund for unused services or for unused portions of the trip.

 

Cruise/Tour Cancellation Charges, per person and based upon the date of cancellation, are as follows:

 

Europe Itineraries

Cancellation Notice Received Before Cruise-Tour Start Date	Cancellation Charges Per Person	Airline Cancellation Charges Per Person
Cancellations up to 90 days prior to cruise-tour start date	Deposit (€200 per person for cruise/tour)	As per airline policy
Cancellations between 89-30 days prior to cruise-tour start date	50% of the fare *	€50 plus airline charges
Cancellations between 29-2 days prior to cruise-tour start date	80% of the fare *	€50 plus airline charges
Cancellations 1 day before or day of	100% of the fare *	€50 plus airline charges

 

*Fare is defined as the cost of any cruise, or land, element purchased from Trafalgar

If a person in a party cancels and there is a stateroom change caused by this cancellation (such as a twin room to single), charges for the new stateroom type will be the responsibility of the remaining party. 

 

Deposit Protection program—5 Year Guarantee: Should your plans change and you cancel your booking ninety (90) days or more prior to your cruise/tour start date, you will receive a credit of €200 per person, valid for up to five years from date of cancellation. This credit cannot be used as a deposit or insurance payment for a future booking and can only be used as a credit (no cash value). Only one credit per person can be applied to each cruise or cruise/tour booked and is combinable with all current Trafalgar promotions. 

 

Revision Fee:

Name Changes and Corrections: The Provider does not charge for name changes or corrections, however where third party costs are incurred these will be passed on to the guest. Not all airlines allow name changes or name corrections, and a new airfare may need to be purchased which will be passed onto the guest.

Other Booking Changes: The Provider does not charge for minor booking changes however where third party costs are incurred these will be passed on to the guest. Costs and charges may increase the closer to the departure date that changes are made. We will try to make your requested change, but it may on occasion not be possible. A change of cruise date or itinerary after final payment is due (see Table) will be treated as a cancelation.

Airfare: Trafalgar wants to help make your entire travel experience as seamless as possible, so we offer a service to arrange European flights at the time of booking. Guests booking their own flights need to check with their reservations specialist to ensure flights are booked into and out of the correct airports. Some cities have more than one airport and transfers operate out of specific airport. As airfares and schedules are subject to availability, we encourage you to book early. Upon receipt of air deposit your airfare, tax and fuel surcharges are final. Once air flight is booked and deposit paid, we may issue your air ticket at any time.

 

Changes to flight itineraries, airlines and name changes may result in charges by Trafalgar and/or the airline concerned being passed on to the Passenger. Any airline delays or flight itinerary changes causing you to miss the cruise or cruise/tour start date will be your responsibility to connect with the group and any additional costs will be your responsibility and not Trafalgar's. Many airlines now require the full name of all Passengers travelling. Where you are booking a holiday including flights, we will therefore ask you at the time of booking to provide us with the full names of each Passenger, together with their passport number, and its date and place of issue. Please ensure that the names provided are exactly as stated in the relevant passport.

 

Air Travel Change Fees: If you, as the Passenger, change your air travel itinerary after deposit is paid, you will be charged a €50 per person change fee in addition to any airline penalties, and you will be responsible for any increase in airfare and/or penalties levied by the airline, which may be up to 100% of the air ticket value. This charge will apply each time you make a change.  

 

Air Cancellations: For airline arrangements made by Trafalgar, cancellation charges will apply of €30 per Guest plus any airline imposed penalties which may be up to 100% of the air ticket value. 

 

Air Bookings and Restrictions: If the airline notifies Trafalgar of a major schedule change, we will notify you or your travel agent by email. Changes in flight time or operating airline will not result in eligibility for reimbursement or reduced change fees should you not accept the schedule change offered by the airline. If the airline cancels your flight(s) and is not able to protect you on alternate flight(s) Trafalgar will attempt to secure new air for you and any fare differential will be yours to pay. Should you not accept the new air itinerary within the timeframe allowed the air will be released and we will issue a refund of the amount received for airfare. Not showing up for your outbound flight as booked and ticketed will be considered a no-show, and all the connecting flights associated with this one, even a return flight will be cancelled, and no refund will apply. 

 

Seat Assignments and Special Services: Requests for seat assignments, special meals, and special services must be made directly to the airline. Not all airlines offer pre-assigned seats; some may charge for pre-assigned seats and any additional charge imposed by the airlines will be at the guest’s expense. Seating is solely under the airlines' control, as are itinerary changes, flight delays, and schedule changes. Some airfares used by Trafalgar are not eligible for frequent flyer mileage or seat upgrades.

Guests who purchase air through Trafalgar may be eligible for our complimentary group airport transfers, or for private transfers at an additional price. If air is not purchased through Trafalgar, both group and private transfers may be purchased up to 45 days prior to departure. All flights must meet our transfer guidelines which can be found on our website at https://www.trafalgar.com/en-eu/river-cruises/transfers.

 

Purchased transfers are non-refundable 29 days or less prior to your cruise-tour start date. No refunds will be issued for transfers that are missed due to delayed or cancelled flights, or other travel delays. Guests who miss their purchased or complimentary transfer must make their own way to the ship/hotel at their own expense. Trafalgar is not responsible for the cost of alternate travel arrangements due to missed transfers.

 

Flight Notice, Flight Information and EU Blacklist: This is a notice required by European Community Regulation (EC) No.889/2002.This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montréal Convention, and it does not form part of the contract between the carrier(s), us and you, nor part of a claim. No representation is made by the carrier(s) or us as to the accuracy of the contents of this notice.

 

In accordance with EU Regulation 2111/2005 Trafalgar is required to advise Guests of the actual carrier operating the flight/connecting flight/transfer. Trafalgar does this by listing carriers to be used or likely to be used on the confirming documents. The airline may use wide and narrow-body jets. Any changes to the actual airline after the receipt of tickets will be notified to the Guests as soon as possible and in all cases at check-in or at the boarding gate. In accordance with EU directive (EC) no. 2111/2005, Article 9, Trafalgar is required to bring to the attention of our Guests the existence of a ‘Community list’ which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at www.air-ban.europa.eu.

Baggage Fees, Baggage, and Personal Belongings:  Baggage Fees, Baggage, and Personal Belongings: Trafalgar allows one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person onboard our ships and motor coaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage. Additional taxes and surcharges may be collected by foreign government and non-government entities. Keep an eye on your baggage—it is your responsibility throughout the trip. Trafalgar is not responsible for loss, theft, or damage to baggage and/or personal belongings at any time during the cruise, or on included transfers and other transportation.   Flights included as part of your cruise-tour itineraryShould your Uniworld itinerary include one or more flights within the region visited as part of your cruise-tour itinerary, such flights will be in economy class. Should passengers’ baggage exceed the airline’s limit, excess baggage fees may be levied and will be the passengers’ responsibility to pay.   Check-In and Check-Out Times:Please note that standard check-in and check-out times will apply regardless of flight schedules or transfer arrangements. Arrivals: On the day of embarkation your stateroom will be ready after 3:00pm. Guests who embark prior to 3:00pm can wait in one of the public areas onboard. For itineraries beginning at a hotel, your room will be ready after the hotel’s standard check-in time. We are unable to request early check-ins.  Departures: On the day of disembarkation you must vacate your stateroom by 8:00am. Guests with flights departing later in the day may wait onboard in one of the public areas until 1:00pm or later, depending on the sailing schedule.   For itineraries ending at a hotel, you must vacate your room by the hotel’s standard check-out time. We are unable to request late check-outs.   Mandatory Passenger Registration: Due to government-imposed security/immigration measures, passport information and emergency contact information are required for all passengers prior to release of documentation. Trafalgar Guests are required to register for their cruise via our Passenger Information Form. There, you can provide the following necessary information:  Your full name and date of birth as shown on your passport.  Your personal details, including your email address and phone number.  Your emergency contact info and travel insurance details.  Any dietary, medical or other special requirements you may have.  If your cruise/tour includes air travel as part of the program, flights will be booked using the passport information provided on our registration form.    Documents: Provided full payment has been received on time and registration is completed, travel documents will be emailed to you 30 days prior to travel. Here, you’ll also find information about your cruise such as the point of embarkation, your accommodations, and answers to a host of FAQs.     Passport:  A valid passport is required to travel on all Trafalgar programs. Passports must be valid for at least six (6) months after the scheduled return date of the trip. You should check with your Travel Advisor or the British Consulate Service for information regarding necessary visas and other documentation. Non-British citizens must contact the appropriate consular office for entry requirements pertaining to your trip. Any visa(s) or other documentation required for a particular itinerary is the sole responsibility of the guest. Check your passport to confirm it will be valid for your travel dates, and allow time to renew if needed. Passport validity rules vary from country to country, so check the FCDO travel advice to find out the rules for the country you’re visiting. If you’re traveling to any country in the EU (except Ireland), the rules for British passport holders are different now that the UK is no longer in the EU. Your passport must have been issued less than 10 years before the date you enter the EU and it must be valid for at least three months after the day you plan to leave. Airlines may have additional requirements. Children's passports are only valid for five years. Visit abta.com/passports for extra guidance.   VisasVisas can be acquired for a fee through the consulates or embassies of the countries to be visited, and in some cases, they can be purchased on arrival. Obtaining and carrying these documents is your sole responsibility; Trafalgar will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages, and/or losses, including missed portions of your trip, related to improper travel documentation.   ETIAS: The European Travel Information and Authorisation System (ETIAS) is a visa waiver/pre-screening program for ALL travelers who are visiting countries in the Schengen Area, Cyprus, Bulgaria, and Romania.    ETIAS is expected to come into effect in 2025. Once in effect, guests will complete a short online application with security, health, and passport questions, pay a processing fee, and obtain an approved ETIAS visa waiver within approximately 72 hours. The waiver will be required for entry and will be valid for short-term stays of up to 90 days. Travelers can then move freely between the Schengen countries as there are no internal hard borders within the zone.    For more information, please visit the official website: https://travel-europe.europa.eu/etias_en.    Travel Insurance Recommendation:We strongly encourage you to purchase travel protection when traveling with Trafalgar. Should you choose to travel on Trafalgar without travel insurance coverage you will need to acknowledge your agreement to take full responsibility for all expenses (trip interruption, trip delay, medical expenses, quarantine expenses and emergency evacuation/repatriation) that may arise while traveling with Trafalgar. Your cruise documents will not be released until the insurance acknowledgement section of the  Passenger Information Form (https://www.trafalgar.com/river-cruises/passenger-information) has been completed. If you do not currently have travel insurance, please contact Trafalgar or your travel advisor as soon as possible to discuss your options.     Itinerary Changes: You can count on the value of Trafalgar’s experience and regional knowledge to make sure you enjoy your cruise/tour even when conditions beyond our control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require Trafalgar to make adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, vessels, and hotels as they are shown in the brochure, Trafalgar reserves the right to substitute itineraries, hotels, or vessels. In such cases, we will do everything we can to make sure the locations visited, the excursions taken and the hotels or vessels offered are similar to the ones originally planned.    Changes which are minor in nature will not result in eligibility for a refund or compensation, these include but are not limited to changing order of itineraries, arrival/departure times, providing alternative stops and experiences and provision of alternative accommodation.    Where Uniworld makes a major change unless the change arises for unusual or unforeseeable reasons outside of our control (also referred to as reasons of "force majeure", and includes war (and threat of war), riot, industrial dispute, actual or threatened terrorist activity and its consequences, civil disturbances, natural or nuclear disaster, fire, adverse weather conditions, epidemics, pandemics, unavoidable technical problems with transportation and any other similar events):   Before the departure of the cruise guests are entitled to cancel the cruise, receive a full refund of monies paid and compensation as laid out in the table below.  After the departure of the cruise-tour guests are entitled to cancel the remaining portion of the cruise-tour, receive a refund of the unused portion of cruise-tour and compensation of £50 per person.    In the event of a major change and the guest chooses to remain on the cruise, or an alternate Trafalgar program, the guest is only entitled to a refund of any price difference where the price of the cruise provided is less than the cruise booked.    Advanced, Cancelled, or Delayed Sailing:Trafalgar reserves the right to cancel, advance, postpone or modify scheduled departure, return or itinerary dates, as well as locations, events and schedules, and may, but is not obligated to, substitute, vary, alter, reschedule, cancel and/or relocate any accommodations, vessels, modes of transportation and other aspects of the vacation . Trafalgar is authorized to take these actions due to causes or circumstances of any kind or nature beyond Trafalgar’s control, or causes or circumstances within Trafalgar’s control that Trafalgar deems to make such actions appropriate. Trafalgar will not be liable for cancelation, delay, rescheduling or other adjustment or impact to a departure or itinerary, or other aspects of the vacation brought about due to force majeure or other circumstances beyond its control that prevent or interfere with any aspect of the cruise/tour, also including governmental and administrative actions. Trafalgar is not responsible for other travel arrangements affected due to our cancelations or changes and is not liable for any cancelation or change costs or penalties incurred on other travel arrangements, including air tickets. Trafalgar is not responsible for other travel arrangements affected due to our cancelations or changes and is not liable for any cancelation or change costs or penalties incurred on other travel arrangements, including air tickets.    Cancelation before departure due to Force Majeure Events   If Trafalgar cancels a cruise before departure as a result of a Force Majeure Event, we will provide an alternative comparable cruise (if available). If an alternative is not available you will be offered a refund of all moneys paid to Trafalgar. No additional compensation is payable in these circumstances.     Cancelation before departure due to Events other than Force Majeure Events   If Trafalgar cancels a cruise before departure due to reasons other than a Force Majeure Event, we will provide an alternative comparable cruise (if available). If an alternative is not available then a refund of all moneys paid to Trafalgar will be made. Trafalgar is not liable for any cancelation or change cost or penalties incurred on other travel arrangements made through other providers, including air travel, that may be affected thereby.  Compensation may also be paid as follows:    46 days or more prior to departure date: £0 per person   45 - 22 day prior to departure date: £10 per person   21 - 8 days prior to departure date: £20 per person   7 -1 days prior to departure date: £30 per person   Day of departure: £40 per person   Cancelation After Departure   In the event that it becomes necessary for Trafalgar to cancel a cruise after the program has commenced, we will provide an alternative comparable sailing or land program (if available). If an alternative is not available you will be offered a refund of the unused portion of the Trafalgar cruise-tour and compensation of £50 per person.     Extensions / Land Tours Extensions / Land Tours:   Trafalgar reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons. If you, as the Passenger, choose to cancel your pre- or post-cruise extension one hundred and nineteen (119) days or less before departure days or less before departure, then please refer to the Cancelation Policy section for the applicable cancelation policy and penalties that will be applied.     Stateroom Changes: If due to unexpected technical or other unforeseen circumstances, it becomes necessary to change a guest’s stateroom onboard, any change to stateroom category will result in eligibility for a refund equal to the fare difference between the category booked and the category of relocation.    Extensions/Land Tours:Trafalgar reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons. If you, as the Passenger, choose to cancel your pre- or post-cruise extension one hundred and nineteen (119) days or less before departure, then please refer to the Cancelation Policy section for the applicable cancelation policy and penalties that will be applied.    Illness or Absenteeism:   In the event of your withdrawal from a cruise or cruise/journey after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a cruise and cruise / journey, including but not limited to missed meals or sightseeing. Trafalgar makes no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim.     Security   Security is a major concern to all of us and the situation globally is constantly changing, Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancelation. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.     Health and Mobility   The Company strives to provide a safe, enjoyable, and memorable travel experience for all passengers, and has therefore put the following policies in place:    All guests must ensure they are medically and physically fit for travel.   Passengers are required to advise the Company at time of booking of any physical, medical, or other special needs that require accommodation. After the time of booking, should a Passenger develop a physical or medical condition that requires accommodation the Passenger is required to advise the Company.   The Company may impose health and safety requirements necessary for the safe operation of the cruise-tour, and for the wellbeing of our Passengers and crew. The Company may also exclude an individual from participating in a tour or activity if that individual’s participation poses a direct threat to health or safety. To stop the spread of contagious illnesses the Company or local authorities may require the isolation or quarantine of Passengers. These measures will not result in the eligibility for a refund of unused features or services.   The Company welcomes Passengers with special needs or disabilities, however please note that the Company does not provide personal medical or mobility devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any Passenger who requires services of a personal nature.   The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.   Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, stairs and locations which may not be easily accessible or accessible by wheelchair. During the tour, the Company may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which the Company has no control. Accommodations on international tours may differ from those in the UK or your home country. The Company cannot guarantee disability access or accommodations for passengers traveling on international tours.   The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with Company’s terms and conditions.    Young Travelers   Guests must be 5 years of age or older. Guests who are less than 18 years of age must be accompanied by a parent or guardian and booked in a cabin with someone who is 21 years of age or older.    Smoking Policy   For the comfort of all our Guests, smoking is only permitted on the sun decks of our ships. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials, including vapour e-cigarettes.     Diets   Please advise the Trafalgar reservation agent of specific dietary considerations and we will do our best to accommodate your request. Please also indicate your needs when you complete the Passenger Information Form (https://www.trafalgar.com/river-cruises/passenger-information)    Shipboard Credit   If your Trafalgar booking includes shipboard credit, the credit will be converted from the currency of your booking to the currency used onboard the ship using the Average Daily Exchange Rate for that year. The Average Daily Exchange Rate is calculated monthly and is the average rate of exchange between the US dollar and the currency onboard starting January 1 of the year you are traveling through the first day of the month of your travel. Your credit will be automatically applied to your onboard account. Please speak to our Front Desk for information about the services available to purchase with your Shipboard Credit. Shipboard Credit is not available for purchase, and unused portions thereof are not refundable.    Pets   Pets are not permitted on Trafalgar trips.  

Baggage Fees, Baggage and Personal Belongings: Trafalgar allows one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person onboard our ships and motorcoaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage. Additional taxes and surcharges may be collected by foreign government and non-government entities. Keep an eye on your baggage—it is your responsibility throughout the trip. Trafalgar is not responsible for loss, theft, or damage to baggage and/or personal belongings at any time during the cruise, or on included transfers and other transportation. Flights included as part of the cruise/tour itinerary: Should your Trafalgar itinerary include one or more flights within the region visited as part of your cruise/tour itinerary, such flights will be in economy class. Should passengers’ baggage exceed the airline’s limit, excess baggage fees may be levied and will be the passengers’ responsibility to pay.

 

Check-In and Check-Out Times: Please note that standard check-in and check-out times will apply regardless of flight schedules or transfer arrangements. 

 

Arrivals: On the day of embarkation, your stateroom will be ready after 3:00 PM. Guests who embark prior to 3:00 PM can wait in one of the public areas onboard. For itineraries beginning at a hotel, your room will be ready after the hotel’s standard check-in time. Trafalgar is unable to request early check-ins.

 

Departures: On the day of disembarkation, you must vacate your stateroom by 8:00 AM. Guests with flights departing later in the day may wait onboard in one of the public areas until 1:00 PM or later, depending on the sailing schedule. For itineraries ending at a hotel, you must vacate your room by the hotel’s standard check-out time. Trafalgar is unable to request late check-outs. 

 

Mandatory Passenger Registration: Trafalgar Guests are required to register for their cruise at https://www.trafalgar.com/en-eu/river-cruises/passenger-information-form. There you can provide the following necessary information: 

• Your full name and date of birth as shown on your passport.
• Your personal details, including your email address and phone number.
• Your emergency contact info and travel insurance details.
• Any dietary, medical or other special requirements you may have.

 

If your cruise/tour includes air travel as part of the program, flights will be booked using the passport information provided on our registration form.

 

Documents: Provided full payment has been received on time and registration is completed, travel documents will be emailed to you 30 days prior to travel. Here, you’ll also find information about your cruise such as the point of embarkation, your accommodations, and answers to a host of FAQs. 

 

Passport/Visa:  A valid passport is required to travel on all Trafalgar programs. Passports must be valid for at least six (6) months after the scheduled return date of the trip. You should check with your Travel Advisor or the Consulate Service for information regarding necessary visas and other documentation. Non-European Union citizens must contact the appropriate consular office for entry requirements pertaining to your trip. Any visa(s) or other documentation required for a particular itinerary is the sole responsibility of the guest. Due to government-imposed security/immigration measures, passport information and emergency contact information are required for all passengers prior to release of documentation. Visas can be acquired for a fee through the consulates or embassies of the countries to be visited, and in some cases, they can be purchased on arrival.

 

Obtaining and carrying these documents is your sole responsibility; Trafalgar will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages, and/or losses, including missed portions of your trip, related to improper travel documentation. 

 

ETIAS: The European Travel Information and Authorisation System (ETIAS) is a visa waiver/pre-screening program for ALL travellers who are visiting countries in the Schengen Area, Cyprus, Bulgaria, and Romania. Guests will complete a short online application with security, health, and passport questions, pay a processing fee, and obtain an approved ETIAS visa waiver within approximately 72 hours. The waiver will be required for entry and will be valid for short-term stays of up to 90 days. Travellers can then move freely between the Schengen countries as there are no internal hard borders within the zone. For more information, please visit the official website: https://travel-europe.europa.eu/en/etias.

 

Travel Insurance Recommendation:  We strongly encourage you to purchase travel protection when travelling with Trafalgar. Should you choose to travel on Trafalgar without travel insurance coverage you will need to acknowledge your agreement to take full responsibility for all expenses (trip interruption, trip delay, medical expenses, quarantine expenses and emergency evacuation/repatriation) that may arise while travelling with Trafalgar. Your cruise documents will not be released until the insurance acknowledgement section of the Passenger Information Form has been completed. If you do not currently have travel insurance, please contact Trafalgar or your travel advisor as soon as possible to discuss your options. 

 

Itinerary Changes: You can count on the value of Trafalgar’s experience and regional knowledge to make sure you enjoy your cruise/tour even when conditions beyond our control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require Trafalgar to make adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, vessels, and hotels as they are shown in the brochure, Trafalgar reserves the right to substitute itineraries, hotels, or vessels. In such cases, we will do everything we can to make sure the locations visited, the excursions taken and the hotels or vessels offered are similar to the ones originally planned. Any changes to itineraries will not result in eligibility for a refund. Itineraries are subject to change without notice and may need to be altered specifically because of water levels, wind factors, or other conditions. Guests who choose to cancel or interrupt their cruise or cruise/tour due to an itinerary change will be subject to our standard Cancellation Policy. 

 

Advanced, Cancelled, or Delayed Sailing: Trafalgar reserves the right to cancel, advance, postpone, or modify scheduled departure, return, or itinerary dates, as well as locations, events, and schedules, and may, but is not obligated to, substitute, vary, alter, reschedule, cancel, and/or relocate any accommodations, vessels, modes of transportation, and other aspects of the holiday. Trafalgar is authorized to take these actions due to causes or circumstances of any kind or nature beyond Trafalgar’s control or causes or circumstances within Trafalgar’s control that Trafalgar deems to make such actions appropriate. Trafalgar will not be liable for cancellation, delay, rescheduling, or other adjustment or impact to a departure or itinerary, or other aspects of the holiday brought about due to force majeure or other circumstances beyond its control that prevent or interfere with any aspect of the cruise/tour, also including governmental and administrative actions. The company’s only liability will be to provide Passengers the amount it has received for the Contract in the form of a Future Travel Credit or at Trafalgar’s discretion a refund of monies paid to Trafalgar in connection with such cruise/tour. Trafalgar is not responsible for other travel arrangements affected due to our cancellations or changes and is not liable for any cancellation or change costs or penalties incurred on other travel arrangements made with or without the provider, including air tickets. 

 

Stateroom Changes: If due to unexpected technical or other unforeseen circumstances, it becomes necessary to change a guest’s stateroom onboard, any change to stateroom category will result in eligibility for a refund equal to the fare difference between the category booked and the category of relocation. 

 

Extensions/Land Tours: Trafalgar reserves the right to reschedule and/or cancel land extensions or land tours, if the minimum number of participants is not met or for operational reasons.

 

Security: Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. Risks are involved in travel to any country that may experience security difficulties. You must accept these risks and assume responsibility for your own travel decisions. 

 

Health and Mobility: The Company strives to provide a safe, enjoyable, and memorable travel experience for all passengers, and has therefore put the following policies in place: 

• All guests must ensure they are medically and physically fit for travel.
• Passengers are required to advise the Company at time of booking of any physical, medical, or other special needs that require accommodation. After the time of booking, should a Passenger develop a physical or medical condition that requires accommodation, the Passenger is required to advise the Company.
• The Company may impose health and safety requirements necessary for the safe operation of the cruise-tour, and for the wellbeing of our Passengers and crew. The Company may also exclude an individual from participating in a tour or activity if that individual’s participation poses a direct threat to health or safety. To stop the spread of contagious illnesses, the Company or local authorities may require the isolation or quarantine of Passengers. These measures will not result in the eligibility for a refund of unused features or services.
• The Company welcomes Passengers with special needs or disabilities, however, please note that the Company does not provide personal medical or mobility devices (such as wheelchairs, hearing aids, or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting, or dressing). A companion capable of providing such assistance must accompany any Passenger who requires services of a personal nature.
• The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.
• Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, stairs, and locations which may not be easily accessible or accessible by wheelchair. During the tour, the Company may make arrangements with carriers, hotels, and other independent suppliers to provide travel services. These parties are independent entities over which the Company has no control. Accommodations on international tours may differ from those in your home country. The Company cannot guarantee disability access or accommodations for passengers travelling on international tours.
• The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with Company’s Terms and Conditions.

 

Young Travellers: Guests must be 5 years of age or older. Guests who are less than 18 years of age must be accompanied by a parent or guardian and booked in a cabin with someone who is 21 years of age or older. 

 

Smoking Policy: For the comfort of all our guests, smoking is only permitted on the sun decks of our ships. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials including vapor e-cigarettes. 

 

Diets: Please advise the Trafalgar reservation agent of specific dietary considerations and we will do our best to accommodate your request. Please also indicate your needs when you complete the Passenger Information Form. 

 

Shipboard Credit: If your Trafalgar River booking includes shipboard credit, it will be automatically applied to your onboard account. Shipboard credit is issued in Euros. In general, shipboard credit can be used towards the onboard purchase of beverages and tours not included in the cruise price, as well as items in our gift shop, and spa services. It cannot be used as a gratuity or to purchase items that are not sold onboard. Shipboard Credit is not available for purchase, and unused portions thereof are not refundable.

Pets: Pets are not permitted on Trafalgar trips.