For the purposes of this document reference to “you” or “your” includes all guests in the party. Trafalgar Tours Of Canada Ltd is the ‘Sales Company’. The ‘Operator’ for the trips will be Trafalgar Tours Ltd. Collectively these companies are referred to as ‘Trafalgar’, or the ‘Provider’.
We at Trafalgar want to do everything we can to make sure your trip is enjoyable and worry-free. As part of that commitment, we are including the following information about your trip. By confirming the reservation with payment, the guest/travel agent acknowledges that they are aware of and will comply with these terms and conditions.
All fares are per guest in US dollars based on double occupancy unless otherwise noted. Fares are capacity controlled and are subject to change at any time without notice. All applicable discounts are applied sequentially. Fixed savings amounts are deducted prior to applying any percentage-based discounts. Availability of all stateroom categories cannot be guaranteed. Additional restrictions may apply. If you have purchased your transatlantic or transpacific air with Trafalgar and/or you have purchased a cruise/tour package with Trafalgar that includes air, your entire package price will be guaranteed at time of payment.
Reservations and Payments: A deposit of $350 per person is required at time of booking for cruise and land packages. Final payment is due at least 90 days prior to departure, and for bookings made within 90 days of departure full payment is due at time of booking. For all new bookings, a courtesy hold of up to 72 hours is allowed but cannot extend past the final payment due date. Reservations will be cancelled past the 72 hours above if payments are not received in a timely manner. When making multiple trip bookings, full payment is for all trips according to the scheduled departure date of the first departing trip. Some special promotions may have different payment deadlines. For all guests booking air travel with Trafalgar, a separate nonrefundable airfare deposit of $350 per person is required at time of booking. Upon receipt of airfare deposit your airfare, tax, and fuel surcharges are final. You may cancel your air within 24 hours of booking and receive a full refund of the airfare deposit or the total amount paid for air if paid in full at time of booking.
Waitlists: Trafalgar may offer guests the ability to be waitlisted on some sold out departures. If you choose to make a waitlist, a fully refundable deposit of $350 per person is required at the time the waitlist is made and can only be paid by credit card. Trafalgar will contact guests when their requested accommodations become available. Pricing will be effective from the date the waitlist request was created. Once a waitlist request is confirmed, standard payment and cancellation policies will apply to the new booking. You can remain on the waitlist until the day of departure, after which the waitlist will automatically cancel, and we will refund all monies paid to Trafalgar. If you wish to cancel your waitlist before this time, please contact our Reservations department.
Items Not Included in the Published Price: These include, but are not limited to, airfares to and from your destination except where specified; airport/departure taxes; excess baggage charges; aircraft seat assignments; cost of passports and visas; taxes; serviced laundry; phone calls; all items of a personal nature; items not included on regular menus; meals not detailed in the itinerary; expenses for additional sightseeing not specified in the itinerary; and health, accident, baggage, or travel insurance.
Complimentary Beverages: Complimentary beverages onboard include wine, beer, coffee, tea, soft drinks, and water with lunch and dinner and a 24-hour coffee and water station.
Gratuities: Gratuities for onboard personnel (ship crew) are included during the cruise/tour with the exception of gratuities for your Experience Director and Experience Manager. Additional tipping for onboard personnel is not expected nor required and is at the discretion of the guest.
We hope nothing will come between you and your Trafalgar vacation. Should you need to cancel your booking or any portion of it, your cancellation must be received in writing at river.us@trafalgar.com. It will be effective on the date of receipt. These cancellation fees are in addition to any cancellation fees that might be levied by your travel agent. There is no refund for unused services or for unused portions of the trip.
Travel Protection: If you purchased a travel protection plan from Trafalgar, you are eligible for a refund of your plan cost during the free look period, which is 10 days from the time you purchase the plan, provided: you are within 10 days of plan purchase, you have not started your trip, and you have not filed a claim. Travel Protection premiums past this point are non-refundable. For complete details and descriptions of Trafalgar travel protection plans please visit https://www.trafalgar.com/en-us/resources/travel-insurance.
Cancellation charges (per person) if you cancel your cruise:
|
Cancellation Notice Received Before Cruise-Tour Start Date |
Cancellation Charges Per Person | Airline Cancellation Charges Per Person |
| Cancellations up to 90 days prior to cruise-tour start date | Deposit ($350 per person for cruise-tour) | As per airline policy |
| Cancellations between 89-30 days prior to cruise-tour start date | 50% of the fare * | $75 plus airline charges |
| Cancellations between 29-2 days prior to cruise-tour start date | 80% of the fare * | $75 plus airline charges |
| Cancellations 1 day prior to cruise-tour start date | 100% of the fare * | $75 plus airline charges |
*Fare is defined as the cost of any cruise, or land, element purchased from Trafalgar
NO-SHOWS are subject to 100% penalty, applicable to bookings for all sailing regions.
If a person in a party cancels and there is a stateroom change caused by this cancellation (such as a double room to single), charges for the new stateroom type will be the responsibility of the remaining party.
Credit card bookings, the Provider should be advised of your credit card number when making your reservation directly with us. For security purposes, we are required to collect the guest’s credit card billing address, card expiration date and the customer verification code every time a payment is applied.
Your Travel Agent shall hold all monies for each, and every person named in the booking until the booking is confirmed at which time your Travel Agent shall provide those monies promptly to us. You consent to us depositing monies received by us as required by law. We will be entitled to keep interest earned on monies.
Deposit Protection program—5 Year Guarantee: Should your plans change and you cancel your booking ninety (90) days or more prior to your cruise/tour start date, you will receive a credit of $350 per person, valid for up to five years from date of cancellation. This credit cannot be used as a deposit or insurance payment for a future booking and can only be used as a credit (no cash value). Only one credit per person can be applied to each cruise or cruise/tour booked and is combinable with all current Trafalgar promotions.
Revision Fee:
Name Changes and Corrections: The Provider does not charge for name changes or corrections, however where third party costs are incurred these will be passed on to the guest. Not all airlines allow name changes or name corrections, and a new airfare may need to be purchased which will be passed onto the guest.
Other Booking Changes: The Provider does not charge for minor booking changes however where third party costs are incurred these will be passed on to the guest. Costs and charges may increase the closer to the departure date that changes are made. We will try to make your requested change, but it may on occasion not be possible. A change of trip date or itinerary after final payment is due (see Table) will be treated as a cancellation.
Air Cancellations: If you, as the Passenger cancel your air within 24 hours of booking you will receive a full refund of the amount paid for the airfare. After the first 24 hours, if you, as the Passenger, choose to cancel your air arrangements, airline imposed penalties may be up to 100% of the air ticket price. Published fares, promotional fares and some other airfares are non-refundable. Not showing up for your outbound flight as booked and ticketed will be considered a no-show, and all the connecting flights associated with this one, even a return flight will be cancelled and no refund will apply.
Guests who purchase air through Trafalgar may be eligible for our complimentary group airport transfers, or for private transfers at an additional price. If air is not purchased through Trafalgar, both group and private transfers may be purchased up to 45 days prior to departure. All flights must meet our transfer guidelines which can be found on our Transfers page.
Purchased transfers are non-refundable 29 days or fewer prior to your cruise/tour start date. No refunds will be issued for transfers that are missed due to delayed or cancelled flights, or other travel delays. Guests who miss their purchased or complimentary transfer must make their own way to the ship/hotel at their own expense. Trafalgar is not responsible for the cost of alternate travel arrangements due to missed transfers.
Attorney Fee Provision: This Agreement is deemed to be entered into in Orange County, California. The exclusive venue for any action concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions or any grievance relating to the cruise and/or tour shall be solely in the Superior Court of Orange County, California.
This Agreement shall be construed according to the internal laws of California without regard to conflicts of law principles. All guest claims must be submitted in writing and received by Trafalgar no later than 60 days after completion of the Trafalgar vacation. Guest claims not submitted and received within this time shall be deemed to be waived and barred. In any legal action, arbitration, or other proceeding to enforce, interpret, or construe the terms of this Agreement, or concerning any grievance relating to the cruise and/or tour, the prevailing party shall be entitled to recover actual reasonable attorneys’ fees, costs and expenses.
Responsibility and Waiver: The responsibility of Trafalgar Tours West Inc.and The Travel Corporation (2011) Pte Ltd is strictly limited. Trafalgar promotes and sells tour programs consisting of certain travel services on cruise ships (“Vessels”) or other modes of transport (“Transport”). Trafalgar does not own or operate any of the Vessels/Transport. The owners, operators and charterers (“Suppliers”) of the Vessels/Transport are independent of Trafalgar. Trafalgar makes no representations or warranties concerning the Suppliers or the Vessels/Transport. Trafalgar assumes no liability for any acts or omissions of any Supplier including, without limitation, those involving cancellation of tours/cruises, schedule changes, rerouting, delays, damage to or loss of baggage, property damage, equipment failures, accidents, death or injuries to persons regardless of cause, whether or not services are tendered or transportation provided are arranged through Trafalgar. Accordingly, you will not have any right to claim or recover against Trafalgar as a consequence of any negligent or wilful act or failure to act of any Suppliers or the condition or operation of any Vessels/Transport. Notwithstanding anything herein to the contrary, the liabilities and obligations of the Suppliers to you and your rights against the Suppliers, are subject to any and all Terms and Conditions of the Suppliers’ contract of carriage and any and all governmental/jurisdictional laws and regulations bearing upon or otherwise relating to such rights, liabilities, and obligations, including, without limitation, choice of law, jurisdiction of disputes, limitations of liability, and limitations on the time to file claims. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, death, injury, property damage, or personal loss to you or to those traveling with you, and that neither Trafalgar nor any representative of Trafalgar shall have any liability whatsoever. Additional risks and dangers may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft, and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects, and differing animal regulation, accident or illness in areas lacking means of rapid evacuation or medical facilities, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with Trafalgar to participate in such trips and activities you agree you will not make a claim against Trafalgar, its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage, or other loss, cost, or expense, however caused, as a result of or related to your contracting for, traveling to or from, or in any and every other way participating in the trip. You release Trafalgar, its related companies, and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives, and assigns.
California Seller of Travel Law: Trafalgar Tours West, Inc. is a registered seller of travel in the State of Orange County, California, CST #2077132 and is a participant in the Travel Consumer Restitution Fund. Registration as a seller of travel does not constitute an approval by the State of California. A complete explanation of your rights under the California Seller of Travel Law can be found at oag.ca.gov/travel.
Omissions: Trafalgar is not responsible for omissions, printing and/or presentation errors in brochures, on Internet sites, or in any other media where such information may be presented; Trafalgar reserves the right to make corrections as required.
Agreement: The payment of a deposit and/or the issuance of tickets or vouchers shall be deemed your consent to the Terms and Conditions as presented herein. It is specifically agreed that this agreement is entered into in Orange County, California, and in the event any legal or equitable action is initiated concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions, the exclusive venue for such action shall be solely in the Superior Court of California, in or for Orange County or the United States District Court for the Central District of California. This agreement shall be construed in accordance with California law without regard to conflicts of law principles.
Time of Publishing: The Terms and Conditions listed are those in effect at the time of printing and remain in effect until replaced. These Terms and Conditions replace all previous versions.
YOUR CRUISE TICKET CONTRACT: Transportation aboard the ship is provided solely by the Suppliers (ship owners and charterers) pursuant to the Terms and Conditions of the Passenger Ticket Contract that you will receive prior to embarkation. A copy of the Passenger Ticket Contract will be provided with your final documentation or earlier, upon request. Please note the Passenger Ticket Contract includes a clause specifying the courts of Basel, Switzerland as the exclusive forum for resolving disputes. The Passenger Ticket Contract is governed by the laws of Switzerland and is subject to limitations of liability and time limits for making claims under the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974 (“Athens Convention”) and the International Convention on Limitation of Liability for Maritime Claims, 1976 (“1976 Convention”). Where the terms of this Contract conflict with any applicable mandatory provision of law or international convention, including, where applicable, the Strasbourg Convention on the Limitation of Liability in Inland Navigation, 2012 (the “CLNI Convention”), the provisions of that law or convention prevail. Copies of applicable Conventions are available on request.
The USTOA $1 Million Travelers Assistance Program: Trafalgar Tours West, Inc., shares the coverage available under the USTOA $1 Million Travelers Assistance Program with other affiliates of The Travel Corporation which, as an Active Member of the USTOA, is required to post $1 Million with USTOA to be used to reimburse, in accordance with the Terms and Conditions of the USTOA $1 Million Travelers Assistance Program, the advance payments of Trafalgar Tours West, Inc, customers in the unlikely event of Trafalgar Tours West, Inc., bankruptcy, insolvency, or cessation of business. Further, you should understand that the $1 Million posted by The Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by Trafalgar Tours West, Inc. More details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to information@ustoa.com, or by visiting their website at USTOA.com.
TRAFALGAR TOURS WEST INC
3200 Bristol St, Suite 200, Costa Mesa, California 92626.
The Travel Corporation (2011) Pte Ltd
600 North Bridge Road, Parkview Square #06-06, Singapore 188778
Essential details and documents to help you prepare for your river cruise.
Trafalgar Tours Limited is a proud member of The Travel Corporation family of companies.
#SimplyTrafalgar
Travel House, Rue du Manoir St Peter Port, Guernsey, GY1 2JH
Copyright 2026 Trafalgar. All rights reserved.
MAKE TRAVEL MATTER® is a trademark of The TreadRight Foundation, registered in the U.S. and other countries and regions, and is being used under license