Question 1

Your Trip

Accepted Answer

All fares are per guest in Rand based on twin occupancy unless otherwise noted. Fares are capacity controlled and are subject to change at any time without notice. All applicable discounts are applied sequentially. Fixed savings amounts are deducted prior to applying any percentage-based discounts. Availability of all stateroom categories cannot be guaranteed. Additional restrictions may apply. If you have purchased your transatlantic or transpacific air with Trafalgar and/or you have purchased a cruise/tour package with Trafalgar that includes air, your entire package price will be guaranteed at time of payment.
 
Reservations and Payments: A deposit of at least 10% of the cruise/tour fare (cruise/tour plus port charge plus pre and/or post land extensions, less applicable discounts), per person is required at time of booking. Final payment is due at least 120 days prior to departure, and for bookings made within 120 days of departure full payment is due at time of booking. For all new bookings, a courtesy hold of up to 72 hours is allowed but cannot extend past the final payment due date. Reservations will be cancelled past the 72 hours above if payments are not received in a timely manner. When making multiple trip bookings, full payment is for all trips according to the scheduled departure date of the first departing trip. Some special promotions may have different payment deadlines. Payment in full for the airfare booked in conjunction with a Trafalgar cruise/tour is required at time of booking. Upon receipt of full air payment your airfare, tax and fuel surcharges are final. If full payment has been made, cancellation or changes will result in additional fees, dependent on the airline.
 
Items Not Included in the Published Price: These include, but are not limited to, airfares to and from your destination except where specified; airport/departure taxes; excess baggage charges; aircraft seat assignments; cost of passports and visas; taxes; laundry; phone calls; all items of a personal nature; items not included on regular menus; meals not detailed in the itinerary; expenses for additional sightseeing not specified in the itinerary; and health, accident, baggage, or travel insurance.
Complimentary Beverages: Complimentary beverages onboard include wine, beer, coffee, tea, soft drinks, and water with lunch and dinner and a 24-hour coffee and water station.
Gratuities: Gratuities for onboard personnel (ship crew) are included during the cruise/tour with the exception of gratuities for your Experience Director and Experience Manager. Additional tipping for onboard personnel is not expected nor required and is at the discretion of the guest.

Question 2

Cancellation Policy

Accepted Answer

We hope nothing will come between you and your Trafalgar holiday. Should you need to cancel your booking or any portion of it, your cancellation must be received in writing at river.za@trafalgar.com. It will be effective on the date of receipt. These cancellation fees are in addition to any cancellation fees that might be levied by your travel agent. There is no refund for unused services or for unused portions of the trip. For additional worry free travel, please see the Gold Seal Protection Plan section of our website, though it should be noted that this is not a replacement for comprehensive travel insurance and we recommend guests consider purchasing comprehensive travel insurance before they depart South Africa.
Cruise/Tour Cancellation Charges, per person and based upon the date of cancellation, are as follows:

Cancellation Notice Received Before Cruise-Tour Start Date
Cancellation Charges Per Person

Cancellations up to 120 days prior to cruise-tour start date
R5000 per person for cruise/tour

Cancellations between 119-90 days prior to cruise-tour start date
25% of the fare *

Cancellations between 89-60 days prior to cruise-tour start date
50% of the fare *

Cancellations between 59-30 days prior to cruise-tour start date
75% of the fare *

Cancellations less than 30 days prior to cruise-tour start date
100% of the fare *

*Fare is is defined as the cost of your reservation purchased purchased from Trafalgar
NO-SHOWS are subject to 100% penalty, applicable to bookings for all sailing regions. If air is cancelled one hundred and nineteen (119) days prior to departure or less, the full price of your air is non-refundable.
If a person in a party cancels and there is a stateroom change caused by this cancellation (such as a twin room to single), charges for the new stateroom type will be the responsibility of the remaining party. Credit card bookings, the Provider should be advised of your credit card number when making your reservation directly with us. For security purposes, we are required to collect the guest’s credit card billing address, card expiration date and the customer verification code every time a payment is applied. Your Travel Agent shall hold all monies for each, and every person named in the booking until the booking is confirmed at which time your Travel Agent shall provide those monies promptly to us. You consent to us depositing monies received by us as required by law. We will be entitled to keep interest earned on monies.
Deposit Protection program—5 Year Guarantee: Should your plans change and you cancel your booking one hundred and twenty (120) days or more prior to your cruise/tour start date, you will receive a credit of R5000 per person, valid for up to five years from date of cancellation. This credit cannot be used as a deposit or Gold Seal Protection payment for a future booking and can only be used as a credit (no cash value). Only one credit per person can be applied to each cruise or cruise/tour booked and is combinable with all current Trafalgar promotions.
Revision Fee: A fee of R500 per person, per transaction, will be charged for any revision made to the reservation unless the change increases the value of the booking. A passenger name change, and cruise/tour date change will be treated as a cancellation subject to our cancellation policy, and a new reservation must be made. Any revision to a booking may result in the loss of a confirmed airline reservation, Trafalgar change fees (refer to the Air Travel change fees section for details), increased airfare, and any charges levied by the airlines, which will be payable by the passenger.
Gold Seal Protection: Gold Seal Protection premiums are non-refundable.
Air Cancellations:If you, as the Passenger cancel your air within 24 hours of booking you will receive a full refund of the amount paid for the airfare. After the first 24 hours, if you, as the Passenger, choose to cancel your air arrangements one hundred and twenty (120) days or more before departure, your air deposit will be non-refundable. If you choose to cancel your air one hundred and nineteen (119) days prior to departure or less, the full price of your air is non-refundable.

Question 3

Your Flight

Accepted Answer

Airfare: Trafalgar wants to help make your entire holiday smooth sailing, so we offer great values on airfares from most major cities in South Africa. Please contact your Travel Professional or Trafalgar for the most up-to-date prices. As airfares and schedules are subject to availability, we encourage you to book early. Business Class flights may not be available for flight segments within South Africa or Europe and may require travel in economy class. The Provider does not hold an allocation of air seats, and all flight reservations are made on request and are subject to the terms and conditions of the airline.
Air Travel Change Fees: If you, as the Passenger, change your air travel itinerary before your ticket is issued, you will be charged a R500 per person change fee (see Revision Fee). This charge will apply each time you make a change. If you change your air travel itinerary after your ticket is issued, you will be charged a R1100 per person per change fee, and you will be responsible for any increase in airfare and/or penalties levied by the airline, which may be up to 100% of the air ticket value.
Airline Schedule Changes and Cancellations: If the airline notifies Trafalgar of a major schedule change, we will notify you or your travel agent by email. Changes in flight time or operating airline will not result in eligibility for reimbursement or reduced change fees should you not accept the schedule change offered by the airline. If the airline cancels your flight(s) and is not able to protect you on alternate flight(s) Trafalgar will attempt to secure new air for you and any fare differential will be yours to pay. Should you not accept the new air itinerary within the timeframe allowed the air will be released and we will issue a refund of the amount received for airfare. Not showing up for your outbound flight as booked and ticketed will be considered a no-show, and all the connecting flights associated with this one, even a return flight will be cancelled, and no refund will apply.
Air Bookings and Restrictions: Airline regulations require us to collect your full first, middle, and last names as they appear on your passport or government-issued ID, as well as date of birth and gender. This information is required before we can book your air. Trafalgar is not responsible for denied boarding or reissue costs due to an incorrect name, date of birth, or gender information supplied to Trafalgar. Flight itineraries provided prior to ticketing are subject to change without notice. Trafalgar is not responsible for any inconvenience, or any costs or fees incurred by delays, lost luggage, or disruption of air service. Flight itineraries provided are subject to change by the Air Carrier(s). We recommend you contact the airline within seven (7) days of departure to reconfirm your flights.
Seat Assignments and Special Services: Requests for seat assignments, special meals, and special services must be made directly to the airline. Not all airlines offer pre-assigned seats; some may charge for pre-assigned seats and any additional charge imposed by the airlines will be at the guest’s expense. Seating is solely under the airlines' control, as are itinerary changes, flight delays, and schedule changes. Some airfares used by Trafalgar are not eligible for frequent flyer mileage or seat upgrades.

Question 4

Arrival and Departure Transfers

Accepted Answer

Guests who purchase air through Trafalgar may be eligible for our complimentary group airport transfers, or for private transfers at an additional price. If air is not purchased through Trafalgar, both group and private transfers may be purchased up to 45 days prior to departure. All flights must meet our transfer guidelines which can be found on our Transfers page https://www.trafalgar.com/en-za/river-cruises/transfers.
 
Purchased transfers are non-refundable 29 days or fewer prior to your cruise/tour start date. No refunds will be issued for transfers that are missed due to delayed or cancelled flights, or other travel delays. Guests who miss their purchased or complimentary transfer must make their own way to the ship/hotel at their own expense. Trafalgar is not responsible for the cost of alternate travel arrangements due to missed transfers.

Question 5

Additional Considerations

Accepted Answer

Baggage Fees, Baggage, and Personal Belongings: 
Baggage Fees, Baggage, and Personal Belongings: Trafalgar allows one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person onboard our ships and motor coaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage. Additional taxes and surcharges may be collected by foreign government and non-government entities. Keep an eye on your baggage—it is your responsibility throughout the trip. Trafalgar is not responsible for loss, theft, or damage to baggage and/or personal belongings at any time during the cruise, or on included transfers and other transportation.
 
Flights included as part of your cruise-tour itineraryShould your Uniworld itinerary include one or more flights within the region visited as part of your cruise-tour itinerary, such flights will be in economy class. Should passengers’ baggage exceed the airline’s limit, excess baggage fees may be levied and will be the passengers’ responsibility to pay.
 
Check-In and Check-Out Times:Please note that standard check-in and check-out times will apply regardless of flight schedules or transfer arrangements.

Arrivals: On the day of embarkation your stateroom will be ready after 3:00pm. Guests who embark prior to 3:00pm can wait in one of the public areas onboard. For itineraries beginning at a hotel, your room will be ready after the hotel’s standard check-in time. We are unable to request early check-ins.

Departures: On the day of disembarkation you must vacate your stateroom by 8:00am. Guests with flights departing later in the day may wait onboard in one of the public areas until 1:00pm or later, depending on the sailing schedule.

For itineraries ending at a hotel, you must vacate your room by the hotel’s standard check-out time. We are unable to request late check-outs.
 
Mandatory Passenger Registration: Due to government-imposed security/immigration measures, passport information and emergency contact information are required for all passengers prior to release of documentation.
Trafalgar Guests are required to register for their cruise via our Passenger Information Form. There, you can provide the following necessary information:

Your full name and date of birth as shown on your passport.

Your personal details, including your email address and phone number.

Your emergency contact info and travel insurance details.

Any dietary, medical or other special requirements you may have.

If your cruise/tour includes air travel as part of the program, flights will be booked using the passport information provided on our registration form. 
 
Documents: Provided full payment has been received on time and registration is completed, travel documents will be emailed to you 30 days prior to travel. Here, you’ll also find information about your cruise such as the point of embarkation, your accommodations, and answers to a host of FAQs.  
 
Passport: 
A valid passport is required to travel on all Trafalgar programs. Passports must be valid for at least six (6) months after the scheduled return date of the trip. You should check with your Travel Advisor or the British Consulate Service for information regarding necessary visas and other documentation. Non-British citizens must contact the appropriate consular office for entry requirements pertaining to your trip. Any visa(s) or other documentation required for a particular itinerary is the sole responsibility of the guest.

Check your passport to confirm it will be valid for your travel dates, and allow time to renew if needed.
Passport validity rules vary from country to country, so check the FCDO travel advice to find out the rules for the country you’re visiting.
If you’re traveling to any country in the EU (except Ireland), the rules for British passport holders are different now that the UK is no longer in the EU. Your passport must have been issued less than 10 years before the date you enter the EU and it must be valid for at least three months after the day you plan to leave. Airlines may have additional requirements.
Children's passports are only valid for five years.
Visit abta.com/passports for extra guidance.

VisasVisas can be acquired for a fee through the consulates or embassies of the countries to be visited, and in some cases, they can be purchased on arrival. Obtaining and carrying these documents is your sole responsibility; Trafalgar will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages, and/or losses, including missed portions of your trip, related to improper travel documentation.
 
ETIAS: The European Travel Information and Authorisation System (ETIAS) is a visa waiver/pre-screening program for ALL travelers who are visiting countries in the Schengen Area, Cyprus, Bulgaria, and Romania. 
 
ETIAS is expected to come into effect in 2025. Once in effect, guests will complete a short online application with security, health, and passport questions, pay a processing fee, and obtain an approved ETIAS visa waiver within approximately 72 hours. The waiver will be required for entry and will be valid for short-term stays of up to 90 days. Travelers can then move freely between the Schengen countries as there are no internal hard borders within the zone. 
 
For more information, please visit the official website: https://travel-europe.europa.eu/etias_en. 
 
Travel Insurance Recommendation:We strongly encourage you to purchase travel protection when traveling with Trafalgar. Should you choose to travel on Trafalgar without travel insurance coverage you will need to acknowledge your agreement to take full responsibility for all expenses (trip interruption, trip delay, medical expenses, quarantine expenses and emergency evacuation/repatriation) that may arise while traveling with Trafalgar. Your cruise documents will not be released until the insurance acknowledgement section of the  Passenger Information Form (https://www.trafalgar.com/river-cruises/passenger-information) has been completed. If you do not currently have travel insurance, please contact Trafalgar or your travel advisor as soon as possible to discuss your options.  
 
Itinerary Changes:
You can count on the value of Trafalgar’s experience and regional knowledge to make sure you enjoy your cruise/tour even when conditions beyond our control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require Trafalgar to make adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, vessels, and hotels as they are shown in the brochure, Trafalgar reserves the right to substitute itineraries, hotels, or vessels. In such cases, we will do everything we can to make sure the locations visited, the excursions taken and the hotels or vessels offered are similar to the ones originally planned. 
 
Changes which are minor in nature will not result in eligibility for a refund or compensation, these include but are not limited to changing order of itineraries, arrival/departure times, providing alternative stops and experiences and provision of alternative accommodation. 
 
Where Uniworld makes a major change unless the change arises for unusual or unforeseeable reasons outside of our control (also referred to as reasons of "force majeure", and includes war (and threat of war), riot, industrial dispute, actual or threatened terrorist activity and its consequences, civil disturbances, natural or nuclear disaster, fire, adverse weather conditions, epidemics, pandemics, unavoidable technical problems with transportation and any other similar events):

Before the departure of the cruise guests are entitled to cancel the cruise, receive a full refund of monies paid and compensation as laid out in the table below.

After the departure of the cruise-tour guests are entitled to cancel the remaining portion of the cruise-tour, receive a refund of the unused portion of cruise-tour and compensation of £50 per person.

In the event of a major change and the guest chooses to remain on the cruise, or an alternate Trafalgar program, the guest is only entitled to a refund of any price difference where the price of the cruise provided is less than the cruise booked. 
 
Advanced, Cancelled, or Delayed Sailing:Trafalgar reserves the right to cancel, advance, postpone or modify scheduled departure, return or itinerary dates, as well as locations, events and schedules, and may, but is not obligated to, substitute, vary, alter, reschedule, cancel and/or relocate any accommodations, vessels, modes of transportation and other aspects of the vacation . Trafalgar is authorized to take these actions due to causes or circumstances of any kind or nature beyond Trafalgar’s control, or causes or circumstances within Trafalgar’s control that Trafalgar deems to make such actions appropriate. Trafalgar will not be liable for cancelation, delay, rescheduling or other adjustment or impact to a departure or itinerary, or other aspects of the vacation brought about due to force majeure or other circumstances beyond its control that prevent or interfere with any aspect of the cruise/tour, also including governmental and administrative actions. Trafalgar is not responsible for other travel arrangements affected due to our cancelations or changes and is not liable for any cancelation or change costs or penalties incurred on other travel arrangements, including air tickets. Trafalgar is not responsible for other travel arrangements affected due to our cancelations or changes and is not liable for any cancelation or change costs or penalties incurred on other travel arrangements, including air tickets. 
 
Cancelation before departure due to Force Majeure Events  
If Trafalgar cancels a cruise before departure as a result of a Force Majeure Event, we will provide an alternative comparable cruise (if available). If an alternative is not available you will be offered a refund of all moneys paid to Trafalgar. No additional compensation is payable in these circumstances.  
 
Cancelation before departure due to Events other than Force Majeure Events  
If Trafalgar cancels a cruise before departure due to reasons other than a Force Majeure Event, we will provide an alternative comparable cruise (if available). If an alternative is not available then a refund of all moneys paid to Trafalgar will be made. Trafalgar is not liable for any cancelation or change cost or penalties incurred on other travel arrangements made through other providers, including air travel, that may be affected thereby. 
Compensation may also be paid as follows:

46 days or more prior to departure date: £0 per person 
 45 - 22 day prior to departure date: £10 per person 
 21 - 8 days prior to departure date: £20 per person 
 7 -1 days prior to departure date: £30 per person 
 Day of departure: £40 per person

Cancelation After Departure  
In the event that it becomes necessary for Trafalgar to cancel a cruise after the program has commenced, we will provide an alternative comparable sailing or land program (if available). If an alternative is not available you will be offered a refund of the unused portion of the Trafalgar cruise-tour and compensation of £50 per person.  
 
Extensions / Land Tours Extensions / Land Tours:  
Trafalgar reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons. If you, as the Passenger, choose to cancel your pre- or post-cruise extension one hundred and nineteen (119) days or less before departure days or less before departure, then please refer to the Cancelation Policy section for the applicable cancelation policy and penalties that will be applied.  
 
Stateroom Changes: If due to unexpected technical or other unforeseen circumstances, it becomes necessary to change a guest’s stateroom onboard, any change to stateroom category will result in eligibility for a refund equal to the fare difference between the category booked and the category of relocation. 
 
Extensions/Land Tours:Trafalgar reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons. If you, as the Passenger, choose to cancel your pre- or post-cruise extension one hundred and nineteen (119) days or less before departure, then please refer to the Cancelation Policy section for the applicable cancelation policy and penalties that will be applied. 
 
Illness or Absenteeism:  
In the event of your withdrawal from a cruise or cruise/journey after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a cruise and cruise / journey, including but not limited to missed meals or sightseeing. Trafalgar makes no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim.  
 
Security  
Security is a major concern to all of us and the situation globally is constantly changing, Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancelation. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.  
 
Health and Mobility  
The Company strives to provide a safe, enjoyable, and memorable travel experience for all passengers, and has therefore put the following policies in place:

All guests must ensure they are medically and physically fit for travel. 
 Passengers are required to advise the Company at time of booking of any physical, medical, or other special needs that require accommodation. After the time of booking, should a Passenger develop a physical or medical condition that requires accommodation the Passenger is required to advise the Company. 
 The Company may impose health and safety requirements necessary for the safe operation of the cruise-tour, and for the wellbeing of our Passengers and crew. The Company may also exclude an individual from participating in a tour or activity if that individual’s participation poses a direct threat to health or safety. To stop the spread of contagious illnesses the Company or local authorities may require the isolation or quarantine of Passengers. These measures will not result in the eligibility for a refund of unused features or services. 
 The Company welcomes Passengers with special needs or disabilities, however please note that the Company does not provide personal medical or mobility devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any Passenger who requires services of a personal nature. 
 The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received. 
 Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, stairs and locations which may not be easily accessible or accessible by wheelchair. During the tour, the Company may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which the Company has no control. Accommodations on international tours may differ from those in the UK or your home country. The Company cannot guarantee disability access or accommodations for passengers traveling on international tours. 
 The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with Company’s terms and conditions.

Young Travelers  
Guests must be 5 years of age or older. Guests who are less than 18 years of age must be accompanied by a parent or guardian and booked in a cabin with someone who is 21 years of age or older. 
 
Smoking Policy 
 For the comfort of all our Guests, smoking is only permitted on the sun decks of our ships. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials, including vapour e-cigarettes.  
 
Diets  
Please advise the Trafalgar reservation agent of specific dietary considerations and we will do our best to accommodate your request. Please also indicate your needs when you complete the Passenger Information Form (https://www.trafalgar.com/river-cruises/passenger-information) 
 
Shipboard Credit  
If your Trafalgar booking includes shipboard credit, the credit will be converted from the currency of your booking to the currency used onboard the ship using the Average Daily Exchange Rate for that year. The Average Daily Exchange Rate is calculated monthly and is the average rate of exchange between the US dollar and the currency onboard starting January 1 of the year you are traveling through the first day of the month of your travel. Your credit will be automatically applied to your onboard account. Please speak to our Front Desk for information about the services available to purchase with your Shipboard Credit. Shipboard Credit is not available for purchase, and unused portions thereof are not refundable. 
 
Pets  
Pets are not permitted on Trafalgar trips.

Question 6

Legal Notes

Accepted Answer

Responsibility and Waiver: The responsibility of TRAFALGAR Tours Pty Ltd.is strictly limited. Trafalgar promotes and sells tour programs consisting of certain travel services on cruise ships (“Vessels”) or other modes of transport (“Transport”). Trafalgar does not own or operate any of the Vessels/Transport. The owners, operators and charterers (“Suppliers”) of the Vessels/Transport are independent of Trafalgar. Trafalgar makes no representations or warranties concerning the Suppliers or the Vessels/Transport.
 
Trafalgar assumes no liability for any acts or omissions of any Supplier including, without limitation, those involving cancellation of tours/cruises, schedule changes, rerouting, delays, damage to or loss of baggage, property damage, equipment failures, accidents, death or injuries to persons regardless of cause, whether or not services are tendered or transportation provided are arranged through Trafalgar. Accordingly, you will not have any right to claim or recover against Trafalgar as a consequence of any negligent or wilful act or failure to act of any Suppliers or the condition or operation of any Vessels/Transport. Notwithstanding anything herein to the contrary, the liabilities and obligations of the Suppliers to you and your rights against the Suppliers, are subject to any and all Terms and Conditions of the Suppliers’ contract of carriage and any and all governmental/jurisdictional laws and regulations bearing upon or otherwise relating to such rights, liabilities, and obligations, including, without limitation, choice of law, jurisdiction of disputes, limitations of liability, and limitations on the time to file claims. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, death, injury, property damage, or personal loss to you or to those travelling with you, and that neither Trafalgar nor any representative of Trafalgar shall have any liability whatsoever.
 
Additional risks and dangers may arise including, but not limited to, hazards of travelling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft, and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects, and differing animal regulation, accident or illness in areas lacking means of rapid evacuation or medical facilities, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with Trafalgar to participate in such trips and activities you agree you will not make a claim against Trafalgar, its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage, or other loss, cost, or expense, however caused, as a result of or related to your contracting for, travelling to or from, or in any and every other way participating in the trip.
 
You release Trafalgar, its related companies, and its personnel from any and all claims, known or unknown, arising from contracting for, travelling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives, and assigns.
Omissions: Trafalgar is not responsible for omissions, printing and/or presentation errors in brochures, on Internet sites, or in any other media where such information may be presented; Trafalgar reserves the right to make corrections as required.
Time of Publishing: The Terms and Conditions listed are those in effect at the time of printing and remain in effect until replaced. These Terms and Conditions replace all previous versions.
YOUR CRUISE TICKET CONTRACT
Transportation aboard the ship is provided solely by the Suppliers (ship owners and charterers) pursuant to the Terms and Conditions of the Passenger Ticket Contract that you will receive prior to embarkation. A copy of the Passenger Ticket Contract will be provided with your final documentation or earlier, upon request. Please note the Passenger Ticket Contract includes a clause specifying the courts of Basel, Switzerland as the exclusive forum for resolving disputes. The Passenger Ticket Contract is governed by the laws of Switzerland and is subject to limitations of liability and time limits for making claims under the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974 (“Athens Convention”) and the International Convention on Limitation of Liability for Maritime Claims, 1976 (“1976 Convention”). Where the terms of this Contract conflict with any applicable mandatory provision of law or international convention, including, where applicable, the Strasbourg Convention on the Limitation of Liability in Inland Navigation, 2012 (the “CLNI Convention”), the provisions of that law or convention prevail. Copies of applicable Conventions are available on request.
 
Trafalgar Tours Ltd South Africa, referred to as the Operators, are the agents for Trafalgar Tours Ltd, who have empowered the Operators on its behalf to undertake the following duties:
 
1. The operators shall be responsible to the passenger for supplying the services described in this brochure, except where such services cannot be supplied or the itinerary used is changed due delays or other causes of whatever kind or nature beyond the control of the comparable services and itineraries and there shall be no refund in this connection.
2. This brochure represents the entire agreement between the passenger and the above-mentioned operators.
3. In the absence of their own negligence, neither the operators nor their agents or cooperating organisations shall be responsible for any cancellations or for acts of any other service providers concerned, diversions or substitutions of equipment of any act, variations, postponements, omission or default whatsoever by air carriers, land carriers, hoteliers or hotels, transportation companies or any other persons providing any of the services and accommodations to passengers including any results thereof such as changes in services accommodations or facilitations necessitated by same. Nor shall they be liable for any loss or damage to baggage or property or for injury illness or death or for any damages or claims whatsoever arising from loss negligence or delay from the act, error, omission default or negligence of any person not their direct employee or under their exclusive control including any act error omission default or negligence of any country government or governmental authority, officer or employee. All baggage and personal effects are at all times and in all circumstances at the risk of the passenger, Baggage insurance is recommended. The carriers, hotels, and other suppliers who provide services on tour are independent contractors, they are not agents employees or servants of the Operators or their associated companies. The Operators are not responsible for any criminal conduct by third parties.
4. Where the passenger occupies a motor coach seat fitted with a safety belt, neither the Operators, nor their agents or cooperating organisations or service providers concerned will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident if the safety belt is not being worn at the time of such accident or injury.
5. Transportation companies, airlines, etc. are not to be held responsible for any act, omission or event during the time passengers are not onboard planes, transportation or conveyances. The passenger contracts in use by the airlines or transportation companies when used shall constitute the sole contract between the airline, transportation and passenger or purchaser of this tour and the Operators assume no responsibility in this connection. Enrolment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the company.
6. Trafalgar Tours Ltd South Africa is only responsible for the services of reservations and ticketing. It does not accept any responsibility or liability for any of the acts, omissions or defaults, whether negligent or otherwise, or its principal Trafalgar Tours Ltd, or any of the companies of the Trafalgar group of companies. None of the companies in the Trafalgar group of companies, or any of their servants or agents, accept any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances. It is your responsibility to comply with the terms, conditions or requirements of any service provider, or any country or governmental authorities, or to bear any costs or losses incurred as a consequence of you not complying with them.
7. All bookings made with any provider of any transport.
 
TRAFALGAR Tours Pty Ltd 3rd Floor, The Travel House, 4-6 Hood Street, Rosebank, 2196 S.A.PO Box 413786, Craighall 2024, S.A. Trafalgar: 011 280 8440

Terms and Conditions for River Cruises

2026 Terms & Conditions

Your Trip

Cancellation Policy

Your Flight

Arrival and Departure Transfers

Additional Considerations

Legal Notes

Before you travel

Passenger information form

Transfers