Last updated: June 2026
This privacy notice explains how Trafalgar uses and protects personal information related to our customers, website users, and others who interact with us. We are committed to protecting your personal data, and it is important that you read this privacy notice along with any other privacy notices we may provide when collecting or processing personal data, so you fully understand how and why we use your data. This notice supplements other privacy notices and does not override them.
Trafalgar (referred to as “we,” “us,” or “our” in this notice) values your privacy and strives to provide a secure, trustworthy experience across all interactions, whether you’re making a purchase, managing an account, or using our website.
We respect your right to privacy and aim to ensure you have a positive experience with us, whether visiting our website, making bookings, or interacting with our brand. We know your personal data is important to you, and we want you to feel confident in our data protection practices, which reflect our commitment to handling your information with care.
We collect personal data in various ways, including but not limited to:
• Direct Interactions: You may share personal information with us when you fill out forms, contact us by mail, phone, or email, or leave feedback about us on TripAdvisor or other platforms. This includes comments or photos posted on our social media platforms, as well as content where you have tagged us.
• Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. This data is collected using cookies, server logs, and other similar technologies.
• Third Parties: We may receive personal data about you from various third parties and public sources.
We process your personal data under the following legal bases:
• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contract: Processing is necessary for a contract we have with you or because you have asked us to take specific steps before entering into a contract.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your rights and interests do not override those interests.
We process personal data for the following activities, along with their respective legal bases:
|
Activity |
Purpose |
Legal Bases |
Source |
|
Customer Payments |
Process customer payments while meeting legal obligations and contractual agreements. |
Contract |
Live chat interactions, Customer support |
|
Customer Master Data Processing |
Manage and maintain accurate customer information for operational needs and contractual obligations. |
Contract |
Internal business operations, Data analysis |
|
Customer Self-Service |
Enable customers to independently manage their accounts and services. |
Contract |
Customer requests, Document distribution |
|
Abandoned Cart Follow-Up |
Re-engage customers who abandoned bookings to complete transactions. |
Legitimate Interests |
Marketing campaigns, Customer interactions |
|
Booking Services (Ecommerce) |
Facilitate and fulfil bookings made through ecommerce platforms. |
Contract |
Marketing campaigns, Prospective customer interactions |
|
Customer Booking |
Process and manage customer bookings for various services. |
Contract |
Direct mail campaigns, Customer preferences |
|
Booking Cruise Reservations |
Handle and confirm cruise reservations. |
Contract |
Competition entries, Customer interactions |
|
Customer Servicing via Genesys |
Provide customer support using the Genesys platform. |
Contract |
Customer inquiries, Interaction records |
|
Travel Agent/Partner Data Processing |
Manage data related to travel agents and partners for collaborative services. |
Contract |
Partner relationships, Customer interactions |
|
Booking Bus Tours |
Facilitate and confirm bus tour bookings. |
Contract |
Customer feedback, Survey responses |
|
Customer Tour/Trip Logistics |
Manage logistics and arrangements for customer tours or trips. |
Contract |
Customer feedback, Review submissions |
|
Candidate Data Processing |
Process data of candidates applying for positions within the organisation. |
Consent |
Website interactions, Marketing analytics |
|
Paid Media Marketing |
Conduct marketing activities through paid media channels (e.g., paid search, social ads). |
Legitimate Interests |
Advertising campaigns, Prospective customer interactions |
|
Customer Live Chat |
Provide real-time customer support via live chat. |
Consent |
Offline marketing campaigns, Customer preferences |
|
Business Intelligence Reporting |
Analyse data for business insights and reporting. |
Legitimate Interests |
Live chat interactions, Customer support |
|
Customer Document Distribution |
Distribute relevant documents to customers. |
Contract |
Internal business operations, Data analysis |
|
Customer Marketing Campaigns |
Execute marketing campaigns targeting existing customers. |
Legitimate Interests |
Customer requests, Document distribution |
|
Prospect Marketing |
Conduct marketing activities targeting prospective customers (e.g., email, digital marketing). |
Legitimate Interests |
Marketing campaigns, Customer interactions |
|
Brochure Direct Mail |
Send marketing brochures via direct mail. |
Consent |
Marketing campaigns, Prospective customer interactions |
|
Customer Competitions |
Organise and manage competitions for customers. |
Consent |
Direct mail campaigns, Customer preferences |
|
Customer Inquiries (RAQ) |
Handle and respond to customer inquiries (Request a Quote). |
Contract |
Competition entries, Customer interactions |
|
Customer Management with Ground Handlers and Third Parties |
Manage customer relationships with ground handlers and third parties. |
Contract |
Customer inquiries, Interaction records |
|
Customer Survey |
Conduct surveys to gather customer feedback. |
Legitimate Interests |
Partner relationships, Customer interactions |
|
Customer Reviews |
Collect and display customer reviews on our platforms. |
Legitimate Interests |
Customer feedback, Survey responses |
|
Website Visitors Marketing |
Conduct marketing activities targeting website visitors who have interacted with us. |
Legitimate Interests |
Customer feedback, Review submissions |
|
Prospect Advertising |
Advertise to prospective customers through various channels. |
Legitimate Interests |
Website interactions, Marketing analytics |
You may receive marketing communications from us if you have requested information or purchased goods/services from us, unless you have opted out. By opting in to receive marketing communications, you may also receive materials from our affiliated brands or partners offering related products, as well as through completed request-a-quote (RAQ) forms or brochure requests.
We may also receive your contact information from third-party lists, where you have provided consent to share your data with us for marketing purposes. This allows us to share information and offers related to our services with you.
For direct mail, you can unsubscribe by completing the following form: https://landingpages.getours.com/unsubscribe/.
Trafalgar Alerts: Mobile SMS messages terms and conditions
By opting in to receive Trafalgar Alerts, you consent to receive SMS messages that include booking reminders and updates on the latest Trafalgar news, deals and trips. To opt in, please complete the Newsletter Signup form on the homepage. After Opt-in, we will send you a message confirming your opt-in. Message and data rates may apply. 2 messages per month. By opting in to this service, you agree to receive mobile text alerts using an automatic telephone dialing system. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services. By signing up, you confirm that you are over the age of 13.
We and our suppliers or subcontractors may generate personal data about you in the following ways:
• Enquiries, Bookings, Complaints: Data generated when handling enquiries, bookings, or complaints.
• Fulfilment of Contracts: Data generated during the fulfilment of bookings or contractual agreements.
• Analysis of Personal Data: Insights gained through data analysis to improve services and customer experience.
• Website Usage: Data collected from your use of our website, as detailed in our cookie policy.
• Telephone Calls: Recordings of telephone calls for training and quality purposes.
Purpose: This data is used for operational purposes such as improving customer service, service delivery, and business analytics.
Legal Bases: The processing is based on legitimate interests to maintain and improve our services, fulfil contractual obligations, and comply with legal requirements.
We collect information regarding your accounts, registrations, and participation in loyalty programs.
Purpose: This data is used to manage your account, facilitate registrations and memberships, and administer loyalty programs.
Legal Bases: Processing is necessary for the performance of a contract and is based on our legitimate interests in providing personalised services and improving customer loyalty.
We process messages and communications related to bookings, enquiries, or contracts between you, us, and third parties.
Purpose: Correspondence data is essential for confirming bookings, responding to inquiries, resolving issues, and fulfiling contractual obligations.
Legal Bases: Processing is necessary for the performance of a contract and is based on our legitimate interests in providing efficient customer service and managing relationships.
We collect personal data from your use of our website, including:
• Data Collection: Information about your visits and interactions, including IP address, device details, browser type, operating system, and time-zone.
• Cookies and Web Beacons: Data collected through cookies and web beacons to enhance user experience and analyse website performance.
• Page Interactions: Data about the pages visited, services/products viewed, duration of interaction, etc.
Purpose: This data helps us improve website functionality, personalise user experience, and optimise marketing efforts.
Legal Bases: Processing is based on legitimate interests to understand user preferences, improve performance, and deliver relevant content and advertising.
We may process content you provide related to your experiences with us, including:
• Feedback, Blogs, Reviews, and Images: Content submitted to our platforms.
• Marketing Use: Use of such content in marketing materials, on our website, in emails, or shared with trade partners.
Purpose: User-generated content enhances marketing, promotes engagement, and provides authentic testimonials.
Legal Bases: Processing is based on consent when you submit content and is necessary for our legitimate interests in promoting services and engaging with our audience.
We may obtain personal data about you from third parties, including:
• Providers of Vacations, Accommodation, and Travel Services: Data obtained to fulfil bookings and provide comprehensive travel services.
• Credit, Fraud, and Identity Verification Agencies: Data obtained for identity verification, fraud prevention, and secure transactions.
• Businesses You Are Associated With: Data to enhance customer service and manage business relationships.
• Purchased Third-Party Lists: We may also receive personal data from third-party providers, including purchased marketing lists, where you have opted in to allow your information to be shared for marketing purposes.
• Social Media Platforms: We may collect personal data through interactions on social media platforms (e.g., Facebook, Instagram), including engagement with our advertisements and campaigns.
We may share your personal data with other affiliated brands under The Travel Corporation (TTC) if you have explicitly opted in, requested a quote (RAQ), or requested a brochure from those brands. Your data will only be shared under these specific circumstances, and we do not sell or share your personal information for any other purposes.
We (and any affiliate of the Travel Corporation Group, subcontractor, or other entity processing your personal data on our behalf) may transfer, store, and process your personal data within the European Economic Area ("EEA") and the United Kingdom. We may also transfer your personal data outside the EEA and the United Kingdom only to companies within our group or to parties with whom we have a contract based on the Standard Contractual Clauses issued by the European Commission. We ensure that your personal data is protected by requiring all our group companies and contracted parties to adhere to the same data protection standards. This ensures that adequate safeguards are in place for such transfers outside the EEA and the United Kingdom.
Our website is not meant for children, as defined by data protection laws, and we cannot always know the age of those using it. If a child has shared personal information without permission from a parent or guardian, the parent or guardian should contact us. If we find out that a child’s personal information was collected without proper consent, we will delete the child’s account, if they have one.
In some cases, we may need to collect children’s personal information, such as for bookings, buying travel-related services, or other special situations (like family-focused features). When we handle children’s information, we follow strict rules to ensure it is used lawfully, only when necessary, and kept secure.
If you have questions about how we protect children’s personal information, or if you are a parent or guardian who wants to delete or update your child’s information, please contact us.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. Specific retention periods for different aspects of your personal data are available upon request.
You have rights under data protection laws regarding your personal data, including the right to:
• Access your personal data.
• Correct your personal data.
• Erase your personal data.
• Object to processing of your personal data.
• Restrict processing of your personal data.
• Transfer your personal data.
• Withdraw consent.
To exercise any of these rights, please use our dedicated online Data Request Form at Data Request Form | The Travel Corporation (ttc.com), or email your request to compliance@ttc.com.
We prioritise your data security with strict measures to prevent unauthorised access, loss, or disclosure:
• Physical Security: Secure premises and controlled access to storage areas.
• Encryption and Network Security: Data encryption, firewalls, and advanced security protocols.
• Access Control: Restricted data access with strong authentication.
• Data Minimisation: Collect and retain only necessary data.
• Audits and Monitoring: Regular checks for vulnerabilities and compliance.
• Staff Training: Ongoing education on data protection practices.
• Incident Response: Rapid action plan for data breaches.
• Third-party Compliance: Ensured through contracts.
• Privacy by Design: Privacy integrated into our systems from the start.
• Continuous Improvement: Regular updates to security measures.
These measures ensure your personal data is safe and handled responsibly at all times.
We keep our privacy notice under regular review. Any changes we make to our privacy notice will be posted on this page and, where appropriate, notified to you by email.
The data controller responsible for the processing of your personal data is Trafalgar, located at Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH. You can contact us at email at privacy@ttc.com, by phone at 0800 533 5619, or by post at Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH for any privacy-related queries.
If your data is shared with affiliated brands under TTC, those brands will process your data in accordance with their own privacy notices, and personal data will only be shared under the circumstances outlined in this notice.
For further details on how we and our affiliated brands handle your data, please refer to the individual privacy notices of each brand.
Trafalgar Tours Limited is a proud member of The Travel Corporation family of companies.
#SimplyTrafalgar
Travel House, Rue du Manoir St Peter Port, Guernsey, GY1 2JH
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