Question 1

Your Trip

Accepted Answer

All fares are per guest in CAD dollars based on double occupancy unless otherwise noted. Fares are capacity controlled and are subject to change at any time without notice. All applicable discounts are applied sequentially. Fixed savings amounts are deducted prior to applying any percentage-based discounts. Availability of all stateroom categories cannot be guaranteed. Additional restrictions may apply. If you have purchased your transatlantic or transpacific air with Trafalgar and/or you have purchased a cruise/tour package with Trafalgar that includes air, your entire package price will be guaranteed at time of payment.Reservations and Payments: A deposit of $350 per person is required at time of booking for cruise and land packages. Final payment is due at least 90 days prior to departure, and for bookings made within 90 days of departure full payment is due at time of booking. For all new bookings, a courtesy hold of up to 72 hours is allowed but cannot extend past the final payment due date. Reservations will be cancelled past the 72 hours above if payments are not received in a timely manner. When making multiple trip bookings, full payment is for all trips according to the scheduled departure date of the first departing trip. Some special promotions may have different payment deadlines. For all guests booking air travel with Trafalgar, a separate nonrefundable airfare deposit of $350 per person is required at time of booking. Upon receipt of airfare deposit your airfare, tax, and fuel surcharges are final. You may cancel your air within 24 hours of booking and receive a full refund of the airfare deposit or the total amount paid for air if paid in full at time of booking.Waitlists: Trafalgar may offer guests the ability to be waitlisted on some sold out departures. If you choose to make a waitlist, a fully refundable deposit of $350 per person is required at the time the waitlist is made and can only be paid by credit card. Trafalgar will contact guests when their requested accommodations become available. Pricing will be effective from the date the waitlist request was created. Once a waitlist request is confirmed, standard payment and cancellation policies will apply to the new booking. You can remain on the waitlist until the day of departure, after which the waitlist will automatically cancel, and we will refund all monies paid to Trafalgar. If you wish to cancel your waitlist before this time, please contact our Reservations department.
 
Items Not Included in the Published Price: These include, but are not limited to, airfares to and from your destination except where specified; airport/departure taxes; excess baggage charges; aircraft seat assignments; cost of passports and visas; taxes; serviced laundry; phone calls; all items of a personal nature; items not included on regular menus; meals not detailed in the itinerary; expenses for additional sightseeing not specified in the itinerary; and health, accident, baggage, or travel insurance.
 
Complimentary Beverages: Complimentary beverages onboard include wine, beer, coffee, tea, soft drinks, and water with lunch and dinner and a 24-hour coffee and water station.
 
Gratuities: Gratuities for onboard personnel (ship crew) are included during the cruise/tour with the exception of gratuities for your Experience Director and Experience Manager. Additional tipping for onboard personnel is not expected nor required and is at the discretion of the guest.

Question 2

Cancellation Policy

Accepted Answer

We hope nothing will come between you and your Trafalgar vacation. Should you need to cancel your booking or any portion of it, your cancellation must be received in writing at  river.ca@trafalgar.com. It will be effective on the date of receipt. These cancellation fees are in addition to any cancellation fees that might be levied by your travel agent. There is no refund for unused services or for unused portions of the trip.Cancellation charges (per person) if you cancel your cruise:

Cancellation Notice Received Before Cruise-Tour Start Date

Cancellation Charges Per Person
Airline Cancellation Charges Per Person

Cancellations up to 90 days prior to cruise-tour start date
Deposit ($350 per person for cruise-tour)
As per airline policy

Cancellations between 89-30 days prior to cruise-tour start date
50% of the fare *
$75 plus airline charges

Cancellations between 29-2 days prior to cruise-tour start date
80% of the fare *
$75 plus airline charges

Cancellations 1 day prior to cruise-tour start date
100% of the fare *
$75 plus airline charges

*Fare is defined as the cost of any cruise, or land, element purchased from Trafalgar
NO-SHOWS are subject to 100% penalty, applicable to bookings for all sailing regions.  
 
If a person in a party cancels and there is a stateroom change caused by this cancellation (such as a double room to single), charges for the new stateroom type will be the responsibility of the remaining party. 
 
Credit card bookings, the Provider should be advised of your credit card number when making your reservation directly with us. For security purposes, we are required to collect the guest’s credit card billing address, card expiration date and the customer verification code every time a payment is applied. 
 
Your Travel Agent shall hold all monies for each, and every person named in the booking until the booking is confirmed at which time your Travel Agent shall provide those monies promptly to us. You consent to us depositing monies received by us as required by law. We will be entitled to keep interest earned on monies. 
 
Deposit Protection program—5 Year Guarantee: Should your plans change and you cancel your booking ninety (90) days or more prior to your cruise/tour start date, you will receive a credit of $350 per person, valid for up to five years from date of cancellation. This credit cannot be used as a deposit or insurance payment for a future booking and can only be used as a credit (no cash value). Only one credit per person can be applied to each cruise or cruise/tour booked and is combinable with all current Trafalgar promotions.
 
Revision Fee:
Name Changes and Corrections: The Provider does not charge for name changes or corrections, however where third party costs are incurred these will be passed on to the guest. Not all airlines allow name changes or name corrections, and a new airfare may need to be purchased which will be passed onto the guest.
 
Other Booking Changes: The Provider does not charge for minor booking changes however where third party costs are incurred these will be passed on to the guest. Costs and charges may increase the closer to the departure date that changes are made. We will try to make your requested change, but it may on occasion not be possible. A change of trip date or itinerary after final payment is due (see Table) will be treated as a cancellation.
 
Air Cancellations: If you, as the Passenger cancel your air within 24 hours of booking you will receive a full refund of the amount paid for the airfare. After the first 24 hours, if you, as the Passenger, choose to cancel your air arrangements, airline imposed penalties may be up to 100% of the air ticket price. Published fares, promotional fares and some other airfares are non-refundable. Not showing up for your outbound flight as booked and ticketed will be considered a no-show, and all the connecting flights associated with this one, even a return flight will be cancelled and no refund will apply.

Question 3

Your Flight

Accepted Answer

Airfare:Trafalgar wants to help make your entire vacation smooth sailing, so we offer great values on airfares from most major cities in Canada. Please contact your Travel Professional or Trafalgar for the most up-to-date prices. As airfares and schedules are subject to availability, we encourage you to book early. Business Class flights may not be available for flight segments within Canada, or Europe and may require travel in economy class.
 
The Provider does not hold an allocation of air seats, and all flight reservations are made on request and are subject to the terms and conditions of the airline. A separate non-refundable air deposit of C$600 per person is due for the airfare booked in conjunction with a Trafalgar cruise/tour and is required at the time air is booked. Upon receipt of air deposit your airfare, tax and fuel surcharges are final. Once air is booked and deposited, we may issue your air ticket at any time.
 
Air Travel Change Fees: If you, as the Passenger, change your air travel itinerary before your ticket is issued, you will be charged a C$70 per person change fee (see Revision Fee). This charge will apply each time you make a change. If you change your air travel itinerary after your ticket is issued, you will be charged a C$140 per person per change fee, and you will be responsible for any increase in airfare and/or penalties levied by the airline, which may be up to 100% of the air ticket value.
Airline Schedule Changes and Cancellations: If the airline notifies Trafalgar of a major schedule change, we will notify you or your travel agent by email. Changes in flight time or operating airline will not result in eligibility for reimbursement or reduced change fees should you not accept the schedule change offered by the airline.
 
If the airline cancels your flight(s) and is not able to protect you on alternate flight(s) Trafalgar will attempt to secure new air for you and any fare differential will be yours to pay. Should you not accept the new air itinerary within the timeframe allowed the air will be released and we will issue a refund of the amount received for airfare. Not showing up for your outbound flight as booked and ticketed will be considered a no-show, and all the connecting flights associated with this one, even a return flight will be cancelled, and no refund will apply.
Air Bookings and Restrictions: Airline regulations require us to collect your full first, middle, and last names as they appear on your passport or government-issued ID, as well as date of birth and gender. This information is required before we can book your air. Trafalgar is not responsible for denied boarding or reissue costs due to an incorrect name, date of birth, or gender information supplied to Trafalgar.
 
Flight itineraries provided prior to ticketing are subject to change without notice. Trafalgar is not responsible for any inconvenience, or any costs or fees incurred by delays, lost luggage, or disruption of air service. Flight itineraries provided are subject to change by the Air Carrier(s). We recommend you contact the airline within seven (7) days of departure to reconfirm your flights.
Seat Assignments and Special Services: Requests for seat assignments, special meals, and special services must be made directly to the airline. Not all airlines offer pre-assigned seats; some may charge for pre-assigned seats and any additional charge imposed by the airlines will be at the guest’s expense. Seating is solely under the airlines' control, as are itinerary changes, flight delays, and schedule changes. Some airfares used by Trafalgar are not eligible for frequent flyer mileage or seat upgrades.

Question 4

Arrival and Departure Transfers

Accepted Answer

Guests who purchase air through Trafalgar may be eligible for our complimentary group airport transfers, or for private transfers at an additional price. If air is not purchased through Trafalgar, both group and private transfers may be purchased up to 45 days prior to departure. All flights must meet our transfer guidelines which can be found on our Transfers page https://www.trafalgar.com/en-ca/river-cruises/transfers.
 
Purchased transfers are non-refundable 29 days or fewer prior to your cruise/tour start date. No refunds will be issued for transfers that are missed due to delayed or cancelled flights, or other travel delays. Guests who miss their purchased or complimentary transfer must make their own way to the ship/hotel at their own expense. Trafalgar is not responsible for the cost of alternate travel arrangements due to missed transfers.

Question 5

Additional Considerations

Accepted Answer

Baggage Fees, Baggage, and Personal Belongings:Trafalgar allows one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person onboard our ships and motorcoaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage. Additional taxes and surcharges may be collected by foreign government and non-government entities. Keep an eye on your baggage—it is your responsibility throughout the trip. Trafalgar is not responsible for loss, theft, or damage to baggage and/or personal belongings at any time during the cruise, or on included transfers and other transportation. Flights included as part of the cruise/tour itinerary: Should your Trafalgar itinerary include one or more flights within the region visited as part of your cruise/tour itinerary, such flights will be in economy class. Should passengers’ baggage exceed the airline’s limit, excess baggage fees may be levied and will be the passengers’ responsibility to pay.
Check-In and Check-Out Times:Please note that standard check-in and check-out times will apply regardless of flight schedules or transfer arrangements.
 
ARRIVALS: On the day of embarkation, your stateroom will be ready after 3:00 PM. Guests who embark prior to 3:00 PM can wait in one of the public areas onboard. For itineraries beginning at a hotel, your room will be ready after the hotel’s standard check-in time. Trafalgar is unable to request early check-ins.
 
DEPARTURES: On the day of disembarkation, you must vacate your stateroom by 8:00 AM. Guests with flights departing later in the day may wait onboard in one of the public areas until 1:00 PM or later, depending on the sailing schedule. For itineraries ending at a hotel, you must vacate your room by the hotel’s standard check-out time. Trafalgar is unable to request late check-outs.
Mandatory Passenger Registration:Trafalgar Guests are required to register for their cruise at https://www.trafalgar.com/en-ca/river-cruises/passenger-information-form. There you can provide the following necessary information:

Your full name and date of birth as shown on your passport.
Your personal details, including your email address and phone number.
Your emergency contact info and travel insurance details.
Any dietary, medical or other special requirements you may have.

If your cruise/tour includes air travel as part of the program, flights will be booked using the passport information provided on our registration form.
Documents:Provided full payment has been received on time and registration is completed, travel documents will be emailed to you 30 days prior to travel. Here, you’ll also find information about your cruise such as the point of embarkation, your accommodations, and answers to a host of FAQs.
Passport/Visa:A valid passport is required to travel on all Trafalgar programs. Passports must be valid for at least six (6) months after the scheduled return date of the trip. You should check with your Travel Advisor or the Canadian Consulate Service for information regarding necessary visas and other documentation. Non-Canadian citizens must contact the appropriate consular office for entry requirements pertaining to your trip. Any visa(s) or other documentation required for a particular itinerary is the sole responsibility of the guest.
 
Due to government-imposed security/immigration measures, passport information and emergency contact information are required for all passengers prior to release of documentation. Visas can be acquired for a fee through the consulates or embassies of the countries to be visited, and in some cases, they can be purchased on arrival. Obtaining and carrying these documents is your sole responsibility; Trafalgar will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages, and/or losses, including missed portions of your trip, related to improper travel documentation.
ETIAS: The European Travel Information and Authorisation System (ETIAS) is a visa waiver/pre-screening program for ALL travellers who are visiting countries in the Schengen Area, Cyprus, Bulgaria, and Romania. Guests will complete a short online application with security, health, and passport questions, pay a processing fee, and obtain an approved ETIAS visa waiver within approximately 72 hours. The waiver will be required for entry and will be valid for short-term stays of up to 90 days. Travellers can then move freely between the Schengen countries as there are no internal hard borders within the zone. For more information, please visit the official website: https://travel-europe.europa.eu/en/etias.
Travel Insurance Recommendation: Travel insurance is highly recommended for all guests covering all applicable dates of travel with the Provider. This insurance should cover: trip interruption, personal injury, medical expenses, quarantine expenses, evacuation and repatriation cover including during pandemic events. The choice of insurer is yours. The availability of travel insurance and extent of cover is constantly changing, please refer to our website for most up to date information or talk to your reservation agent. The Provider cannot be held responsible for your failure to obtain insurance which is appropriate, and we recommend you purchase your insurance at or soon after booking your trip. The Provider (other than in circumstances where the Provider has been negligent) will not be held liable for any costs incurred by the guest resulting from their failure to obtain adequate travel insurance. Your cruise documents will not be released until the insurance acknowledgement section of the Passenger Information Form has been completed. If you do not currently have travel insurance, please contact Trafalgar or your travel advisor as soon as possible to discuss your options.
Itinerary Changes: You can count on the value of Trafalgar’s experience and regional knowledge to make sure you enjoy your cruise/tour even when conditions beyond our control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require Trafalgar to make adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, vessels, and hotels as they are shown in the brochure, Trafalgar reserves the right to substitute itineraries, hotels, or vessels. In such cases, we will do everything we can to make sure the locations visited, the excursions taken and the hotels or vessels offered are similar to the ones originally planned. Any changes to itineraries will not result in eligibility for a refund. Itineraries are subject to change without notice and may need to be altered specifically because of water levels, wind factors, or other conditions. Guests who choose to cancel or interrupt their cruise or cruise/tour due to an itinerary change will be subject to our standard Cancellation Policy.
Advanced, Cancelled, or Delayed Sailing: Trafalgar reserves the right to cancel, advance, postpone, or modify scheduled departure, return, or itinerary dates, as well as locations, events, and schedules, and may, but is not obligated to, substitute, vary, alter, reschedule, cancel, and/or relocate any accommodations, vessels, modes of transportation, and other aspects of the holiday. Trafalgar is authorized to take these actions due to causes or circumstances of any kind or nature beyond Trafalgar’s control or causes or circumstances within Trafalgar’s control that Trafalgar deems to make such actions appropriate. Trafalgar will not be liable for cancellation, delay, rescheduling, or other adjustment or impact to a departure or itinerary, or other aspects of the holiday brought about due to force majeure or other circumstances beyond its control that prevent or interfere with any aspect of the cruise/tour, also including governmental and administrative actions. The company’s only liability will be to provide Passengers the amount it has received for the Contract in the form of a Future Travel Credit or at Trafalgar’s discretion a refund of monies paid to Trafalgar in connection with such cruise/tour. Trafalgar is not responsible for other travel arrangements affected due to our cancellations or changes and is not liable for any cancellation or change costs or penalties incurred on other travel arrangements made with or without the provider, including air tickets.
Stateroom Changes: If due to unexpected technical or other unforeseen circumstances, it becomes necessary to change a guest’s stateroom onboard, any change to stateroom category will result in eligibility for a refund equal to the fare difference between the category booked and the category of relocation.
Extensions/Land Tours: Trafalgar reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons. If you, as the Passenger, choose to cancel your pre- or post-cruise extension one hundred and nineteen (119) days or less before departure, then please refer to the Cancellation Policy section for the applicable cancellation policy and penalties that will be applied.
Security: Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. Risks are involved in travel to any country that may experience security difficulties. You must accept these risks and assume responsibility for your own travel decisions.
Health and Mobility: The Company strives to provide a safe, enjoyable, and memorable travel experience for all passengers, and has therefore put the following policies in place:

All guests must ensure they are medically and physically fit for travel.
Passengers are required to advise the Company at time of booking of any physical, medical, or other special needs that require accommodation. After the time of booking, should a Passenger develop a physical or medical condition that requires accommodation, the Passenger is required to advise the Company.
The Company may impose health and safety requirements necessary for the safe operation of the cruise-tour, and for the wellbeing of our Passengers and crew. The Company may also exclude an individual from participating in a tour or activity if that individual’s participation poses a direct threat to health or safety. To stop the spread of contagious illnesses, the Company or local authorities may require the isolation or quarantine of Passengers. These measures will not result in the eligibility for a refund of unused features or services.
The Company welcomes Passengers with special needs or disabilities, however, please note that the Company does not provide personal medical or mobility devices (such as wheelchairs, hearing aids, or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting, or dressing). A companion capable of providing such assistance must accompany any Passenger who requires services of a personal nature.
The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.
Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, stairs, and locations which may not be easily accessible or accessible by wheelchair. During the tour, the Company may make arrangements with carriers, hotels, and other independent suppliers to provide travel services. These parties are independent entities over which the Company has no control. Accommodations on international tours may differ from those in your home country. The Company cannot guarantee disability access or accommodations for passengers travelling on international tours.
The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with Company’s Terms and Conditions.

Early Return, Illness or Absence:Early return expenses are the guest’s responsibility, unless this is due to negligence by the Provider. There is no refund for absence or early departure from a trip, including but not limited to missed hotels, transfers, meals or sightseeing cruises or optional extensions. The Provider urges you to purchase travel insurance which covers such circumstances. The Provider makes no representation or guarantees concerning reimbursement, scope of coverage, or other aspects of any travel insurance policy or claim.
Young Travellers:Guests must be 5 years of age or older. Guests who are less than 18 years of age must be accompanied by a parent or guardian and booked in a cabin with someone who is 21 years of age or older.
Smoking Policy: For the comfort of all our guests, smoking is only permitted on the sun decks of our ships. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials including vapor e-cigarettes.
Diets: Please advise the Trafalgar reservation agent of specific dietary considerations and we will do our best to accommodate your request. Please also indicate your needs when you complete the Passenger Information Form.
Shipboard Credit: If your Trafalgar River booking includes shipboard credit, it will be automatically applied to your onboard account. Shipboard credit is issued in Euros. In general, shipboard credit can be used towards the onboard purchase of beverages and tours not included in the cruise price, as well as items in our gift shop, and spa services. It cannot be used as a gratuity or to purchase items that are not sold onboard. Shipboard Credit is not available for purchase, and unused portions thereof are not refundable.
Pets: Pets are not permitted on Trafalgar trips.

Question 6

Legal Notes

Accepted Answer

Attorney Fee Provision: This Agreement is deemed to be entered into in Province of Ontario. The exclusive venue for any action concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions or any grievance relating to the cruise and/or tour shall be solely in the Superior Court of Justice in the City of Toronto, ON. This Agreement shall be construed according to the internal laws of Ontario, Canada without regard to conflicts of law principles. All guest claims must be submitted in writing and received by Trafalgar no later than 60 days after completion of the Trafalgar vacation. Guest claims not submitted and received within this time shall be deemed to be waived and barred. In any legal action, arbitration, or other proceeding to enforce, interpret, or construe the terms of this Agreement, or concerning any grievance relating to the cruise and/or tour, the prevailing party shall be entitled to recover actual reasonable attorneys’ fees, costs and expenses.
Responsibility and Waiver: The responsibility of Trafalgar Tours Of Canada Ltd. is strictly limited. Trafalgar promotes and sells tour programs consisting of certain travel services on cruise ships (“Vessels”) or other modes of transport (“Transport”). Trafalgar does not own or operate any of the Vessels/Transport. The owners, operators and charterers (“Suppliers”) of the Vessels/Transport are independent of Trafalgar. Trafalgar makes no representations or warranties concerning the Suppliers or the Vessels/Transport. Trafalgar assumes no liability for any acts or omissions of any Supplier including, without limitation, those involving cancellation of tours/cruises, schedule changes, rerouting, delays, damage to or loss of baggage, property damage, equipment failures, accidents, death or injuries to persons regardless of cause, whether or not services are tendered or transportation provided are arranged through Trafalgar. Accordingly, you will not have any right to claim or recover against Trafalgar as a consequence of any negligent or wilful act or failure to act of any Suppliers or the condition or operation of any Vessels/Transport. Notwithstanding anything herein to the contrary, the liabilities and obligations of the Suppliers to you and your rights against the Suppliers, are subject to any and all Terms and Conditions of the Suppliers’ contract of carriage and any and all governmental/jurisdictional laws and regulations bearing upon or otherwise relating to such rights, liabilities, and obligations, including, without limitation, choice of law, jurisdiction of disputes, limitations of liability, and limitations on the time to file claims. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, death, injury, property damage, or personal loss to you or to those traveling with you, and that neither Trafalgar nor any representative of Trafalgar shall have any liability whatsoever. Additional risks and dangers may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft, and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects, and differing animal regulation, accident or illness in areas lacking means of rapid evacuation or medical facilities, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with Trafalgar to participate in such trips and activities you agree you will not make a claim against Trafalgar, its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage, or other loss, cost, or expense, however caused, as a result of or related to your contracting for, traveling to or from, or in any and every other way participating in the trip. You release Trafalgar, its related companies, and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives, and assigns.
Omissions: Trafalgar is not responsible for omissions, printing and/or presentation errors in brochures, on Internet sites, or in any other media where such information may be presented; Trafalgar reserves the right to make corrections as required.
Agreement: The payment of a deposit and/or the issuance of tickets or vouchers shall be deemed your consent to the Terms and Conditions as presented herein. It is specifically agreed that this agreement is entered into in the Province of Ontario, and in the event any legal or equitable action is initiated concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions, the exclusive venue for such action shall be solely in the Superior Court of Justice in the City of Toronto, ON. This agreement shall be construed in accordance with Ontario law without regard to conflicts of law principles.
Time of Publishing: The Terms and Conditions listed are those in effect at the time of printing and remain in effect until replaced. These Terms and Conditions replace all previous versions.
YOUR CRUISE TICKET CONTRACT: Transportation aboard the ship is provided solely by the Suppliers (ship owners and charterers) pursuant to the Terms and Conditions of the Passenger Ticket Contract that you will receive prior to embarkation. A copy of the Passenger Ticket Contract will be provided with your final documentation or earlier, upon request. Please note the Passenger Ticket Contract includes a clause specifying the courts of Basel, Switzerland as the exclusive forum for resolving disputes. The Passenger Ticket Contract is governed by the laws of Switzerland and is subject to limitations of liability and time limits for making claims under the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974 (“Athens Convention”) and the International Convention on Limitation of Liability for Maritime Claims, 1976 (“1976 Convention”). Where the terms of this Contract conflict with any applicable mandatory provision of law or international convention, including, where applicable, the Strasbourg Convention on the Limitation of Liability in Inland Navigation, 2012 (the “CLNI Convention”), the provisions of that law or convention prevail. Copies of applicable Conventions are available on request.
FINANCIAL PROTECTIONWe provide financial protection for our package vacations. The company participates in The Ontario Travel Industry Compensation Fund which compensates consumers who paid for but did not receive travel services because of the bankruptcy or insolvency of a registered Ontario travel agency or travel wholesaler to a maximum of C$5,000,000 per incident. Consumers may also be eligible for reimbursement from the Compensation Fund if they booked and paid for airline or cruise line travel services from an Ontario registered travel retailer and have not received the travel services due to the bankruptcy or insolvency of the airline or cruise line. Individual consumers may be eligible for reimbursement up to C$5,000 per person, subject to the provisions of Ontario Regulation 26/05 pursuant to the Travel Industry Act, 2002.
TRAFALGAR TOURS OF CANADA LTD33 Kern Road, Toronto, Ontario, Canada, M3B 1S9 Tel: 1647-428-7391 toll-free in Canada: 1-844-888-0217Travel Industry Council of OntarioTrafalgar Tours of Canada LTD is a registered seller of wholesale and retail travel in Ontario and is a participant in the Travel Industry Compensation Fund TICO registration: R50015870 and W1583987

Terms and Conditions for River Cruises

2027 Terms & Conditions

Your Trip

Cancellation Policy

Your Flight

Arrival and Departure Transfers

Additional Considerations

Legal Notes

Before you travel

Passenger information form

Transfers